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Very good 8.0
Based on 872 reviews

Recent customer comments

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Very good

based on 872 reviews
  • Cleanliness 8.7
  • Facilities 7.4
  • Location 7.7
  • Room Comfort/Standard 9.0
  • Service 8.0
  • Value for money 8.1
  • Food/Dining 6.2
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Julini J. from Indonesia
Families with young children
Stayed 7 nights in July 2016
Second visit was bad! Will not come back to this hotel!
This is our second time staying at twenty one whitfield, our first time stay here was one year ago. First we thought is nice to stay here again, even though the location is far from MTR station, but the their treat us nicely, property was clean with kitchen amenities and their friendly staff was good. As we go with one little children, the washing machine provided with washing detergent is really helped us, and the price was also ok.... This year... we found it bad to stay here, they increased the price, all the staffs are new and not friendly (not all but most of them are not friendly), no more free washing detergent, only free usage of washing machine, I have to walk back to the supermarket near the MTR station just to buy a 10$ washing detergent, considering that I visit this hotel with my son, it is really inconvenient... The staff told me that washing detergent is for guests who stays long (1 or 2 months), washing detergent is really cheap, its weird to give the limit for providing just a washing detergent.. With this price, we can find the better one with better location... their quality dropping really bad, with the just so-so location,this price is expensive! No more back to this hotel....
Reviewed July 18, 2016

KAN L. from Macau
Families with young children
Stayed one night in May 2016
Not very friendly service.
I used to like this hotel much with spacious room and its cleaniness. However, lately I found the room is less clean than before, plus the service is poor. My husband was not able to show up and we requested on phone in advance to check in with my own name. We provided all necessary details for identifcation verification. The staff promised to call back, but it ended up no follow up call neither further solution. The only solution we got from the staff is cancellation the room. It's really a very unpleasant experience, and WE ARE NO LONGER COMING BACK! Need better improvement.
Reviewed July 18, 2016

Tsang Y. from Hong Kong
Stayed one night in July 2016
Nice view but staff not friendly
No smile with the staff
Reviewed July 15, 2016

Vicky L. from Hong Kong
Stayed one night in July 2016
Cozy, neat hotel with fabulous view
I like the 270 degree view and can overlook Victoria harbour, a home feeling.
Reviewed July 14, 2016

yang C. from China
Stayed one night in July 2016
Nice can cooking
Hall is small, very nice service and very clean room. Big on this area. Very good value.
Reviewed July 13, 2016

Yentoro H. from Indonesia
Families with young children
Stayed 6 nights in June 2016
Nice, good location and worth value for staying in hongkong
Near mrt, bus stop, restaurant and fresh market..
Reviewed July 04, 2016

masao O. from Japan
Business travelers
Stayed 3 nights in June 2016
Reviewed July 01, 2016

Tsang Y. from Hong Kong
Stayed one night in June 2016
Best view nice location
Best view nice location
Reviewed June 28, 2016

Celine Y. from Philippines
Stayed 2 nights in June 2016
Nice room with view
We initially booked a deluxe one but they offered to upgrade us. The room was very nice with a spectacular view. The size of the room wasn't so bad, the cleanliness and the contents of the room made up for it. It was a pleasant stay, they also agreed to have us checked out at a later time (1PM). Overall, the hotel itself it's nice but the location is just so-so.
Reviewed June 20, 2016

Jeffrey U. from Indonesia
Families with older children
Stayed 2 nights in June 2016
Great experience
We had great experience at this hotel. The view is quite good, although its not really a full harbour view. Great for family, couple or even group because of its semi apartment concept. U can cook here, even they provide a microwave. Not a great location because you have to walk 8-10 minutes to the mtr station. But definitely will come back. :)
Reviewed June 18, 2016