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Excellent 8.3
Based on 88 reviews

Recent customer comments

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Excellent



based on 88 reviews
  • Cleanliness 8.8
  • Facilities 7.0
  • Location 8.2
  • Room Comfort/Standard 8.8
  • Service 8.5
  • Value for money 7.7
  • Food/Dining 7.9

ALICIA P. from Philippines
Families with older children
Stayed 2 nights in March 2015
Nice staff. Clean hotel.
The lady at the front desk was so accommodating. The room is nice and clean. There is a walk way from the hotel straight to ebisu train station which helped a lot since the weather was cold and rainy.
Reviewed April 03, 2015

Chin K. from Malaysia
Couples
Stayed 2 nights in December 2014
Good quiet location, beautiful room, good service
Good location away from the busy streets, beautiful and warm room, good service
Reviewed March 23, 2015

Hai L. from Vietnam
Families with older children
Stayed 3 nights in December 2014
Very good
Foods , hotel condition , room comfort
Very good
Reviewed March 15, 2015

Hai L. from Vietnam
Families with older children
Stayed 3 nights in December 2014
Excellent
Foods, hotel condition , room comfort
Everything excellent
Reviewed March 15, 2015

Ron-Bin C. from Taiwan
Couples
Stayed one night in December 2014
Love it!
Service, room and the area
Enjoyable
Reviewed December 22, 2014

Kaye T. from Singapore
Couples
Stayed 2 nights in November 2014
Posh hotel in a quiet neighborhood.
Check in was quick, room was very clean with all the amenities, bus limousine to airport was just right in front of hotel.
Very pleasant stay, room was big and bed was most comfy.
Reviewed November 08, 2014

Nesrin V. from Australia
Solo travelers
Stayed 3 nights in October 2014
Westin review
Staff courtesy & assistance with any enquiry, room comfort, proximity to subway
Reviewed October 26, 2014

Victoria G. from United States
Business travelers
Stayed 4 nights in October 2014
ehhh just ok
good location, close to a subway station and residential/office area
hotel is old and needs to be updated. old, dated european-looking furniture. paid extra for the executive lounge level and was NOT worth it. nothing but soft drinks and kit kats there. some things for bfast, nothing good or exciting. and could never make the 2 hour happy hour because was always stuck at work. so definitely not worth the extra.
Reviewed October 25, 2014

Yolinda L. from Singapore
Families with older children
Stayed 2 nights in November 2013
Nice rooms, a little small but pleasant
Rooms were nicely furnished though a little small, location great
Near to food options, nice staff, we enjoyed ourselves :)
Reviewed September 27, 2014

Kevin J. from United States
Business travelers
Stayed 5 nights in June 2014
Consistently reliable
Value location clean
Very good; clean and professional service.
Reviewed September 16, 2014