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Excellent 8.1
Based on 46 reviews

Recent customer comments

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Excellent



based on 46 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 9.5
  • Location 7.8
  • Room Comfort/Standard 8.5
  • Service 8.2
  • Value for Money 7.7
  • Food/Dining 7.7

Mandi D.
United States
January 01, 2015
Sweet suites
Cleanliness comfort early checkin
Excellent!

Adam J.
United States
November 02, 2014
pretty good
room
fun

Kristine Y.
United States
October 30, 2014
Great value
Late night dining, beautiful rooms, excellent view
Our stay was great, however, there is a significant amount of scented air freshener in the lobby of the hotel that actually made several of us nauseous. The rooms, however, are phenomenal.

Robert N.
Australia
September 29, 2014
Great room fit out
Great room , fabulous restaurants and Mix
Too short but wonderful

Angela D.
United States
September 15, 2014
$20/night valet fee
Staff was great and responsive. All rooms are suites. Two bathrooms.
After driving 5 hours from LA, we were kindly greeted by the hotel valet and told there was a $20/night valet fee for our car...ummmmmm aren't we in Vegas?! It wasn't a great way to start out trip but the valet guy was super nice and apologetic and helped us to unload our bags, get a bellman, and directed us to self park. Pretty cheap of you Delano. We checked in and went to the 3rd floor where our room was. Stepped out of the elevator and into a construction zone. No joke. Got to our room and walked into a glue smelling, plastic room that smelled like it had been assembled that morning. Yuck. Called the front desk and the kindly switched our room. Between a nightly valet fee and trying to stuff guests on a floor that is under construction I'd say Delano should get some class. I expected more.

Yosuf K.
United States
September 12, 2014
family fun
room comfort,clean,and the wave pool
GREAT.

Sylvia T.
Indonesia
August 21, 2014
Bad Staff attitude
location, The one show by Michael Jackson, pool
The hotel was still under renovation when we checked in. The staff gave us a different room than what we have booked. Although i showed them the voucher, they say "It's only upon availability." They want to move me to the old Mandala Bay hotel, not The Hotel that i booked. I told them that I do not have to pay this price for staying at the mandala bay hotel. After arguing for 45 minutes, then they gave me a room at The Hotel. The room decoration was disappointing too. It looks more like an apartment rather than a 5 star hotel.Bad experience. i would never go back there again.

H C.
United States
July 15, 2014
TheHotel says it all.
Location, great service, choices
splendid

Yun H.
New Zealand
July 13, 2014
Lovely stay in Vegas
Location Bar Clubs
We enjoyed our stay at this hotel. Large, modern, very clean room. The reception and restaurant areas are beautiful.

Lim T.
Indonesia
June 06, 2014
very pleasant stay
luxurious, near entertainment district, parking area
We enjoyed staying here for 2 evenings