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The Wyndham New Yorker Hotel

481 Eighth Avenue, Times Square, New York (NY), United States 10001

Recent customer reviews

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Very good

7.4

based on 451 reviews

313 reviews in English

Value for Money
7.0
Location
9.0
Staff Performance
7.4
Hotel Condition/Cleanliness
7.4
Room Comfort/Standard
7.1
Food/Dining
6.4
All reviews (451)
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David J. Couples United Kingdom, May 28, 2016
3 nights in Manhattan
5.7
The hotel is in a fantastic location for anyone that's visiting Manhattan for any occasion. Couldn't have asked for more
Stephan D. Solo travelers United Kingdom, May 22, 2016
Penty of charm
6
Art Deco Hotel, which has seen better days, but has plenty of charm and is well located for nights out in town or shopping.
Liu C. Couples China, May 17, 2016
Horrible. Should be a 1 star hotel
2
Coming from Europe, this is a 1 star hotel for me. We arrived at 5pm. The room wasn't ready, first we were told that the suite we booked was no more available so we got 2 double rooms. After screaming they said oh yes we have a suite available soon give us 30min. 2 hours later still not ready.. Even Agoda called to scream. They have +1000 rooms and "only few suites" quote from the manager. Once in the suite, beautiful view on Empire State but horrible. So so so old, everything disgusting half cleaned, you find ants everywhere it's horrible... The last 2 days we even had the pleasure to have workers non stop on the room one floor up than ours and even coming down from outside in front of our windows so no privacy. Most ridiculous hotel we have ever been to and definitely do not recommend such a horrible hotel
Jean L. Families with older children United Kingdom, May 17, 2016
Best choice for mid price range
6.7
This hotel has everything you need.
Jessica M. Couples Malaysia, May 15, 2016
So near to Penn station
5.3
It located near to Penn station (Amtrak & LIRR, also Metro subway).
Kai A. Groups Norway, May 15, 2016
Very good location
4.7
Small, but nice room.
Cosmin M. Couples Romania, May 14, 2016
Fair quality of services
5.3
All services were fair. We only did not appreciate the hotel policy to retain an warranty amount of 45$/day even the room was paid in advance.
Christine F. Families with older children Australia, May 14, 2016
The Wyndham New Yorker
6.7
Very affordable compared to other accommodation in similar location. Location great as it is in close walking distance to Penn Station. Able to catch train from Newark Airport to Penn Station with ease. Hotel foyer is fancy. Staff are friendly. Room looked nice and as advertised. Adequate size room. Those that have remarked on the hotel looking tired are forgetting that this hotel is of art deco style and in my opinion has been recently renovated while still keeping within its style. You won't regret booking this hotel as it is within easy walking distance to everything and most importantly not within the heart of Times Square which is very busy. Our room was on the 20th floor. There is also a gym which was great and internal access to the 24 hr Tick Tock diner.
Khang W. Solo travelers Malaysia, May 12, 2016
Could have been better
4.7
The fantastic location (next to Penn Station) is irrefutable. The history of the hotel itself makes the stay more enriching. However, there are quite a number of disappointments that I would like to highlight. 1) There is no kettle in the hotel and visitors with a weak stomach or would like to have a glass of warm water for their medicine will have to bear with cold tap water or mineral water. 2) There is neither slipper nor toothbrush. Visitors will have to get them from the 7-11 store down the street. 3) As this hotel is undergoing some renovation during the day, visitors on jet lag will have difficulties taking an afternoon nap because of the drilling sound. 4) There is an astonishing USD30 facility fee per day which is not informed to visitor upon booking through agoda. Personally, I felt that this is unfair for other hotels and customers because not all hotels in NYC impose a facility fee. If I know that there is a USD30 facility fee per day for my 7-day stay, I would not choose this hotel. 5) There is no other facility apart from the gym. There is a coin laundry room but visitors are not allowed to use. Only students staying in the hotel on a long-term basis are allowed to use. 6) The room is rather small for a 4 or 5 star hotel. All in all, I think The New Yorker is leveraging on its location, totally falling short in terms of services as a 4 / 5 star hotel. This leaves a bad taste on customers' mouth, especially given that Wyndham has other hotels in other cities. As a result of my less than satisfactory experience in this hotel, I will never stay in other Wyndham in other cities ever again.
Titin C. Couples Indonesia, May 11, 2016
Bad Service, Great Location!
4.3
Most of the hotel check in staff were very rude and not helpful, the housekeeping staff are way friendlier. And also do expect a surprise "facilities fee" charged to your credit card at the end of your stay!
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