arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Very good 8.0
Based on 747 reviews

Recent customer comments

Filter by traveler type
Very good

based on 747 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 7.8
  • Location 7.9
  • Room Comfort/Standard 8.4
  • Service 8.4
  • Value for Money 7.8
  • Food/Dining 7.4

Janice L.
March 27, 2016
Consistent service
Free wifi, good service, access
My family have now become regulars everytime we visit Manila.

Alvin G.
March 21, 2016
Great location
Staff service can be improved at the cafe. Unfriendly with a "can't be bother attitude'

Vigneswaran C.
March 19, 2016
Cozy and Comfortable at Jen Manila
Staff Performance, Bed Quality, Lounge View
My stay was excellent, stayed at the Club room for 3 days. The lounge was brilliant, view facing the sunset, perfect for an evening watching the sunset and sea sipping a cup of tea. Location-wise, right opposite the Cultural Centre, there are malls and casinos nearby. The marina is right across the road. Room is of high-quality, good bed quality, shower is good (instant hot water). The usual Jen Hotel amenities are provided. Staff always with a smile and eager to please, especially those at the lounge. Pick a room on the higher floor as it gives you a better view. The gym and pool need to be upgraded - they do look like they have aged. In all - would definitely consider returning.

Jason M.
United States
March 16, 2016
Enjoy The Jen
Staff are all friendly and thoughtful. Everything was enjoyable. Windows by the Bay is beautiful.

servando J.
March 09, 2016
nice room, very good breakfast and wifi
wifi, breakfast,staff
very good. ref acted up and was replaced right away.

Cheng T.
March 09, 2016
Jen third class brand of Shangri-la group ?
i always have expectation for Shangri-la group chain of hotel ! but not with this Jen in manila..the Glory day is over even-thought the location is still viable for Jen ! the room and whole building need to do major refurbish . Roon is very rundown and sound proof is poor especially morning ! furthermore next to the hotel is contraction new building ! can't really have a good sleep for the first 2 night till need to ask for change the rest of my two night to the quit room..but waste my time !! swimming pool is out ! i think is going to be last time check in till they done the refurbishing !!

Anthony N.
United States
March 09, 2016
Good location.. close to the airport, very friendly and helpful staff, clean & the food was very good
Me and my wife was having a great time staying on this hotel, everything was very good, the food, cleanliness of the room and facilities, quite place and you can sleep good. the room amenities was good and close to the airport, the staff are all friendly and helpful. Surely, we will be back again to this hotel.

eric O.
United Kingdom
March 08, 2016
One night stay in Manila
Friendly and helpful staff. Clean and comfortable room. Hassle free check-in and check-out process.

Nelia P.
March 07, 2016
Nice Hotel
It is very near Star City so the kids loved it. The carpet needs to be maintained though as my daughter and I have rhinitis while there.

Margaret C.
March 03, 2016
Room, Staff, Location
We had a nice time, my kids enjoyed the pool 😀