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2015
Very good 8.0
Based on 743 reviews

Recent customer comments

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Very good



based on 743 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 8.0
  • Location 7.9
  • Room Comfort/Standard 8.4
  • Service 8.4
  • Value for Money 7.8
  • Food/Dining 7.4

9.7 Janice F.
Philippines
January 05, 2016
Great Experience
Awesome & Accommodating Staff, Spacious & Comfortable Rooms, Fast Frontdesk Transactions
It was a great experience from check-in to check-out and everything in between. The staff members are awesome, the rooms are clean and spacious, and there's fast internet (which is not so common on most hotels in Manila)! Their selling point really are the staff. Everyone is so accommodating and very willing to make our stay convenient and enjoyable. From the security personnel who checks the bags, the front desk staff, the housekeeping staff, and everyone else, we always are greeted with a smile and an accommodating demeanor.

9.7 SARAH P.
Philippines
January 05, 2016
A place we will surely come back
Food is superb! Beddings are comfortable. Ambiance is homie.
Our stay is very pleasant and everybody is very accommodating even their security guards in the parking lots. My dad is so pleased with them, he gave them a huge tip😉 anyway, the breakfast is superb! It's a buffet and if u love english or pinoy breakie this is the perfect place. Location is great, so near Moa and other places in Manila - accessible too. The room is well made and clean. Beddings are soft and comfortable. Aircondition is functioning properly so as the other lighting fixtures are all well kept. I just have 1 comment in the bathroom (it doesnt have a bidet) i think its a standard in hotels now but basically it is clean and all fixtures are newly installed. The staff r very accommodating and always ready to help and ask if you need anything. The pool is terrific too even though it is quite cold but understandably due to the weather. Over-all we are fully satisfied with their care. Thinking of staying there again soon.

9 chona B.
Philippines
January 05, 2016
Simply Awesome!
Very hospitable and friendly staff, great location and deliz food!
It was great! We really had fun! Nice and friendly staff, quiet, clean and comfortable bedrooms, nice viewrooms and very homey!

7 Cheng T.
Malaysia
January 05, 2016
old but still keep up the comfort .
nothing much !!
the only good thing is near Airport .the rest for me is just a business hotel around malate. for business is not really convenience if your meeting in Makati or Quezon . but is a old manila town near to the red light district ! with the price they charges i do have plenty 5 star choice ..!

9.3 Blesilda O.
Philippines
January 04, 2016
Book the Club Room, it's worth your money
Location, very friendly staff and food
It was everything I expected and more! I will definitely return.

9.3 Pureza E.
Philippines
January 02, 2016
Jen
1. LOcation and bay view 2, staff /hotel friendly atmosphere 2. free wifi!!!!
It was a wonderful staycation for me! Since my daughter and husband were on medical duty 24 hours, my grandson was left with me to celebrate New Year so I asked for a bay view so we can wake up to the sunrise and go to bed with the sunset. Unfortunately, the weather did not cooperate and sent its clouds out. But I loved my room.

9.3 Jaimee H.
Philippines
December 30, 2015
Good job Jen!
The breakfast was worth waking up for! The room and amenities were great and the staff well trained. Could have been better if, They kept the food stocked in the Club Lounge.
My staycation was great! The Wi-Fi on the 19th floor needs to have a stronger signal and the shower floods the floor. A bit more customer service training and there you have it! Nonetheless, I look forward to staying there again :) Thanks Jen!

9.7 Leng C.
Singapore
December 30, 2015
Almost perfect
Value for moeny, clean and free upgrade
I arrive in the morning 5a.m and the staff is understanding and straight away give me free extention for 2pm check out.

10 Sally P.
United States
December 23, 2015
Superb hotel!
Physical facility, amazing staff, efficient management
We loved being there, everything was looked after, staff was remarkably accommodating and helpful. One of the nicest hotels we have stayed in recently.

10 Jesse P.
Guam
December 22, 2015
A Must Stay Hotel
Services, Accommodations, Staffs
From the time my wife and I checked in to the time we checked out, all or more of our expectations were accommodated. We rated the Value for Money from 1 to 10 a 10. The hotel is very well secured, great securities. Its a must stay hotel when in Manila. The cleanliness of the hotel and the cleanliness of the smell gives you that comfort feeling and relaxation. You get that feeling of just staying in the hotel and not having to go anywhere else.