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Very good 8.0
Based on 747 reviews

Recent customer comments

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Very good

based on 747 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 7.8
  • Location 7.9
  • Room Comfort/Standard 8.4
  • Service 8.4
  • Value for Money 7.8
  • Food/Dining 7.4

Lian O.
May 04, 2015
so so
comfortable bed, great view, clean
I think the rates are a bit expensive. im not sure if u can really classify hotel jen as 4 star. Room service menu on a card board with only a few items. But room service was quick. Over all hotel service was great. They sent us a lot of fruits. Check out extension rate was too pricey. Check out is at 12 Noon, we decided to extend up to 4pm. The rate that they gave us was around $100. And it would already be equivalent to an overnight stay. Buffet breakfast spread was ok. across the hotel is the cultural center of the philippines, if u walk a bit more u will fine harbour square where u can find restaurants a lot of it. It was nice, only the manila weather was my problem it was tooo hot and humid.

Erik N.
April 29, 2015
ok hotel
Quick checkout. Nice staff.
Not so clean room and the price on minibar and laundry was crazy. Under check inn the tried to sell to expencive breakfast. Totally it was not worth it, and we eat in close resturant instead. Really not like that way to do business, Hotel Jen should know they have competition.. Not going back for sure. Positive was nice staff!!!! ☺

April 19, 2015
Needs renovation!
location and nothing more.
It was OK. The parking was terrible though but the parking attendants are courteous enough. Needs major renovations considering that what you are actually paying for can already be considered as 5 star accomodation in the Ortigas area.

April 18, 2015
Good location
Location, room comfort
Great location if you are in Manila to see Manila, as opposed to makati or the greater Manila area. Because of traffic, travel by car from this hotel to makati could easily take 30min-1hr even if distance between those 2 cities is probably less than 5km. All rooms of this hotel have an awesome view. Manila sunset is still a sight to behold. This is a renovated hotel. Rooms were nice! Only thing is that their admin floor, which happens to be on the same floor as the pool is not renovated. I should note though that according to them, pool has been renovated already. Food ok. Stayed at club floor and had cocktails and breakfast. Overall - good value for money

Christopher L.
April 07, 2015
Manila Stay
Location, Good rooms, good staff

alfonso J.
April 07, 2015
nice hotel
cleanliness, good food and friendly staff
it was a pleasant stay in this hotel, it has nice food, good location as it is near the airport and it has friendly staff. will definitely reccomend this hotel

Emma P.
April 06, 2015
A great club room experience
Location, comfy bed, good wifi
Good overall. Stayed in the club room for the club privileges. The room itself is modern and spacious. The view from the club lounge is AMAZING!

Joseph O.
March 26, 2015
clean Hotel
nice staff

Kelvin L.
March 25, 2015
Comfortable but not excellent
location, clean, comfort
Has a very small porch for pick up and drop off. Limited taxis waiting for guests. Hotel needs upgrading. Breakfast is not 4 star standard,

James K.
United Kingdom
March 20, 2015
Perfect location for concerts at the WTC
Staff, food, location
The staff at the Hotel Jen are incredible. The food is great and the rooms deserve the 4*. There is a nice bar in the basement. my only complaint is that the poolside area is not as nice as the rest of the hotel, it is need of renovation but I'm told by the staff that this will happen soon. That will make the hotel ideal for anyone looking for a quality and relaxing stay outside of the Makati area.