arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Recent customer comments

Filter by traveler type
Very good



based on 92 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 7.2
  • Location 7.8
  • Room Comfort/Standard 7.9
  • Service 8.3
  • Value for Money 7.7
  • Food/Dining 8.4

2.7 Gaeun K.
South Korea
February 16, 2015
Small ryokan, relatively okay hot bath,
Nothing
NC

10 YuTing Z.
China
December 10, 2014
Tsuki no Koigokoro
food, environment and service

9.7 seunghyun L.
South Korea
December 01, 2014
There was very lovely and privated palace.
1. Very good onsen(hot spring) 2. Very nice green tea 3. Very good place.
I like that all of thing even though so far away and hard to go there. Good condition private 24hour onsen hot spring. And pretty shape dinner and breakfast also green tea. Very enough towel and convinien products.... I love it!

9 Kean C.
Malaysia
August 31, 2014
Hakone onsen hotel.
Free onsen.Nice dinner.Nice & helpful staff
Nice dinner.must try! With free onsen and massage chair. helpful staff to arrange our room.

7.7 Wai N.
Hong Kong
June 21, 2014
Traditional Japanese style
Good taste in breakfast and dinner

3.7 Mark B.
United States
May 26, 2014
Boarding house with baths
Formerly called Tomogiku, and all local signage in this name. Nothing to recommend. Service was poor and rude. Food just mediocre. 2 Ofuro mostly in use, so not available. The best part was leaving.
No reason to stay here. Many better onsen to try.

8 Candy K.
Canada
May 15, 2014
Traditional Japanese Hot Spring / Friendly Staff
Friendly Staff/ Affordable/ Clean

5 Ivy K.
Singapore
April 30, 2014
Okay to do
Food onsen toilet
Staffs aren't helpful at all!!

5 johannes B.
South Africa
April 24, 2014
lost in japan
experience lifestyle and food
We arrive there with a lot of Euros and credit cards. However we thought that we can exchange money there somewhere to take the train or bus back to the main station. Big surprise. There is no ATM or bank or any hotel where you can exchange Euros for Yen or withdraw money to pay for a bus or taxi or to buy anything near the hotel. Huge disappointment. We were lucky when a porter at a hotel 2,5 km away, exchange Euros for Yen and we could take the train back to the Japanese Railway line. We had to walk the 2,5 km uphill. Do check that you arrive between 3:00 and 8:00 or a note will inform you to phone a number. Make sure that you know the international dialling code for Japan too.

7.3 SONG K.
Singapore
April 21, 2014
Ryokan Experience
Helpful, Dinner was good, Friendly
staffs were helpful and friendly. Dinner and Breakfast considerably good. Overall, good experience stay in Ryokan and their hot bath was was great...they have private, public bath in different Ryokan just minutes Within the vicinity. Though 2 of our group members was bitten by some insects,we enjoyed our stay.