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The Westin Tokyo

1-4-1 Mita, Meguro-Ku, Shibuya, Tokyo, Japan (Show on map)

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Area: Shibuya Number of Rooms: 438

Recent customer reviews

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Fantastic

8.2

based on
56 reviews

Value for Money
7.6
Location
8.1
Staff Performance
8.4
Hotel Condition/Cleanliness
8.8
Room Comfort/Standard
8.7
Food/Dining
7.7
All reviews (56)
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Yung C. Business travelers Taiwan, September 10, 2014
Receptionist was not friendly
4.7
Receptionist tried to let me change king bed to twin bed even it's booked 4 months ago . It's really disappointing this time at SPG . Also, nobody helps when I carried 3 overweights baggages.
Catherina G. Families with young children United States of America, August 26, 2014
Dissappointing for roperty

View on one side of the building, large bathrooms in rooms and one staff member in executive lounge
5.7
The Tokyo Westin did not meet our expectations that generally are in great locations, have top notch rooms, great service and are family friendly. The Tokyo Westin is located not really near anything; cab rides are expensive and the subway is a 10/15 minute walk. Rooms look dated; furniture and carpet worn. Service was polite, but not accommodating, we had several facility issues (broken a/c, toilet running, etc) that the staff grudgingly had to help us and made us feel bad asking for them to be addressed.
Kevin J. Business travelers United States of America, July 5, 2014
Consistently reliable

Value location clean
8.7
Very good; clean and professional service.
Loic P. Business travelers France, May 15, 2014
Fantastic !

Great location and attentive staff
10
Very professionnal and high standard - pricey but you get what you pay for
Frank S. Couples United States of America, May 9, 2014
luxury in tokyo

wonderful location
9.3
Weerayut R. Business travelers Thailand, April 12, 2014
Intermediate Service

Near Railway Station , nearby A lot of restaurants,
6.3
Weerayut R. Business travelers Thailand, April 12, 2014
Good Location, Average Service

Near Skytrain Station, Near a lot of sidewalk restaurants, Quiet and Clean
6
Quick check-in and check-out, Almost of staff fulfill with enthusiastically service but some were not, Orientation may require for those hotel staff. No wi-fi available for free, but room quiet and clean. Easy to go out for food and shopping. Totally not bad.
Paul B. Couples United Kingdom, February 26, 2014
Good Location

Good Location Good Location Good Location
7.7
The Hotel is a 5 star Hotel that is out of date with its equals !! adding a Nespresso machine to the room was the nearest to an update - the TV was the size of a refrigerator and faced the wrong direction, there were limited channels - Internet was chargeable ( It should be made a crime for a 5 star Hotel to charge for Internet ) Next Time I would select a newer hotel
Michael S. Couples Australia, January 25, 2014
Nice stopover

Large rooms, comfortable, good service
8
Stayed at the Westin for 3 days. The check in and service at front of house was excellent. The rooms were very large for hotels in Tokyo (western style size) and comfortable and well appointed. It had the level of service that you would come to expect from a Westin. Whilst the hotel is about 500-600m from Yebisu station, the walk is entirely covered through a mall which is useful in Winter.
Mamoru K. Couples Japan, January 6, 2014
God location

Location, Shopping, Food
8
Good hotel wuth location and convenience but not using Heavenly Bed at Deluxe room....

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