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2015
Very good 8.0
Based on 747 reviews

Recent customer comments

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Very good



based on 747 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 7.8
  • Location 7.9
  • Room Comfort/Standard 8.4
  • Service 8.4
  • Value for Money 7.8
  • Food/Dining 7.4

Alexandra T.
China
January 12, 2016
Professional Shangri-la Group brand biz-hotel
professional services, room with big window and city view, good price
highly recommended for biz traveler, high value for cost, like the spacious room with big window and city view most, plus the good front desk services.

luis S.
United States
January 11, 2016
excellent minus
room view
It was a good stay for a first time in this hotel after changing ownership. The room was very nice setup .The view of the bay was excellent. Even the location is a little tricky the hotel is very nice redone. The lobby is nice and the security very nice Definitely I will stay again. I will give it a good 3 plus star.

Romano C.
Philippines
January 07, 2016
A Nice Stay
Location, Staff, Room
Generally, the stay was nice and pleasant. The staff were all friendly and the place is nice and clean. However, the room service was a little slow. The food took sometime to be delivered and it happen twice. Eventhough my second order was only Hot choco for my daughter and it took a ring back follow up and almost an hour. Overall, my family enjoyed our stay and it was nice and pleasant. thank you

Mandy C.
Philippines
January 06, 2016
New Year's eve
Value for money, fast transactions, politeness of the staff
I would say that our stay was quite satisfactory though there were concerns that were easily rectified by their hotel staff.

Janice F.
Philippines
January 05, 2016
Great Experience
Awesome & Accommodating Staff, Spacious & Comfortable Rooms, Fast Frontdesk Transactions
It was a great experience from check-in to check-out and everything in between. The staff members are awesome, the rooms are clean and spacious, and there's fast internet (which is not so common on most hotels in Manila)! Their selling point really are the staff. Everyone is so accommodating and very willing to make our stay convenient and enjoyable. From the security personnel who checks the bags, the front desk staff, the housekeeping staff, and everyone else, we always are greeted with a smile and an accommodating demeanor.

SARAH P.
Philippines
January 05, 2016
A place we will surely come back
Food is superb! Beddings are comfortable. Ambiance is homie.
Our stay is very pleasant and everybody is very accommodating even their security guards in the parking lots. My dad is so pleased with them, he gave them a huge tip😉 anyway, the breakfast is superb! It's a buffet and if u love english or pinoy breakie this is the perfect place. Location is great, so near Moa and other places in Manila - accessible too. The room is well made and clean. Beddings are soft and comfortable. Aircondition is functioning properly so as the other lighting fixtures are all well kept. I just have 1 comment in the bathroom (it doesnt have a bidet) i think its a standard in hotels now but basically it is clean and all fixtures are newly installed. The staff r very accommodating and always ready to help and ask if you need anything. The pool is terrific too even though it is quite cold but understandably due to the weather. Over-all we are fully satisfied with their care. Thinking of staying there again soon.

chona B.
Philippines
January 05, 2016
Simply Awesome!
Very hospitable and friendly staff, great location and deliz food!
It was great! We really had fun! Nice and friendly staff, quiet, clean and comfortable bedrooms, nice viewrooms and very homey!

Cheng T.
Malaysia
January 05, 2016
old but still keep up the comfort .
nothing much !!
the only good thing is near Airport .the rest for me is just a business hotel around malate. for business is not really convenience if your meeting in Makati or Quezon . but is a old manila town near to the red light district ! with the price they charges i do have plenty 5 star choice ..!

Blesilda O.
Philippines
January 04, 2016
Book the Club Room, it's worth your money
Location, very friendly staff and food
It was everything I expected and more! I will definitely return.

Pureza E.
Philippines
January 02, 2016
Jen
1. LOcation and bay view 2, staff /hotel friendly atmosphere 2. free wifi!!!!
It was a wonderful staycation for me! Since my daughter and husband were on medical duty 24 hours, my grandson was left with me to celebrate New Year so I asked for a bay view so we can wake up to the sunrise and go to bed with the sunset. Unfortunately, the weather did not cooperate and sent its clouds out. But I loved my room.