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TRYP by Wyndham New York Times Square Hotel

234 West 48th Street, Times Square, New York (NY), United States 10036 (Show on map)

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Formerly : Best Western Plus President Hotel at Times Square
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Area: Times Square Number of Rooms: 334
Free Wi-Fi

Recent customer reviews

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Pleasant

6.8

based on
432 reviews

Value for Money
6.2
Location
9.1
Staff Performance
6.4
Hotel Condition/Cleanliness
6.5
Room Comfort/Standard
6.4
Food/Dining
6.0
All reviews (432)
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Andy M. Solo travelers United States of America, April 25, 2015
Great location and a little bit more or less

Location, location and location
6.7
This is a newly remodeled/converted hotel so it is going through some starting/growing pain. Great location and friendly staff. While it is expected most hotel rooms in NYC to be small, the bathroom is so small that it is almost not practical. Taking a shower will get the whole bathroom floor full of water since there is only half of the shower door. The window is with semi-darkening blind so it very bright in the morning.
Chee C. Couples Australia, February 18, 2015
not terrible, could use an upgrade

location
6
Great location pity about the hotel itself. Why anyone would acquire a flagship property in times square without reinvesting in the building itself is ridiculous. Best Western could really afford to update the property more frequently. Get rid of the gimmicks and weird lighting and provide 21st century guest amenities. At this price point no one is asking for super lux accommodation but clean, comfortable, affordable guest amenities (like working elevators, drainage, hvac and clean carpets and bedding) can surely be provided without breaking the bank?
William T. Couples United Kingdom, November 20, 2014
Could of been a lot better

Location, location, location
5.3
The stay itself was really good e.g. Somewhere to leave our belongings, sleep and be very central. The hotel may have been a lot nicer when it first opening, but is starting to look a bit distressed and worn. Our room on the 3rd floor was a deluxe, but was still very cramped for 2 people and luggage. The bathroom had a bit of a damp smell, and couple have been done with having the shower curtain changed. The shower was pretty poor, resulting in more than a few cold/luke warm showers
Sol S. Couples Canada, November 14, 2014
Content busy NYC

Breakfast, location, room
8
Very pleasant, quiet, good location, poor wi-fi reception, some heat/AC issues
Juwariyah J. Solo travelers Indonesia, November 14, 2014
Nice Hotel

Central, clean, friendly staff.
8
Agnes P. Families with older children Philippines, October 26, 2014
Ok hotel, terrible staff

The hotel was strategically located in the middle of everything. Times Square is a short walk and all the theatres are within a 15-20 minute walking distance.
4.7
We arrived in late evening (around 10pm) and the front office male staff was very accommodating and pleasant but its a totally different story during day time when the front office is manned by who will not give you the time of the day! Ask a simple question and you will get a look that says "why are you wasting my time?" and hurried reply. Having worked in a hotel before, this is certainly not acceptable behaviour for hotel front liners. We are paying customers and we deserve respect. The rooms are also not cleaned very well. We had to transfer to a different room on our third night because we had to extend and the room we were transferred to still had the used soap and shampoo bottles from the previous occupants! We are also unsure of the linens were even changed. The sheets were not properly tucked in to the bed and the pillow cases were not clean smelling. Will definitely not stay here again.
Eleanor M. Couples Australia, September 29, 2014
Clean, comfy and location is perfect!

Location location location
9.3
Hotel was great! The location couldn't get any better! Literally walk out the door and 30 seconds later you're in the heart of times square! The bed was super comfy! And there were loads of channels on TV when you came back to relax after a long day of sight seeing!.....the only bad thing was the noisy people in the halls at like midnight but that's not the hotels fault. They can't help that some people are rude and inconsiderate.
Constance C. Couples United States of America, September 21, 2014
Ok

Location
7.3
AC, Tv didn't work at all. The shower handle in tube didn't wrk unable to ajust water tempture.
Jared S. Business travelers United States of America, September 18, 2014
This would be a great place for a hotel,

Location, Free Internet, I can't think of another one
4.7
It's is not the best western kind of place. The bathroom is dinky, The tub does not drain, the air conditioner is plus or minus 5 degrees so if you set it for 75 when it comes on it will go to 70, then not come back on until it gets to 80. The rates are all over the board. The front desk staff would rather you left the building that help you out. Not my idea of a $300 a night hotel.
Belinda K. Couples Australia, September 4, 2014
Reasonable

Wifi worked well
7
Bathroom was tiny and we had plumbing issues with the toilet and shower during our stay. It was fixed immediately however which was important

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Customer Reviews - TRYP by Wyndham New York Times Square Hotel, New York (NY)

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