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The Westin Resort Guam

105 Gun Beach Road Tumon Bay, Tumon Bay, Guam (Show on map)

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"nice staff, good ocean view, comfortable bed..."

  • Li, Hong Kong
  • July 6, 2015
  • Area: Tumon Bay
  • Rooms : 432

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Room Types
Max
Rates
Partial Ocean View
Ocean View
Superior Partial Ocean View
Royal Beach Club Partial Ocean View
Royal Beach Club Ocean View
Royal Beach Club Ocean View - prepaid plan
Royal Beach Club Ocean View - advance purchase
Royal Beach Club Partial Ocean View - prepaid plan
Royal Beach Club Partial Ocean View - advance purchase
Superior Partial Ocean View - prepaid plan
Superior Partial Ocean View - advance purchase
Partial Ocean View
Superior Partial Ocean View
Ocean View Twin
Ocean View - prepaid plan
Ocean View - advance purchase
Partial Ocean View - prepaid plan
Partial Ocean View - advance purchase
Royal Beach Club Ocean View
Royal Beach Club Partial Ocean View
Royal Beach Club Partial Ocean View- Now or More Offer
Partial Ocean View - Limited Time Offer with Breakfast
Superior Partial Ocean View - Limited Time Offer Breakf
Ocean View - Limited Time Offer with Breakfast
Royal Beach Club Ocean View - Limited Time Offer Breakf
Royal Beach Club Partial Ocean-Limited Offer wz Breakf
Royal Beach Club Partial Ocean View (upgrade plan)
Ocean Front - Now or More Offer
Ocean Front - Limited Time Offer with Breakfast
Ocean Front
Ocean Front - prepaid plan
Ocean Front - advance purchase
Ocean Front
Ocean Front (upgrade plan)
Royal Beach Club Executive Suite (upgrade plan)
Royal Beach Club Executive Suite
Royal Beach Club Executive Suite - prepaid plan
Royal Beach Club Executive Suite - advance purchase
Royal Beach Club Executive Suite
Royal Beach Club Executive Suite - Now or More Offer
Ocean Front Suite - prepaid plan
Ocean Front Suite
Ocean Front Suite
Ocean Front Suite (upgrade plan)

 

When would you like to stay at this hotel?

Features of The Westin Resort Guam
Facilities

24-hour front desk

24-hour room service

airport transfer

ATM/cash machine on site

bar

BBQ facilities

business center

car park

coffee shop

concierge

elevator

executive floor

facilities for disabled guests

laundry service

meeting facilities

pets allowed

poolside bar

restaurant

room service

safety deposit boxes

shops

shuttle service

smoking area

tours

Sports and Recreation

fitness center

golf course (within 3 km)

hot tub

kids club

massage

outdoor pool

pool (kids)

spa

water sports (non-motorized)

Internet

Wi-Fi in public areas

  
Parking

car park

valet parking

 
Languages Spoken

English

Filipino

Japanese

Korean

  

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You get what you pay for with The Westin Resort Guam, and every aspect of the hotel is first class. From the impressive architecture of the grand lobby and reception area to the rooms, restaurants, and public areas, this property is gleaming. The location straddles the beach and town center so there is perfect amusement in all directions depending upon your mood. Impeccable and elegant spacious rooms and suites have serene ocean views and aim to provide ultimate comfort with many modern amenities. Guests are spoiled for choice with plentiful activities and facilities including two landscaped pools, a range of beach water sports, and golf trips. You get what you pay for with The Westin Resort Guam, and every aspect of the hotel is first class. From the ... see more
Children and extra beds:
Infant 0-2 year(s)
Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 3-11 year(s)
Stay for free if using existing bedding.

Guests over 11 years old are considered as adults.

Extra beds are dependent on the room you choose, please check the individual room policy for more details.


When booking more than 5 rooms, different policies and additional supplements may apply.


Airport Transfer Fee
25 USD

Breakfast Charge (when not included in room rate)
27.50 UDS

Check-In From
03:00 PM

Check-Out Until
12:00 PM

Distance to Airport
4km

Internet Usage Fee
15 USD

Non-Smoking Rooms / Floors
Yes

Number of Bars
3

Number of Floors
21

Number of Restaurants
4

Number of Rooms
432

Parking Fee (per day)
0 USD

Room Voltage
120

Time to Airport (Minutes)
15

Year Hotel Built
1997

Year Hotel Last Renovated
2006


Recent customer comments

Filter by Traveler Type

 

