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Essence Hanoi Hotel & Spa

22 Ta Hien Street, Hoan Kiem District, Old Quarter, Hanoi, Vietnam (Haritayı göster)

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Bölge: Old Quarter Oda sayısı: 20
Ücretsiz Wifi

Yeni müşteri değerlendirmeleri

Seyahat Tipini Seçin

 

Mükemmel
Parasal Değeri
9,2
Konum
9,4
Personel Performansı
9,4
Otel Koşulları/Temizlik
9,4
Oda Konforu/Standardı
9,2
Yiyecek/Yemek
8,8
Tüm değerlendirmeler (477)
Buna göre sırala:
George M. Büyük çocuklu aileler United States of America, 15 Temmuz 2015
Great boutique hotel in the heart of Hanoi

Location, service, comfort
8,3
It started out a bit rocky. I had booked the family room (two connected rooms) for our family of four through Priceline (but which then kicks over to Agoda). The rate as I was given to understand was for four persons. However, Priceline's website would only allow you to select two persons for the family room (other sites like Agoda will allow four). Therefore, when we arrived the hotel asked us to pay extra (breakfast) for the two additional persons in our group. After some lengthy discussion with the hotel they agreed to waive the extra charge. This problem was entirely due to Priceline's web feature that will not allow selection of more than 2 persons for a room. With everything set right we got about enjoying our rooms and stay in Hanoi. The location of the hotel is great within the heart of the Old Quarter and easy walking distance to Lake Hoan Kiem. The rooms were very clean and comfortable. The breakfast buffet selection was great with lots of fresh fruits and Vietnamese specialties. The staff were very attentive. I would stay here again should I be in Hanoi. A minor annoyance at the end. The hotel wanted us to wait during check out so that they could ostensibly check our room for any items we may have left behind, but I am sure it was to see if we had made off with any of the hotel's things. But even with that my family and I loved our stay at the Essence.
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Andrea K. Çiftler Australia, 13 Temmuz 2015
Great hotel

Location service and restaurant are all fabulous
10
The experience was really good. Staff were helpful and the rooms are quiet and had a comfortable bed
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Omer D. Çiftler Israel, 9 Temmuz 2015
Great hotel

Service, travel agent
9,3
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Audrey H. Çiftler United States of America, 6 Temmuz 2015
Great Location! Great Service!

Location, friendly staff, comfort
9,3
We loved the Essence Hotel. It was clean and friendly and we were treated very well when we arrived and the entire time we were there. Really amazing service. Food was nice although we only had the breakfast there.
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Sureka Y. Çiftler Singapore, 4 Temmuz 2015
Lovely hotel

Rooms were comfortable and quiet. Location was ideal. Staff were very helpful and friendly.
9,7
Room was really relaxing and quiet. Location was perfect. Staff were very helpful and friendly.They help us get tickets for the water puppet show.Everything was walking distance. I liked that they had a laptop in the room for us to use.
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Molly S. Çiftler United States of America, 28 Haziran 2015
Clean, upscale hotel in the old quarter.

Location, comfort, cleanliness
8,7
Great time in Hanoi just steps away from all the action
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Sarah J. Yalnız seyahat edenler United Kingdom, 28 Haziran 2015
Amazing friendly staff would couldn't do enough :)

Staff, comfort, price
9
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Yalun W. Yalnız seyahat edenler Taiwan, 26 Haziran 2015
Okay but not all it is hyped up to be

Best three things were the location, staff and friendliness
7,7
I really liked the staff and location, but the rooms were a disappointment, especially the junior suite,which was only marginally, if at all, better than the other rooms. The food was good western 'vietnamese' food, not authentic though
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Yuliani M. Küçük çocuklu aileler Indonesia, 16 Haziran 2015
Great stay, helpful staff

The service, the staff, the rate
9,3
We had a great stay in essence. The staff is very helpful and profesional. The rate is worth for the facility. We feel like home. 2 thumbs up!
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Laura W. Çiftler United Kingdom, 14 Haziran 2015
Staff couldn't have been more helpful

Customer Service, location and Suzie!
9,7
small but surprisingly good hotel in the heart of Hanoi. The staff were super friendly and helpful. Suzie was particularly friendly, nothing like a good smile! Restaurant good, maybe over serviced a little. This is not a fault of theirs but probably training provided. Guests need time to eat without interruption.
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