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Very good 7.9
Based on 992 reviews

Recent customer comments

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Very good



based on 992 reviews
  • Hotel Condition/Cleanliness 8.2
  • Facilities 8.0
  • Location 8.2
  • Room Comfort/Standard 8.0
  • Service 7.9
  • Value for Money 8.3
  • Food/Dining 7.0

Natalie F.
Australia
January 15, 2016
EXCEPTIONAL HOTEL IN GREAT LOCATION
LOCATION, POOL, ROOMS,
Cannot recommend this hotel enough. Absolutely loved our stay, 3 nights and wished it was more! All rooms overlook the pool. We had a deluxe room and on our next visit will book the pool access rooms. The pool is huge, clean with a great swim up pool bar THB99 per cocktail and they were delicious. Lounge chairs were great and comfortable. Our room was very large with a huge free standing bath, separate toilet and separate large shower. King size bed which was extremely comfortable. Large balcony with 2 lounge chairs and foot stools. Furnishings were fantastic. Aircon was nice and icy cold and quiet. At night, we could not hear a thing and slept like babies! The hotel is a mere 5 min walk to beach with great restaurants at your doostep. The buffet breakfast was absolutely superb! The hotel staff were excellent with "Golf", the restaurant Manager making sure everyone was enjoying their stay. Nothing was too much trouble for Golf, he was fantastic! I rate this hotel 10/10 and will definitely be back for another holiday in the not too distant future.

Henrik S.
Norway
January 11, 2016
They have to fix their booking system
Nice pool. A big and good room. Quiet atmosphere.
They need to fix their booking system! Six months ago we booked a deluxe room with pool access (for 13 nights), but the hotel was overbooked when we arrived, and we had to stay in another Chanalai hotel for two nights. According to other reviews, we are NOT the first guests (with a room with pool access) that have experienced this. As a compensation we got paid back the two nights difference between the ordinary room and the pool access room (which we had paid in advance). They have unstable wifi. We were told it was a problem especially in the peak season, and that they are going to improve the wifi system. It is a nice hotel, and not far from the beach. We enjoid our stay (when we got our room).

Siau A.
Singapore
December 30, 2015
Hotel that not welcome children
When i made booking at agoda, it did not state that no children allowed. I even put in additional comment to request additional bed for my child. I booked in sep and travel in dec, during these month no staff contacted us to ask us to cancel/change our booking. When i arrived, 1st word from staff was that my child is not welcome. Have to transfer to another hotel which was cheaper and did not refund the difference. But the staff was helpful and nice. I suspect they did not prepare our room at all. Very disappointed.

Matthew W.
United Kingdom
December 01, 2015
Good - but room for improvement
Staff, Location and Room Size
I had a lovely stay, with a couple of frustrations. The safe got locked closed and I had to get it manually unlocked. I also made a list at the beginning of my 6 night stay there with room problems, including, most importantly, a problem with the loo flush. None of those were fixed at all. It was mostly a positive stay, minimal hot water, but for a hot country, this was forgivable.

Patrick R.
Australia
December 01, 2015
Room layout not good ,, expensive for the room ,,
Location ,, friendly staff,
Hotel is overrated and price is too high for the value

AYUSH M.
Singapore
November 16, 2015
Best hotel
Pool, breakfast and location
The stay was fantastic. The location is great. Staff are warm and friendly. Rooms are big, clean and tidy. Would recommend for stay!

Deon N.
South Africa
October 23, 2015
Nice stay. Not 5 star but good hotel
Pool access room, pool and staff
It was a very nice stay basic entry 4 star hotel. Good pool with nice pool access room. will stay again but if you want more there is more available at other hotels.

Woon H.
Singapore
September 23, 2015
Overall is good .
food , service and clean.
so far everything is okay.

Tan L.
Singapore
September 09, 2015
1 night stay
private, service, friendly
Will be back

Roshan W.
Sri Lanka
September 02, 2015
Honeymoon location....Delicious Banana Pan Cakes
Location Foods Service
Its a nice location and peaceful city village area.... Nice beach and delicious Thai foods at the night life. We tried Banana Pan Cakes and enjoyed lot which is delicious.