arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Recent customer comments

Filter by traveler type
Very good



based on 64 reviews
  • Hotel Condition/Cleanliness 7.2
  • Location 8.9
  • Room Comfort/Standard 7.3
  • Staff Performance 7.4
  • Value for Money 7.5
  • Food/Dining 6.1

6 Ng K.
Singapore
September 16, 2014
Hotel Staff
Location
Staff not friendly. Location good

5 Darren B.
South Africa
August 18, 2014
Wouldn't recommend it
Location, Room Size, Location
This was undoubtedly the worst experience in terms of a hotel that I’ve had in Dubai; however, I will start wit the good. The location is great because of it’s proximity to the Mall of Emirate, the two bed room apartment was quite spacious and their was a pool. The bad: 1. The entire one bulkhead around the ac unit in the lounge was completely covered in black mould. When we approached management, they offered to paint over it. We have a three year old son and both these are not good options. Needless to say, black mould cannot be treated by painting over it. 2. The Kitchen cabinets were sticky from what looked like months of cooking oil and grime. 3. The floors were so dirty that when we put a clean pair of white sock on, they become almost black walking from the lounge to the kitchen. 4. Parts of the floorboards in the bedrooms where actually falling off the walls. 5. The appliance were incredibly old, dented and needed replacing. 6. There were over a 900 tv channels with no guide and maybe 5 in English, from what we could tell. 7. The pool is open from 9 to 7, so if you work, you can’t swim and in Dubai, after 7 is the ideal time to swim considering the heat. 8. The cleaning staff managed to wrap my sons favorite sleeping stuffed toy in with linen for washing, we spent an hour looking it until we realized what happened and called house keeping. I then got frustrated waiting, went to the basement and dug the toy out of a fly infested laundry area. All in all, not the best experience I’ve had in Dubai.

9.3 Mohd O.
Malaysia
August 05, 2014
Perfect hotel for stay with family
strategic location, friendly staff & spacious room
It was a great stay at this hotel.

7.7 Deepti K.
Australia
June 20, 2014
Great Hotel, Fantastic location
location, staff, value for money
Great location and good facilities. I was happy with the rooms, clean and tidy.

8.3 Asmahrah I.
Singapore
April 20, 2014
4Cs - Clean, Convenient, Comfortable, Caring Staff
Fully equipped kitchen, all bedrooms with built-in bathroom, many nearby eateries
Overall it was almost perfect! We stayed in a 3-bedroom apartment,fully equipped with living room, dining area, kitchen, washing machine. We actually cooked our own breakfast as there's a friendly supermarket next to the hotel and Carrefour at Mall of Emirates which is situated just across the hotel. The food court at the Mall closed at 1am daily...so food wise is so convenient. The staffs on duty were warm & friendly...never failed to greet us whenever we walked pass the reception. The only issue is free wi-fi access limited to only 3 guests per room...haha!!

7.3 Chuah C.
Malaysia
April 11, 2014
Ideally located with friendly staff
Very friendly staff, ideal location & clean
Very comfortable stay & happy with very friendly staff around. Disappointed with the swimming pool, which was out of service due to maintenance work.

7.7 Mark C.
United Kingdom
April 13, 2014
Good clean Hotel, Excellent staff, good location
Friendly Staff, Clean Rooms, Good Location
A little diffficult to find the underground parking but staff were excellent and we got a free upgrade. Rooms were large, clean with comfy beds. Location of the hotel is excellent behind Mall of the emirates so plenty of shopping and restaurants close. Would recommend to friends and stay again in the future.

9 muhammad K.
Pakistan
April 02, 2014
I will book again. Good and pleasant
Local, Budget and service
Local, Budget and service. I will book again. Good and pleasant

5.7 Syed R.
Pakistan
March 28, 2014
Great location, and almost nothing else
Location, location, next to a corner store
Just ok. Nothing great. Right next to Mall of Emirates and walk across and then use Mall of Emirates Metro stop to go up and down the city. But the hotel is very overrated.

7.7 Yoego S.
Indonesia
April 04, 2014
Great Hotel Service With a Smile
Location, Hotel Staff, Room
Location was great just beside Mall of Emirates, close Mall of Emirates Metro Station, there is a bus stop also just beside and in front of this apartment, so going around is very convenient by bus or by metro, rooms is big enough and clean, every apartment equipments in the room is well maintained and working well, hotel staff is good, there is also free WiFi in the room.