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The Westin Tokyo

1-4-1 Mita, Meguro-Ku, Shibuya, Tokyo, Japan (Show on map)

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The Westin Tokyo Tokyo - SPA-Aqua Area The Westin Tokyo Tokyo - SPA-Double Suite The Westin Tokyo Tokyo - Chinese-Ryutenmon The Westin Tokyo Tokyo - SPA Reception The Westin Tokyo Tokyo - SPA Relaxation Room The Westin Tokyo Tokyo - The Lounge The Westin Tokyo Tokyo - Deli The Westin Tokyo Tokyo - French-Victor’s The Westin Tokyo Tokyo - Terrace Private room The Westin Tokyo Tokyo - Deluxe city view King The Westin Tokyo Tokyo - Emerald Meeting room The Westin Tokyo Tokyo - Ruby Meeting room
Area: Shibuya Number of Rooms: 438

Recent customer reviews

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Fantastic

8.3

based on
69 reviews

Value for Money
7.7
Location
8.2
Staff Performance
8.5
Hotel Condition/Cleanliness
8.8
Room Comfort/Standard
8.7
Food/Dining
7.9
All reviews (69)
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Hai H. Families with older children Vietnam, December 21, 2014
Excellent

Foods, hotel condition , room comfort
10
Everything excellent
Hai H. Families with older children Vietnam, December 21, 2014
Very good

Foods , hotel condition , room comfort
10
Very good
Ron-Bin C. Couples Taiwan, December 20, 2014
Love it!

Service, room and the area
9.7
Enjoyable
Chin N. Couples Malaysia, December 12, 2014
Good quiet location, beautiful room, good service

Good location away from the busy streets, beautiful and warm room, good service
10
Kaye T. Couples Singapore, November 7, 2014
Posh hotel in a quiet neighborhood.

Check in was quick, room was very clean with all the amenities, bus limousine to airport was just right in front of hotel.
7.7
Very pleasant stay, room was big and bed was most comfy.
Nesrin V. Solo travelers Australia, October 25, 2014
Westin review

Staff courtesy & assistance with any enquiry, room comfort, proximity to subway
9.3
Victoria G. Business travelers United States of America, October 24, 2014
ehhh just ok

good location, close to a subway station and residential/office area
5.3
hotel is old and needs to be updated. old, dated european-looking furniture. paid extra for the executive lounge level and was NOT worth it. nothing but soft drinks and kit kats there. some things for bfast, nothing good or exciting. and could never make the 2 hour happy hour because was always stuck at work. so definitely not worth the extra.
Yung C. Business travelers Taiwan, September 10, 2014
Receptionist was not friendly
4.7
Receptionist tried to let me change king bed to twin bed even it's booked 4 months ago . It's really disappointing this time at SPG . Also, nobody helps when I carried 3 overweights baggages.
Catherina G. Families with young children United States of America, August 26, 2014
Dissappointing for roperty

View on one side of the building, large bathrooms in rooms and one staff member in executive lounge
5.7
The Tokyo Westin did not meet our expectations that generally are in great locations, have top notch rooms, great service and are family friendly. The Tokyo Westin is located not really near anything; cab rides are expensive and the subway is a 10/15 minute walk. Rooms look dated; furniture and carpet worn. Service was polite, but not accommodating, we had several facility issues (broken a/c, toilet running, etc) that the staff grudgingly had to help us and made us feel bad asking for them to be addressed.
Kevin J. Business travelers United States of America, July 5, 2014
Consistently reliable

Value location clean
8.7
Very good; clean and professional service.

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