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The Westin Excelsior Rome

Via Vittorio Veneto 125, Via Veneto, Rome, Italy 187 (Show on map)

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"Grandeur, additional services, staff...."

Rowena, Australia September 05, 2015

Features of The Westin Excelsior Rome

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Hotel Description
This hotel is unmatched in its style and royal elegance as visitors to Rome will find their...see more This hotel is unmatched in its style and royal elegance as visitors to Rome will find their experience here to be an unforgettable one. Just around the corner from the Villa Borghese, guests will find all their senses to be satisfied as the views around this neighborhood are simply breathtaking. Built in 1906, this historical landmark hotel brings clientele from all around the world due to its remarkable reputation for service and elegance. Being a member of the prominent Condé Nast Traveler's 2002 Gold List, guests can expect simply the best from the deluxe and stylish rooms to the sleek Restaurant Doney. Take time out to relax at the spa and fitness center and get that Roman physique back in possession. Experience The Westin Excelsior Rome as the gold standard of quality and service while taking in all the beauty and glamor of Rome.
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All reviews (4)
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Rowena G. Couples
Australia, September 25, 2015
Amazing hotel!

Grandeur, additional services, staff.
My husband and I stayed here for our honeymoon, and were blown away by the hotel. The lobby is grandiose, there's usually someone on the piano in the evenings, the service is amazing, they have incredible additional services. Ie. We wanted to use the gym, but didn't have the gear. For a very small one-off fee, they lent us runners, socks, shirts and a top. All in our size! The lunch was delicious at their restaurant, however, breakfast was very underwhelming. For the price, we expected better quality and quantity. However, that would be the only drawback.
Yu T. Families with older children
Hong Kong, December 02, 2013
Not a 5 star service, sloppy services

Large bed room size, Nice gym and sauna, Warm water swimming pool
We stayed at Westin Excelsior for 2 nights & couldn't be disappointed more on my stay. Service-wise it's not even a 3-star. Firstly, when I booked through Agoda, I put in my special request for a 2-bed and higher level room; but when I checked-in, the receptionist asked me again what kind of room I preferred. I think if they simply read my request they would have known. Check-in was also incredibly slow. After the 1st night, the bathroom was NOT throughoutly cleaned. The open shampoo bottle left in the bathroom was left open and was NEVER replaced with the new toiletries. The hair on the floor in the shower was never picked up. They also didn't pack the hair dryer and left it at wherever I left it at before I went out that morning. We also asked for a kettle to boil hot water on our 1st night; when we were back on the 2nd day, the kettle was GONE. We ended up having to call and ask for another one without an apoloy from them. On our 3rd day, we asked for a late check-out (1pm instead of 12pm) and they said it was ok. We went out in the morning, got back to the hotel and tried to pack at 12:06pm. HOWEVER, when we tried to access our room at 12:06pm, the access card did NOT work already & we had to go back to the reception area and asked for an extension of the access card to 1pm. I cannot believe this happened only after 6 mins after 12pm they actually made the access card not work already when they said it was okay for a later check-out. I think it was to set the card unable to access the room at 12pm SHARP. I might sound a bit picky here for some of the things I've said but I think this is what one should expect on a 5-star hotel with great history like the Westin Excelsior. This kind of service might be OK (MARGINALLY) for a 3-star hotel but definitely not acceptable for a 5-star hotel that should be used to serve high standard customers.
oscar C. Couples
Mexico, May 18, 2010
El hotel Excelsior sigue teniendo la excelencia.

Amabilidad del personal Magnifica ubicacion
La estadia en la ciudad eterna de Roma se vuelve magica cuando se hospeda uno en un Hotel emblematico y asi se le puede considerar al hotel Excelsior donde se han hospedado las mas grandes personalides del mundo. Es maravilloso poder ir caminando a los jardines de la Villa Borghese todos los dias o recorrer unas cuantas calles para llegar a la Piazza d Espana o ver lo mas novedoso de la moda italiana en las calles aledana.
Hoseok J. Couples
South Korea, December 07, 2009

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