Excellent 8.5
Based on 5 reviews

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About The Westin Excelsior Rome

Description

This hotel is unmatched in its style and royal elegance as visitors to Rome will find their experience here to be an unforgettable one. Just around the corner from the Villa Borghese, guests will find all their senses to be satisfied as the views around this neighborhood are simply breathtaking. Built in 1906, this historical landmark hotel brings clientele from all around the world due to its remarkable reputation for service and elegance. Being a member of the prominent Condé Nast Traveler's 2002 Gold List, guests can expect simply the best from the deluxe and stylish rooms to the sleek Restaurant Doney. Take time out to relax at the spa and fitness center and get that Roman physique back in possession. Experience The Westin Excelsior Rome as the gold standard of quality and service while taking in all the beauty and glamor of Rome.
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Features

Internet

  • Free Wi-Fi in all rooms

Transportation

  • Valet parking
  • Car park
  • Rental car

Fitness & recreation

  • Fitness center
  • Sauna
  • Spa
  • Steamroom

Swimming & soaking

  • Hot tub
  • Swimming pool [indoor]

Food & beverage

  • Room service
  • Restaurant(s)
  • Bar

Pets

  • Pets allowed

Cleaning services

  • Laundry service

Guest services

  • Babysitting service
  • Concierge

On-site facilities

  • Smoking area

Health and security

  • 24-hour front desk
  • Safety deposit boxes

Languages spoken

  • English
  • French
  • German
  • Italian
  • Spanish
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Policies

Child and extra bed policy
Children 0-18 year(s) Must use an extra bed
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Check-In From: 02:00 PM
Check-Out Until: 12:00 PM
Distance to Airport: 35 KM
Non-Smoking Rooms / Floors: yes
Number of Bars: 1
Number of Rooms : 316
Room Voltage: 220
Time to Airport (Minutes): 45
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Verified traveler reviews

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Excellent



  • Hotel Condition/Cleanliness 8.8
  • Facilities 10.0
  • Location 7.2
  • Room Comfort/Standard 9.5
  • Service 8.8
  • Value for Money 7.6
  • Food/Dining 9.0

VANDANA G. from India
Couples
Stayed 2 nights in August 2016
Very comfortable stay!
The Excelsior is a lovely hotel... And we enjoyed our stay of 2 nights. Service is great and the concierge Marco was fantastic with his suggestions for eateries as well as shopping, as was Ekaterina! The Doney Cafe has superb fare and the desserts amazing! Location is fabulous as well..with lots of cafes, trattorias and shops all around the hotel. The hop on hop off bus tours have a stop just across the road on Via Ludovisi which was a great help! The only thing we missed was the electric kettle in the room ( due to it's heritage hotel status) as we are used to consuming large quantities of tea and coffee throughout the day...however, the hotel offers one serving of complimentary tea /coffee per guest per day, so atleast the morning tea was taken care of. The other thing which was a little disappointing was that although we opted for a Garden View Grand Deluxe Room on the Agoda site, we were told that the hotel does not have any Garedn View Rooms at all! The grand deluxe rooms are just larger rooms ( very large in fact!!) apparently all the rooms look out over other buildings...and probably the road on two sides as it's a corner property. Other than these two small hiccups, we did enjoy our stay here.
Reviewed August 10, 2016

Rowena G. from Australia
Couples
Stayed 5 nights in August 2015
Amazing hotel!
Grandeur, additional services, staff.
My husband and I stayed here for our honeymoon, and were blown away by the hotel. The lobby is grandiose, there's usually someone on the piano in the evenings, the service is amazing, they have incredible additional services. Ie. We wanted to use the gym, but didn't have the gear. For a very small one-off fee, they lent us runners, socks, shirts and a top. All in our size! The lunch was delicious at their restaurant, however, breakfast was very underwhelming. For the price, we expected better quality and quantity. However, that would be the only drawback.
Reviewed September 25, 2015

Yu T. from Hong Kong
Families with older children
Stayed 2 nights in November 2013
Not a 5 star service, sloppy services
Large bed room size, Nice gym and sauna, Warm water swimming pool
We stayed at Westin Excelsior for 2 nights & couldn't be disappointed more on my stay. Service-wise it's not even a 3-star. Firstly, when I booked through Agoda, I put in my special request for a 2-bed and higher level room; but when I checked-in, the receptionist asked me again what kind of room I preferred. I think if they simply read my request they would have known. Check-in was also incredibly slow. After the 1st night, the bathroom was NOT throughoutly cleaned. The open shampoo bottle left in the bathroom was left open and was NEVER replaced with the new toiletries. The hair on the floor in the shower was never picked up. They also didn't pack the hair dryer and left it at wherever I left it at before I went out that morning. We also asked for a kettle to boil hot water on our 1st night; when we were back on the 2nd day, the kettle was GONE. We ended up having to call and ask for another one without an apoloy from them. On our 3rd day, we asked for a late check-out (1pm instead of 12pm) and they said it was ok. We went out in the morning, got back to the hotel and tried to pack at 12:06pm. HOWEVER, when we tried to access our room at 12:06pm, the access card did NOT work already & we had to go back to the reception area and asked for an extension of the access card to 1pm. I cannot believe this happened only after 6 mins after 12pm they actually made the access card not work already when they said it was okay for a later check-out. I think it was to set the card unable to access the room at 12pm SHARP. I might sound a bit picky here for some of the things I've said but I think this is what one should expect on a 5-star hotel with great history like the Westin Excelsior. This kind of service might be OK (MARGINALLY) for a 3-star hotel but definitely not acceptable for a 5-star hotel that should be used to serve high standard customers.
Reviewed December 02, 2013

oscar C. from Mexico
Couples
Stayed 4 nights in May 2010
El hotel Excelsior sigue teniendo la excelencia.
Amabilidad del personal Magnifica ubicacion
El acceso al spa es muy incomodo por lejano El tapete de la escalera de la entrada esta sucio y gastado
La estadia en la ciudad eterna de Roma se vuelve magica cuando se hospeda uno en un Hotel emblematico y asi se le puede considerar al hotel Excelsior donde se han hospedado las mas grandes personalides del mundo. Es maravilloso poder ir caminando a los jardines de la Villa Borghese todos los dias o recorrer unas cuantas calles para llegar a la Piazza d Espana o ver lo mas novedoso de la moda italiana en las calles aledana.
Reviewed May 18, 2010

Hoseok J. from South Korea
Couples
Stayed 4 nights in November 2009
좋아요
고풍스러운 분위기가 좋고 특히나 아침이 맛있습니다.
위치가 그닥 편리하지 않습니다.
가격이 다소 비싸지만 그만큼 만족스러웠습니다.
Reviewed December 07, 2009



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