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Excellent 8.3
Based on 513 reviews

Recent customer comments

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based on 513 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 7.9
  • Location 8.9
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for Money 8.1
  • Food/Dining 7.3

Chris N.
October 19, 2014
Let down slightly by a rattling window and staff
Location, value, comfort
As expected from Shangri-La, the premises were mostly excellent. Two things let the establishment down though. The window of my room rattled somewhat, waking me up once or twice during the night. Additionally, the checkout process was long and delayed due to only two staff being at reception that morning. I waited over 20 minutes.

Chui W.
October 09, 2014
Nice and clean
Big room, good location, convenience

Tsz L.
Hong Kong
October 08, 2014
Comfortable experience
Worth for the money, ideal location, good customer service
It had been fantastic

steven P.
October 04, 2014
Hotel standard dropped
Poor service ,staff didn't inform us of bar,restaurant closure and moved to different floor ,hotel had no restaurant for 1night ,restaurant staff not in uniform so don't know who can assist or what,pillows in room very flat and no good poor head support,only 1soap in bathroom to share between shower and hand basin ,not worth the price better hotels elsewhere

Christopher P.
United Kingdom
September 27, 2014
Very comfortable two night's stay
The location was perfect as we arrived by train from the airport and the hotel is next to the entrance of Roma Street Station. Also we had a good quick check in and the room was very comfortable.
The hotel was well situated for exploring Brisbane and we enjoyed our stay very much.

Carol L.
September 27, 2014
Location comfort cleanliness
One night only good

Garth W.
September 22, 2014
Simply the best
location, cleanliness & comfort
Just the best !!!

Nyan K.
September 17, 2014
My review
Location, Room and Staffs

Anthony B.
September 16, 2014
Great Value for Money
Value for Money, Location, Ease of Access

Claudia C.
September 13, 2014
Convenient for airport train
Newly refurbished, good location for transit centre, close to city