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The Westin Osaka Hotel

1-1-20 Oyodonaka, Kita-ku, Umeda, Osaka, Japan 531-0076 (Show on map)

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Area: Umeda Number of Rooms: 303
Free Wi-Fi

Recent customer reviews

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Fantastic

8.3

based on
385 reviews

Value for Money
8.0
Location
7.7
Staff Performance
8.8
Hotel Condition/Cleanliness
8.9
Room Comfort/Standard
8.9
Food/Dining
7.5
All reviews (385)
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Douglas K. Families with young children United States of America, February 6, 2015
Outstanding hotel for business or family in Osaka

LOcation, Room size, Service
10
Absolutely fantastic. The staff was very capable and immediately responsive to even the smallest issue. The hotel itself is ideally located on a few minutes walk to the station and from there you can get anywhere in Osaka to see the sights. My family will definitely stay at the Westin in Osaka again.
Teeratat K. Business travelers Thailand, January 15, 2015
Great stay and very great hotel to stay

Comfortable, clean, reasonable price
8.3
I was there for 7 nights i had a great experienced there the staff are very nice and also the room are big which i never seen in Japan that much. I recommended this hotel to anyone
Cher Y. Couples Singapore, January 14, 2015
One small, negative aspect does spoil it

Cleanliness, location/proximity to OSAKA station via shuttle, Room size
6.7
Having an early departure at Kansai Airport required us to leave by 615am to catch the earliest train (6:54am). The hotel's breakfast coupon clearly stipulated a possible change from Buffet (which starts at 6:30am) to a Room Service's continental breakfast. However, on the night before, the "Express Service" person informed us that our requested breakfast service at 5:30am is "too early" and she could not accommodate. Hence, the hotel, in my opinion, failed at a basic and fundamental level, and could not provide services under what I term as "exception management". I would stay again at Westin Osaka in future, nevertheless. However, because I personally experienced a negative servicing, I wouldn't rate the hotel highly. Sim Cher Young Singapore Guest 5th to 7th Jan 2015; and 12th to 14th Jan 2015
Kwan S. Couples China, January 13, 2015
One of the best hotels in Osaka downtown

delux room, tidy, very comfortable bed, good view, good serive.
8.7
Dr R. Families with older children Malaysia, January 6, 2015
Best staff and location

Nearby train station, friendly and helpful staff, large room and well maintain
8.3
Very nice, comfortable and convenient.
Sum M. Couples Hong Kong, January 6, 2015
Nice environment, wonderful staff

helpful staff, very clean, comfy bedroom
9.3
Wonderful!
Rafael R. Families with older children Philippines, January 4, 2015
Value for money

rooms are wonderful with a great view. Staff was excellent!
8.7
Wonderful!
Nawalee T. Groups Thailand, January 2, 2015
Great experience except for room cleanliness

There's a plenty of spaces in the room - make me feel like home (never had this feeling in Japan before). The hotel is located a little far from the station - solved by providing a shuttle bus
7.7
Ron R. Couples United States of America, January 1, 2015
Nice place, but easily fixable problems

great views, nice staff, good shuttle bus service
7.7
Was a pleasant stay. Their Executive Lounge's "Happy Hour" fare was just appetizers, but that's all they advertised so I can't really fault them. Contrast this to the Swissotel's exec lounge (Namba), which provides enough food/variety for an evening meal, thus making the Executive floors cost-efficient. Breakfast in the lounge was OK, but there was a real bottleneck trying to get coffee refills (seems like a single 1-cup machine was being constantly reloaded with beans and water). A strange thing in the room was the lack of AC outlets, especially at the table where a guest would set up a laptop! Otherwise the room was very comfortable and the view great. Probably good for travelers from overseas (I live in Japan), but you might have to ask for an extension cord!
Joven T. Families with older children Philippines, December 27, 2014
good time in osaka

Staff were courteous and helpful. Rooms were big and clean. Shuttle on time
8.7
Had a good time. Near the shopping areas. Shuttle to Osaka station which takes you anywhere.

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Customer Reviews - The Westin Osaka Hotel, Osaka

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