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Tumon Bay Capital Hotel

1448 Pale San Vitores Road Tumon, Tumon Bay, Guam 96913

Recent customer reviews

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Good

6.2

based on
352 reviews

174 reviews in English

Value for Money
7.2
Location
7.8
Staff Performance
6.0
Hotel Condition/Cleanliness
5.4
Room Comfort/Standard
6.2
Food/Dining
4.4
All reviews (352)
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Brad C. Business travelers United States of America, October 4, 2014
Just Fine

View, Location, cold a/c
6
The first thing you notice upon arrival at this property is that there is no bell captain. They have a trolly you can borrow & lug your belongings upstairs yourself. The staff is friendly enough, & will respond to your concerns. When you get to the room, the nice ocean view will be the next thing you notice. Then you will notice the transparently thin bed sheets. Man, I hate those. Then I noticed they had liquid bath soap. I like that a lot. Bar soap is unsanitary, untidy & wasteful. The split-type a/c worked very well & was whisper quiet. The fridge was cold & had a glass door, which I liked. The flat screen tv was clear & had an adequate assortment of channels. The bed was comfy, minus the thin sheets. The swimming pool was enjoyable, & up to 8ft. deep which is unusual. The whole place needs a general upgrade, but for a one week stay, I found it just fine.
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Shiela S. Solo travelers Philippines, September 22, 2014
not recommended

none
2
Hotel too old, bed not comfortable...not recommended
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Cyndi S. Business travelers United States of America, September 5, 2014
Great location, friendly staff

location, good internet, helpful staff
7
Was a good value. No restaurant. Staff was very responsive when expected internet went out, answering questions, getting a cab. Walking distance to downtown.
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Yuichi Y. Couples Marshall Islands, September 3, 2014
Should I not expecting as guest?

location, room size, cost
6.3
they were charging to use iron, with security deposit, can not leave in room charge. room bath tub has clogged with so any hair, not mine. hotel need to clean more careful since very very old building. and balcony, door was unlocked, hope no one can come but not feel secured.
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Yuichi Y. Couples Marshall Islands, August 29, 2014
nothing bad for this cost

Price, big enough room and nearby shopping area
7
Very friendly staff when check in & out.
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Hiroshi A. Solo travelers United States of America, August 25, 2014
Budget price good location

Price location availability
6
Hotel itself is rather old, dark, hasn't spent money on renovation in a long time. But air con worked, good location, reasonably clean. Not for anyone dreaming of holiday resort but if you are looking for some place to stay it's ok.
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Wong K. Families with older children China, August 7, 2014
Average Hotel

Low Price, location quite good near city centre, seaview room
6
Everything is talking about money. (1) I have a child with 10 years old need add US20 per night. I never have this experience when travel around the world. (2) No biling water pot in room, need US$5 to rent it. (3) No extra blanket provided if u feel cold in room......... However, location quite near city center and easy to buy things and reach different restaurants; room with balcony can enjoy seaview; low price when compared with other hotels.
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Jooeun C. Solo travelers South Korea, June 12, 2014
Very close to the city (shopping center)

Cheap, accessibility
5.7
It's reasonable price to stay with friends. But they need to setup the sound insulation.
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Irene F. Families with young children China, May 2, 2014
nice hotel

nice location, size of the room, swimming pool
8
The hotel is right behide the DFS, up hill, about 5 mintutes walk. The hotel is a little old, but still nice. There is no cafeteria in the hotel. The pool is nice and clean.
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Waqas B. Business travelers United States of America, April 28, 2014
terrible hotel, dont waste your money here.

nothing good
2.7
In my 30 yrs this was worst hotel ever , No water, dirty bed sheets,they dont change toothpaste ,drainage system very bad, 40 yrs old AC, Just terrible
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