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Thistle Johor Bahru Hotel

Jalan Sungai Chat, Johor Bahru City Center, Johor Bahru, Malaysia 80100 (Show on map)

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Area: Johor Bahru City Center Number of Rooms: 382
Free Wi-Fi

Recent customer reviews

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Very Good

7.6

based on
3395 reviews

Value for Money
7.5
Location
7.7
Staff Performance
7.8
Hotel Condition/Cleanliness
7.8
Room Comfort/Standard
7.7
Food/Dining
7.0
All reviews (3395)
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Louis A. Families with young children Singapore, December 7, 2014
My honest feedback on thistle hotel.

views from the room. Swimming pool. and nice entrance to hotel. But misleading though.
4.3
My honest feedback, didn’t feel welcome, robotics reply and handling at front desk. Should learn from RWS festive hotel on how to greet & manage guest like a 5 star manner, thistle on this is 1/10. Checked in at 1430hrs requested for king size bed, was told fully booked and asked to wait for at 1hr and was told that when the room is ready, they will give me a call. No nearby amenities. Drove to KSL nearest shopping centre to wait. Patience wear off at 1730hrs with no call back from hotel thistle. On arrival at 1745hrs, finally got my 2 rooms. Was upgraded to executive room. Asked for late check out the next day, was told that not possible. This was a big let down since handing over to me the room at almost 6pm. Entrance of hotel was nice, lifts accessible with room cards only but internally was a letdown, bathroom with stains on basin and flooring. Heater was the worst, as adjustment of the water to warm was a challenge, especially inconvenience to family with children. Parking was free. But the carpark is deserted and quiet with no security guards seen. Either during daytime or night, I am particular with the car park as my last check at the carpark at 12.30am proves me right that no guard patrols there. Good place for car breaking.. Good thing is the view of the room compensated the large letdown of this 5 star hotel, its facing the sea and Singapore. Would not be returning to this hotel, unless much is done to sort out their managing style, with too young front desk officers is not really ideal. First impressions last. Lastly, breakfast at the hotel felt like dinning at dormitories with buffet style. I didn’t feel comfortable. Food was average. Rooms for improvements. Seats are mostly a table for 4. If you are in a 5 or 6 persons. It would be a challenge to find a bigger table. During peak hour, finding a spare table is difficult too.
Elaine K. Couples Singapore, December 7, 2014
Definitely no 5-star service and standard!

bed and pillow are comfy.. other than that, the rest are very sub-standard. I don't hv high expectations but Thistle claims to be 5-star hotel, i would expect abit more.
5.3
We checked in at about 4pm.. but there was a queue. Check-in was very slow resulting in a queue. All the guests were getting frustrated by the slow check-in. We had already arrived later than check-in time, but the staffs still don't seem to be able to manage. I heard the Manager saying that they are full but I don't see the crowd at breakfast. I asked for room to be decorated with flowers cos its my bf's birthday but the request was forgotten. It was ok as we were too tired to bother. The room was clean, and neat. However, the vanity table had coffee stains that were sticky. The bathroom mat were also missing. We had to request for it. The bedding were clean and the bed and pillows are comfy. The room was ok, just that the furnishing were a little dated. We went out and came back to a whole cake in our table. I supposed it was to make up for the forgotten decor for my bf's birthday. We were too full to finish a whole cake, so we just had a little. Breakfast was a spoiler. We went down at 9ish, and most of the food were gone, we waited for a long time but food were not replenished. So i asked the staff to replenish it and they politely obliged. The staff however told me they were planning to stop breakfast at 10am so they stop replenishing. That's ridiculous. We were told breakfast ends at 10.30am. How can they decide to stop breakfast at 10am when they are full occupancy for the weekend? The reasons given by the staffs just don't tally. We weren't the only one who were upset by the lack of food. Can you imagine we were only eating rice and noodles with chilli?? No other dishes were available to go with our rice and noodles! I would however commend on the service of the tall Indian waiter at the breakfast restaurant. I didn't get his name but his name begins with 'M' was very polite and went to get us food from another restaurant. He was helpful and tried to make us feel comfortable. Thank you so much! There are glitches but service was ok.
Li L. Couples Malaysia, December 7, 2014
Customer service

Customer service, location, room size
7
Decent but the late check in due to unready room affects my impression towards this hotel
Muhammad I. Families with young children Malaysia, December 7, 2014
Great Location

Room is very nice.
8
Chung G. Families with young children Malaysia, December 7, 2014
Peaceful surrounding

Quiet, Fresh & Comfort
6
Good
Wan C. Couples Singapore, December 7, 2014
Review of Thistle

Its location
5.3
As a whole, Thistle is in my opinion the only 5 stasr hotel in JB which lives up to its name. I booked the Executive straits room. The scenery on the Spore causeway & coast is beautiful. I enjoyed the sunset scenery. Service at the Executive club was good and they did not insist on any dress code.This is value for money.
Kim C. Families with young children Malaysia, December 7, 2014
Comfortable stay with nice view

clean, comfortable and nice view
8
A good hotel that value for money! Nice and clean room. Nice swimming pool. View at sunset is good!
Ng H. Business travelers Malaysia, December 7, 2014
Big room

Big room
7.7
Wah L. Families with young children Singapore, December 6, 2014
Comfortable Stay

Cleanliness, Spacious and Nice Breakfast
8
Cleanliness, Spacious and Nice Breakfast
Normimi H. Families with young children Malaysia, December 5, 2014
Peaceful and comfortable

Beed is comfortable, bathroom is great and strategically located.
6
The stay is alright but limited parking space and scary underground parking bays make it difficult for us with small infant. The front desk personnel are not friendly and the concierge personnel was never around when we need their assistance. Services are not up to mark with its 5 star rating.

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Customer Reviews - Thistle Johor Bahru Hotel, Johor Bahru

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