Very good 7.9
Based on 24 reviews

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About The Westin Resort & Spa


Located in the lovely area of Hotel Zone, The Westin Resort & Spa enjoys a commanding position in the beaches, nightlife, sightseeing hub of Cancun. The excitement of the city center is only 15 km away. For sightseeing options and local attractions, one need not look far as the hotel enjoys close proximity to El Rey Ruins (Zona Arqueologica El Rey), Playa Delfines, Luxury Avenue Cancun.

Simply put, all the services and amenities you have come to expect from Starwood Hotels & Resorts Worldwide are right in the comfort of your own home. To name a few of the hotel's facilities, there are 24-hour room service, facilities for disabled guests, Wi-Fi in public areas, valet parking, car park.

The hotel features 379 beautifully appointed guest rooms, many of which include television LCD/plasma screen, air conditioning, wake-up service, desk, mini bar. Whether you're a fitness enthusiast or are just looking for a way to unwind after a hard day, you will be entertained by top-class recreational facilities such as hot tub, fitness center, sauna, spa, massage. The Westin Resort & Spa is your one-stop destination for quality hotel accommodations in Cancun.
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Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Valet parking
  • Car park
  • Airport transfer

Things to do, ways to relax

  • Hot tub
  • Fitness center
  • Sauna
  • Spa
  • Massage(s)
  • Tennis court(s)
  • Tours
  • Steamroom

Dining, drinking, and snacking

  • Room service [24-hour]
  • Restaurant(s)
  • Poolside bar

Access, services, and conveniences

  • Facilities for disabled guests
  • Laundry service
  • Concierge
  • Elevator
  • Pets allowed
  • Safety deposit boxes
  • Salon
  • Shop(s)
  • Smoking area

For the kids

  • Babysitting service
  • Kids club
  • Swimming pool [kids]
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Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-3 year(s) Stay for free if using existing bedding.
  • Guests over 3 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: USD
Breakfast Charge (when not included in room rate): 20 USD
Check-In From: 15:00PM
Check-Out Until: 12:00PM
Distance from City Center: 15 km
Distance to Airport: 10 km
Internet Usage Fee: 15 USD
Non-Smoking Rooms / Floors: Yes
Number of Bars: 2
Number of Floors: 7
Number of Restaurants: 5
Number of Rooms : 379
Reception Open Until: 24:00AM
Room Voltage: 110
Time to Airport (Minutes): 10
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Verified traveler reviews

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Very good

  • Hotel Condition/Cleanliness 8.5
  • Facilities 10.0
  • Location 7.7
  • Room Comfort/Standard 8.1
  • Service 8.1
  • Value for Money 7.7
  • Food/Dining 7.0

Peng X.
United States
July 11, 2016
A nice place
The Westin Resort & Spa is a very nice place. Clean and nice sea view.

andrew G.
United States
November 18, 2015
Westin Hotel & Resort Cancun
Clean, safe area
For me, this was not a good location in Cancun. The hotel is built too close to the beach which makes the beach very narrow. The beach by the Westin Lagunamar is much nicer for me and what I look to for at a beach resort. There are no steps to enter or exit the main pool. You can only enter/exit by side ladders. There were several elderly people who could not climb the ladders to exit the pool which created some chaos and there were was no supervision at the pool to help these people. There were other dangerous area's around the pool/beach entrance. In my opinion, the Hotel needs to completely remodel this area. The hotel was very crowded for the weekend and it appeared that they were understaffed. I felt like the staff was only interested in getting us to take a timeshare presentation that make us feel like we were on vacation. The hotel does not have a hot tub open to it's guests. There is a whirlpool but it is the same temperature as the pool. There is a hot tub in the Spa but you have to pay extra to enter the spa to use it. So this was very disappointing to me.

United Kingdom
November 06, 2015
Surly staff and poor service
I booked the hotel as an overnight transit stop en route from Havana to Dallas. I was held up at check in because staff could not locate my booking. I had the district feeling that the reception staffer thought that I was trying to dupe him. He eventually found the booking and gave me a key. I took myself to the room (no bell-hop to escort or help with luggage) Not a great start. The room was fine - more than I needed for my overnight stopover. My real beef arose when I enquired about my return to the airport with the hotel shuttle. I was told that I could not use this service as it has a minimum 24 hour pre-booking. When I explained that I would be resident in the hotel for one night only I was offered a shrug of the shoulders. The cost for the hotel taxi for the 8 minute ride to the airport was US$35. Not impressed.

Erin M.
April 25, 2015
Nice hotel, not perfect
Royal beach club, location, comfort
nice hotel and good value. Huge room on the ground floor of the royal beach club. Dirty cement floor in the room. Beach club had nice food and (watered down) cocktails. Better than I expected, I would stay there again.

ashleigh P.
December 29, 2014
girlie trip
cleanliness, friendly staff and right on the beach
our stay was amazing, the staff were extremely friendly, giving advice on great places to shop and eat and full of knowledge on how to get around and fun things to do. Staying right on the beach was awesome, great value for money and would absolutely stay here again!!

ashleigh P.
December 29, 2014
Girls Trip
cleanliness, friendly staff and right on the beach
our stay was amazing, the staff were extremely friendly, giving advice on great places to shop and eat and full of knowledge on how to get around and fun things to do. Staying right on the beach was awesome, great value for money and would absolutely stay here again!!

Elizabeth H.
November 12, 2014
Great beach and facilities, near to airport
Great beach and pool area, nice room, nice location
Stayed for one night at the end of culturally focused holiday centred in Merida, so our focus is different to most of the guests who stay here who are here for the beaches. We added this as one final night close to the airport (10 mins away, aircrew stay here) to have some time on the beach. Staff were very friendly. Pool and beach area as well as room were very good and complimentary flight check in via business centre. Only gripe is that the hotel restaurants are not particularly mind blowing and pretty poor monetary value if not booking inclusively. The hotel's location means that you don't really have any choice in the matter.

Anthony S.
United Kingdom
November 05, 2014
Room, Location and Food
Excellent value for money

Leriene B.
United Kingdom
October 27, 2014
Good base in cancan away from crowds
Seperatly located from main area
Only stayed for one night, so location great to get to airport quickly. Staff was lovely, the food not so much, but rooms were good to

Kangdae L.
South Korea
October 16, 2014
Great beach and facility!
Beach view, nice staff members, and clean room
This hotel is good for beach time & relaxing. If you are a party person, however, the location is pretty far from the club area (Coco Bongo, Frog Senor, etc.)


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