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Very good 7.6
Based on 921 reviews

Recent customer comments

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Very good



based on 921 reviews
  • Hotel Condition/Cleanliness 7.6
  • Facilities 6.5
  • Location 8.6
  • Room Comfort/Standard 7.6
  • Service 7.9
  • Value for Money 7.7
  • Food/Dining 6.3

EKACHAI L.
Thailand
May 31, 2016
good location
easy to access and close to the main tourist places

EKACHAI L.
Thailand
May 31, 2016
good location
easy to get the train caz closed to the station and free ramen

Selena K.
Australia
May 30, 2016
JUST AWFUL
DIRTY! YUCK! Old, worn, but above all DIRTY! Staying at this hotel ruined my holiday. Yes its close to the station, but what does that matter when you don't want to touch anything in the room how gross it is. I would rather walk an extra 10 minutes to the station and have a decent room. There were hairs everywhere, collection of dust on the wall paper, beyond dirty carpet, crumbs of food.....towels were disgusting - off white colour and so old they must have been used for 10 years....

Sirima W.
Thailand
May 29, 2016
Location
It's about 100 m. opposite the JR Shin Okubo station, no subway for this station. So we use Suica pass for convenience. Hotel provides toiletry and electric kettle but no water bottle or cofee/tea on room. However the room is spacious enough. We booked a room for three and it's quite ok for us. The food around the hotel is not as good as we expected.

jessica P.
Indonesia
May 28, 2016
Good location, clean, friendly staffs, near to everywhere
The receptionists are very friendly and helpful. The room is quite small but very clean and comfy. Near to Shin Okubo station (1 stop to Shinjuku JR station) and very easy to find it location. I hope i can stay in this hotel again when we're in Tokyo.

Ryan A.
Indonesia
May 21, 2016
awful hotel with NO redeeming qualities
hotel is located on 2nd floor with no escalator / elevator. so you will have to lift your luggage to the front desk. staff is not attentive and the rooms are a bit dilapidated. the worst thing is that you are required to leave the keys to the front desk everytime you leave the room. What surprises me the most is when I got back (new staffs working at the front desk) they give me my keys without even asking for my ID, my name, or etc. I only tell them my room number. Security is definitely nil. when I shower around 11PM - the shower didnt have hot water at all . Not sure if they turned it off or its broken.

Mei L.
Malaysia
May 21, 2016
Strategic location
The hotel is very near to Shinokubo station & easy to find. The room we stayed is spacious enough. The only unsatisfied point regarding the hotel is that the water heater system really frustrated as it was very difficult to get the warm temperature we want. It gets cold easily.

Ivy S.
Malaysia
May 18, 2016
Disappointing stay
There 5 things that disappointed me:1)bathroom is very small, old and abit dirty ; 2)bathtub blocked ; 3)hard to adjust the cold and hot water pipe system ; 4)there are only 2 plugs available to charge our gadgets 5)although they offer facility to keep luggage but it's only until 3pm, after the time they will charge

choi K.
Macau
May 15, 2016
Old
the hotel is very old though it is clean. not far away from Jr station. convenience downstairs. just no faclities and old

choi K.
Macau
May 15, 2016
Old
the hotel is very old though it is clean. not far away from Jr station. convenience downstairs. just no faclities and old