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About The West Ham United Hotel


Nestled in the heart of Greater London East, The West Ham United Hotel is an ideal spot from which to discover London. From here, guests can enjoy easy access to all that the lively city has to offer. With its convenient location, the hotel offers easy access to the city's must-see destinations.

The West Ham United Hotel also offers many facilities to enrich your stay in London. A selection of top-class facilities such as free Wi-Fi in all rooms, 24-hour front desk, luggage storage, Wi-Fi in public areas, car park can be enjoyed at the hotel.

Experience high quality room facilities during your stay here. Some rooms include television LCD/plasma screen, complimentary instant coffee, complimentary tea, mirror, towels, provided to help guests recharge after a long day. Besides, the hotel's host of recreational offerings ensures you have plenty to do during your stay. Whatever your purpose of visit, The West Ham United Hotel is an excellent choice for your stay in London.
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  • free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • car park

Food & beverage

  • restaurant
  • coffee shop
  • bar

Guest services

  • luggage storage
  • tours

On-site facilities

  • family room
  • elevator
  • shops

Health and security

  • 24-hour front desk

Business & money services

  • meeting facilities

Languages Spoken

  • English
  • Portuguese
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When booking for 7 or more rooms, different policies and additional supplements may apply.

Child and extra bed policy
Infant 0-2 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 3-16 year(s) Must use an extra bed
  • Guests over 16 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Number of Rooms : 58
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Recent traveler reviews

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Very good

  • Hotel Condition/Cleanliness 7.9
  • Facilities 8.0
  • Location 7.5
  • Room Comfort/Standard 7.5
  • Staff Performance 8.0
  • Value for Money 8.3
  • Food/Dining 7.0

8 Robyn H.
United Kingdom
May 13, 2016
My stay at The West Ham Hotel
I decided for my boyfriend's birthday, I would like to treat him to a stay and a game at West Ham. The views were amazing from our room and the room was beautiful and absolutely massive!!! I found some members of staff a little rude throughout the stay, however, there was a lovely lady on the front desk (on Friday 6th May 2016 around 8pm) who was extremely friendly, helpful and concerning (when I asked to borrow an iron, she offered to bring it to my room as I looked as though I was struggling, this to me was excellent customer service and I am gutted I did not manage to catch her name as I would love to let West Ham know she is a credit to the club/hotel. I was extremely disappointed to be told on arrival we had to check out of our room at 8am the next morning - I was never made aware of this before hand. I also queried whether we could sit inside the hotel until a little bit before the game and was told we had to remove ourselves from the building, so we wandered the streets from 8am until 3pm and THEN we were told we were unable to collect our bags until 8pm that night, which was hugely disappointing as this meant we had to hang around for even longer. Thankfully, at around 6:45pm I decided to try my luck and ask a man on the door if we could grab our bags, the kind man let us in and we had lots of help inside in order to get our bags and begin our journey home. I would have been grateful to know this was going to be the case before I booked, I understand there was a match the next day but I was hoping we could have a little bit more of a lay in than a 6:45am one!!! But overall, thrilled and the birthday surprise went down a treat!!!

7.7 Donna G.
United Kingdom
November 10, 2015
very good
clean staff are very helpful and excellent view of the ground

9.3 Paul S.
United Kingdom
October 09, 2015
Great Location and Friendly Staff
Location, good value meals, comfortable rooms
I have been staying at this hotel for the past 6 years, same dates every year, and have never been disappointed. Good value, great buffet breakfast and perfect location for Excel.

7 Joe D.
August 10, 2015
Weekend in The West Ham Hotel
The view from the room , The Breakfast & The Location
We enjoyed our stayed & were in London for a family wedding . The views from the room were excellent overlooking upton park . The air conditioning didn't work properly and the room was very hot . The Staff were nice & friendly , but not enough staff on duty . People waiting to be served in the bar for long periods . The breakfast was lovely & the location for the hotel was good for where the wedding was . We also got to meet a few west ham players & coaching staff , who were meeting there for a game on Sunday . Great place for a football fan !!

6.7 Chen S.
July 27, 2015
Friendly staff, near to station, food nearby
Friendly staff, near to station, food nearby

6.7 Syed N.
June 20, 2015
For solo travelers
Affordable, cheap food around the hotel, near the metro
It was great. Not much hassle.

9.7 Laura C.
United Kingdom
April 04, 2015
birthday stay
the view of the ground, the restaurant, the history
It was great did not expect such an amazing view from our hotel room , the restaurant staff were very friendly and food was lovely. Only bad thing was the receptionist when we arrived was quite rude and didn't seem like she wanted to be there. Seemed more interested in her appearance and flirting with the men than helping.

8.7 Arif M.
United Kingdom
March 26, 2015
Value for money
Location is ideal for Excel Centre. London undergr station is few minutes away.
It was good,reception staff were very friendly and helpful. Hotel was clean and parking is free with cctv,that is big plus especially in London. You can park your car and use the London underground or bus.

6 michael V.
March 26, 2015
try it before they tear it down
1 2 3

8.3 Mingoo J.
South Korea
February 08, 2015
Great stay
Close to tube, nice breakfast, kind staff