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May 3, 2016 - May 5, 2016 | 2 nights
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About The Westin Resort Guam

Description

You get what you pay for with The Westin Resort Guam, and every aspect of the hotel is first class. From the impressive architecture of the grand lobby and reception area to the rooms, restaurants, and public areas, this property is gleaming. The location straddles the beach and town center so there is perfect amusement in all directions depending upon your mood. Impeccable and elegant spacious rooms and suites have serene ocean views and aim to provide ultimate comfort with many modern amenities. Guests are spoiled for choice with plentiful activities and facilities including two landscaped pools, a range of beach water sports, and golf trips.
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Features

Hotel Facilities

  • 24-hour front desk
  • 24-hour room service
  • 24-hour security
  • airport transfer
  • ATM/cash machine on site
  • babysitting
  • bar
  • BBQ facilities
  • business center
  • chapel
  • coffee shop
  • concierge
  • convenience store
  • currency exchange
  • daily housekeeping
  • dry cleaning
  • elevator
  • executive floor
  • express check-in/check-out
  • facilities for disabled guests
  • fax machine
  • gift/souvenir shop
  • laundromat
  • laundry service
  • lockers
  • luggage storage
  • meeting facilities
  • newspapers
  • pets allowed
  • photocopying
  • poolside bar
  • printer
  • restaurant
  • room service
  • safety deposit boxes
  • shared lounge/TV area
  • shops
  • shuttle service
  • smoking area
  • taxi service
  • tours
  • wheelchair accessible

Sports and Recreation

  • canoe
  • fitness center
  • golf course (within 3 km)
  • hot tub
  • massage
  • outdoor pool
  • snorkeling
  • spa
  • water sports (non-motorized)
  • watersports equipment rentals

Internet

  • Wi-Fi in public areas

Parking

  • car park
  • valet parking

Languages Spoken

  • English
  • Filipino
  • Japanese
  • Korean
  • Russian
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Policies

Children and extra beds
Infant 0-2 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 3-11 year(s) Stay for free if using existing bedding.
  • Guests over 11 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Breakfast Charge (when not included in room rate): 27.50 USD
Check-In From: 03:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 0.1km
Distance to Airport: 4km
Internet Usage Fee: 15 USD
Non-Smoking Rooms / Floors: Yes
Number of Bars: 2
Number of Floors: 21
Number of Restaurants: 4
Number of Rooms : 432
Parking Fee (per day): 0 USD
Room Voltage: 210
Time to Airport (Minutes): 15
Year Hotel Built: 1997
Year Hotel Last Renovated: 2006
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Recent customer comments

Filter by traveler type
All reviews (189)

Business travelers (10)

Couples (67)

Solo travelers (29)

Families with young children (52)

Families with older children (18)

Groups (13)

Excellent
8.2
Hotel Condition/Cleanliness
8.5
Facilities
8.7
Location
9.0
Room Comfort/Standard
8.7
Staff Performance
8.2
Value for Money
7.5
Food/Dining
7.2

7.2 Elizabeth T.
Philippines
April 01, 2016
Great location
The hotel was conveniently located within walking distance to restaurants and shops. DFS was a 5 min walk from the hotel which was awesome. The beach also felt more private and was not as crowded as the other side. We booked at the Royal Beach club floor so the rooms were spacious and the beds were amazingly comfy. Although its convenient to have breakfast and cocktails in the lounge, I think the service can be improved. During meal time, they always run out of utensils or at times there is a need to replenish the drinks or food but its quite difficult to ask for assistance since there would normally be only 1 person by the reception who is always busy assisting other guests. But when its time to take the food out, all of a sudden you see 2-3 staff in full force wasting no time to take away the buffet set up! Although the staff are generally friendly, I just don't understand why there is a lack of personnel during peak hours.

10 Ma. G.
Philippines
April 08, 2016
Great location, courteous and friendly staff.
Very convenient location for the Tumon shuttle tram service whhich will get you around Guam, as the bus stop is right in front of the hotel. There is also a free Shuttle bus service that will take u to the hotel from the Galleria duty free shop that runs every 10 minutes. only disappointment: wifi is not free in the room.

9.2 DAGYU L.
United States of America
February 09, 2016
Great location...
Good location, quiet surroundings, good beach... I enjoyed the snorkeling on the beach right in the back of the hotel, and enjoyed eating meals near the hotel... The location is good that it's not too far from restaurants and stores, and that it's not too close to the busiest area of people and cars... The beds at the hotel were comfortable... The view from the room was okay, could see the ocean partially and sunset from the room.

8 Chang A.
United States of America
August 31, 2015
Great experience
Friendly crew, excellent location, and comfy room

8.7 LI B.
Hong Kong
July 08, 2015
good hotel facing the ocean
nice staff, good ocean view, comfortable bed
The hotel is located on the Tumon Bay and it is just a few minutes walk away from restaurants etc and so convenient to hang out any time. Air conditioner is a bit noisy but still ok.

8.7 Angela K.
Philippines
May 29, 2015
Luxury hotel
location, staffs, big rooms

8.7 Angela K.
Philippines
May 29, 2015
Luxury hotel
location, staffs, big rooms

7.7 jun H.
South Korea
April 22, 2015
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6.7 Hyoun Y.
South Korea
December 31, 2014
Mostly OK, but...
location and clean beach
I stayed at the hotel for five nights with my family. It was mostly good, but there was still room for improvement. First off, the toilet seat cover was broken on the first day. I called the service desk and the repairman came quickly to fix it. However, I felt if the staff had checked the room condition more thoroughly, they would have found the problem beforehand and fixed it so that a guest like me won't be bothered to ask for repair. Secondly, the cleaning staff didn't seem to clean the floor while I stayed. I left some piece of plastic wrapping on the floor (not on purpose, but I found it right before I headed for the beach and expected it would be gone after the cleaning staff make up the room). When I came back, obviouly they have made up my room but the plastic wrapping was still on the floor. Since it is a five-star hotel, I expected more thorough cleaning. Lastly, I have read positive comments about their breakfast buffet, but it was below my expectations. The "hot" water was lukewarm, waffles tasted like they have been cooked many hours ago, and the waiting staff didn't smile much in general. If they think their competitors are not only other hotels in Guam but also hotels in similar destinations (like those in southeast Asia), I think the staff should be more hospitable and smiling. Their unsmiling faces were such a striking contrast to the servers I saw in Phuket last year. Overall, my kids liked the sea there so I would probably visit Guam again. And I would probably stay at Westin because of its location. It's close enough to major restaurants and other shopping places but their beach is kind of separated from other resorts, so I noticed it was less crowded. However, I hope I won't experience similar problems next time.

5.7 Robert J.
United States of America
December 18, 2014
Not 5 stars
Gym, pool, free club soda in executive lounge
Air conditioner did not work well and it was unbearably hot,especially during the peak h ours of the day. Finally changed rooms on 3 night. Stayed on Club Lounge level with access to executive lounge. Food during cocktail hour was sub-par. Coffee was weak and espresso machine wasn't working. Rooms are old and very dated. Stairwells were filthy with food and trash on the floor. The place is surrounded by ADULT stores, massage parlors and other inappropriate surroundings for small children. This is a 3 to 4 star hotel at best. I understand Guam is an island but I assessed it from an international standard. I am a expat who travels in Asia at least 2 or 3 times per month.

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