Fantastic

8.1

from 161 reviews

Value for Money
7.4
Location
9.0
Staff Performance
8.2
Hotel Condition/Cleanliness
8.4
Room Comfort/Standard
8.6
Food/Dining
7.1
All reviews (161)
Sort by:
Li B. Couples Hong Kong, July 6, 2015
good hotel facing the ocean

nice staff, good ocean view, comfortable bed
8.7
The hotel is located on the Tumon Bay and it is just a few minutes walk away from restaurants etc and so convenient to hang out any time. Air conditioner is a bit noisy but still ok.
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Angela K. Families with older children Philippines, May 10, 2015
Luxury hotel

location, staffs, big rooms
8.7
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Angela K. Families with older children Philippines, May 7, 2015
Luxury hotel

location, staffs, big rooms
8.7
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Jun K. Solo travelers South Korea, April 21, 2015
.

.
7.7
.
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Hyoun S. Families with young children South Korea, December 27, 2014
Mostly OK, but...

location and clean beach
6.7
I stayed at the hotel for five nights with my family. It was mostly good, but there was still room for improvement. First off, the toilet seat cover was broken on the first day. I called the service desk and the repairman came quickly to fix it. However, I felt if the staff had checked the room condition more thoroughly, they would have found the problem beforehand and fixed it so that a guest like me won't be bothered to ask for repair. Secondly, the cleaning staff didn't seem to clean the floor while I stayed. I left some piece of plastic wrapping on the floor (not on purpose, but I found it right before I headed for the beach and expected it would be gone after the cleaning staff make up the room). When I came back, obviouly they have made up my room but the plastic wrapping was still on the floor. Since it is a five-star hotel, I expected more thorough cleaning. Lastly, I have read positive comments about their breakfast buffet, but it was below my expectations. The "hot" water was lukewarm, waffles tasted like they have been cooked many hours ago, and the waiting staff didn't smile much in general. If they think their competitors are not only other hotels in Guam but also hotels in similar destinations (like those in southeast Asia), I think the staff should be more hospitable and smiling. Their unsmiling faces were such a striking contrast to the servers I saw in Phuket last year. Overall, my kids liked the sea there so I would probably visit Guam again. And I would probably stay at Westin because of its location. It's close enough to major restaurants and other shopping places but their beach is kind of separated from other resorts, so I noticed it was less crowded. However, I hope I won't experience similar problems next time.
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Robert S. Families with young children United States of America, December 17, 2014
Not 5 stars

Gym, pool, free club soda in executive lounge
5.7
Air conditioner did not work well and it was unbearably hot,especially during the peak h ours of the day. Finally changed rooms on 3 night. Stayed on Club Lounge level with access to executive lounge. Food during cocktail hour was sub-par. Coffee was weak and espresso machine wasn't working. Rooms are old and very dated. Stairwells were filthy with food and trash on the floor. The place is surrounded by ADULT stores, massage parlors and other inappropriate surroundings for small children. This is a 3 to 4 star hotel at best. I understand Guam is an island but I assessed it from an international standard. I am a expat who travels in Asia at least 2 or 3 times per month.
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Sandra V. Families with young children France, November 29, 2014
Tumon bay best is the sea!

location is perfect, beach access and beach facilities are really good
7.7
the westin resort Guam is more a 4 stars hotel than a 5 stars. Food is over priced. Best is to go for the buffet (they have 2 buffets). Rooms are ok. The hotel has an excellent location and an excellent access to the beach with all facilities. Staff is really helpful. The Manager on Duty was outstanding.
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Jaime S. Couples Philippines, November 29, 2014
Premium Service

Efficient staff, Central location, Excellent service
10
Great!
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Kyeongsoo C. Groups South Korea, November 8, 2014
so good

view, swimming fool,
10
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Dyanne L. Families with young children Philippines, October 31, 2014
Good beach and location

Beach, location and food
7.7
Beach was nice and Taste buffet was great. Location is close to High end shopping
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Gorgeous views, great pool, excellent restaurants. Janet, United States of America May 25, 2015
Customers like this resort for:
Nearest transport:
  • Guam Seal Bus Stop (2.0 Km / 24 min walk)
Area recommended for:
  • beaches
  • restaurants
  • shopping
Distance to airport:
  • Guam International Airport (4.0 Km)
Customer comments:
  • "Beautiful beach" , "Good dinner buffet" , "Professional staff"
Top attractions in the area:
  • Underwater World (0.3 Km / 4 min walk)
  • Tarza Magical Adventure Zone and Water Park (0.3 Km / 4 min walk)
  • Two Lovers Point (2.1 Km / 26 min walk)
  • Ypao Beach Park (2.4 Km / 29 min walk)
Note: Distances are measured as a straight line, calculated from a starting point to a destination point.

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