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About Turtle Beach Resort

Description

An award-winning Gold Coast resort, Turtle Beach Resort is the ideal place to have your next family vacation. Situated in a three-story walk up complex, there is a range of apartments, all with Wi-Fi. The resort is located just 300 meters from the beach and offers shuttle services to and from Gold Coast Airport. Guests can get into the action and swim in one of the lagoon or lap pools, play a game of tennis or round of mini golf, run around on the playgrounds, slip down the water slide, sweat it out in the gym, or challenge each other in the arcades game room. Parents can relax by the pool and send the kids to the on-site cinema theatrette, or book them into the specially designed Club Turtle kid’s club for children aged four to twelve inclusive. These programs are packed with lots of fun activities to complement the facilities and keep the kids entertained. For a different dining experience, try out Woodfire Pizzeria and Bar or shop for groceries at Fresh convenience store and have a cook-off at one of nine BBQ areas. All things considered, Turtle Beach Resort is perfect for a fun family getaway.
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Features

Hotel Facilities

  • airport transfer
  • ATM/cash machine on site
  • babysitting
  • BBQ facilities
  • car hire
  • concierge
  • family room
  • laundry service
  • luggage storage
  • restaurant
  • safety deposit boxes
  • shared lounge/TV area
  • shops
  • shuttle service
  • tours
  • vending machine

Sports and Recreation

  • children's playground
  • fitness center
  • games room
  • garden
  • kids club
  • massage
  • outdoor pool
  • pool (kids)
  • sauna
  • spa
  • tennis courts

Internet

  • free Wi-Fi in all rooms
  • Wi-Fi in public areas

Parking

  • car park

Languages Spoken

  • English
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Policies

Mid November - Mid December Conditions:
- For minors under 18 years of age travelling without parents, a letter will be required from their parents accepting responsibility for any damages.
- Bookings will not be accepted where all guests are under 18 years of age.
- A credit card imprint will be required on check in for all bookings.
- All guests must sign a copy of the house rules on check-in.
- Photo identification will be required on check-in. Should this not be corresponding to the reservation names, clients will be refused accommodation.

Child and extra bed policy
Infant 0-2 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 3-12 year(s) Must use an extra bed
  • Guests over 12 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Check-In From: 2:00 PM
Check-Out Until: 10:00 AM
Distance from City Center: 5 km
Distance to Airport: 30 km
Non-Smoking Rooms / Floors: Yes
Number of Floors: 3
Number of Restaurants: 2
Number of Rooms : 348
Year Hotel Built: 2001
Year Hotel Last Renovated: 2010
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Important notice

The Splash Zone Water Park will be closed from May 9, 2016 to May 10, 2016.
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Verified traveler reviews

Filter by traveler type
All reviews (107)

Couples (7)

Solo travelers (2)

Families with young children (78)

Families with older children (15)

Groups (5)

Excellent
8.1
Hotel Condition/Cleanliness
8.0
Facilities
9.0
Location
8.2
Room Comfort/Standard
7.9
Staff Performance
8.4
Value for Money
8.3
Food/Dining
7.7

8.8 Ben J.
Australia
April 15, 2016
G
G

8 Andrea S.
Australia
March 02, 2016
Had a great time very relaxing
The gardens the pools and the slash zone
Very relaxing night and easy for the little ones just the rooms could be a little cleaner and a little outdated

10 Marilyn C.
Australia
February 28, 2016
A1
Absolutely brilliant we will stay there again

10 Jacqueline A.
Australia
February 15, 2016
fabulous
Will be our family holiday for many years to come. Xx

8.7 Jane S.
Australia
January 26, 2016
Family holiday
The rooms were a fantastic size with good kitchen and laundry facilities. The water slides/splash zone were fantastic. The undercover parking at the bottom of your stairwell was very convenient and sa
We had a fantastic holiday! The kids club staff really engaged the children and had loads of activities for them to do. The splash zone was a huge hit with our girls and the view from our room straight across to the water slides made their day! We would highly recommend this resort to all our friends.

6.8 Carmel F.
Australia
February 03, 2016
Pool and room cleanliness and apparent non-smoking
Pool cleanliness: This was our second visit to Turtle Beach Resort because our children had such a good time the first time. Unfortunately they became sick with flu-like symptoms again, the same as last time. Definitely think the pools should be kept cleaner and more hygienically. Think it has a lot to do with the children getting sick both times. Room cleanliness: Unfortunately found two of the pillows in the cupboard stained with 'we're not sure what'. Had to have them replaced. Lounge had some stains. Apparent non-smoking policy: There are people smoking everywhere you turn, on the balconies facing the resort, children walking past, I'm not happy that my children would be subjected to cigarette smoke, let alone the notion that smoking is socially acceptable around children. Can't believe the policy that states "non-smoking resort", but if you do smoke, can you smoke on the balconies facing outside the resort. What sort of non-smoking policy is this? Both times there, we have not been in accommodation that had a balcony facing "outside" the resort and we were surrounded by smoke wafting around us, quite unpleasant and nothing we could do!? Why cater for smokers AT ALL in a family focused resort, full of waterslides, kids club and kids mini cinema, it's all about kids. There shouldn't be any smoking allowed near our children. The majority of the population these days DO NOT SMOKE, so why should this resort cater for any smoking what so ever for the minority. Outrageous!

7.7 Sherri H.
Australia
December 24, 2015
Family Holiday
Kids Swimming area
Our stay was fine,our grandchildren enjoyed the pool area and it saved us going to wet and wild. The pool area could have had some type of cover / shaded area and the spa pool was way too hot.

6.7 Calvin S.
New Zealand
December 23, 2015
Our family holiday to Gold Coast
location, location, location
Enjoyable but let down by very poor wi-fi Internet connection

8 mark S.
Australia
December 13, 2015
Thanks
Location. Kid friendly. Relaxed
Great

8.7 Yang L.
Singapore
December 16, 2015
Value for money!!!
The water playground, the kids club and the convenience stores and eateries nearby
Although they do not provide any house keeping service throughout my 4 days of stay, there are washing machine and dryer available in my apartment. They also provided me with 2 packs of laundry powder and 2 packs of automatic dish washing machine powder for my family is use. On top of that, there are many eateries within walking distance from the resort. For those of you who prefer not to rent a car, you can also choose their resort transfer to go to the various attractions at a reasonable cost. I will definitely choose turtle beach resort again the next time I visit Gold Coast.

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