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Twinpalms Phuket Hotel

106/46 Moo 3, Surin Beach Road, Cherng talay, Surin, Phuket, Thailand (Show on map)

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Area: Surin Number of Rooms: 97
Free Wi-Fi

Recent customer reviews

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Fantastic

8.8

from 347 reviews

Value for Money
8.6
Location
8.5
Staff Performance
9.1
Hotel Condition/Cleanliness
9.3
Room Comfort/Standard
9.2
Food/Dining
8.5
All reviews (347)
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Michael Q. Couples Australia, April 11, 2012
Nice hotel with friendly staff

Pool is nice, rooms are spacious and beach club is very good
8.7
hotel is very nice with some nice restaurants nearby. beach club is not far away and staff are friendly. one draw back is that the pool is open 24 hours so groups returning in the middle of the night can go swimming and woke us up one night. if you are booking this hotel as it's designed for adults (our reading of that was no kids) then i'd suggest to keep looking as it had the most children of the 3 places we stayed on our trip.
Hotel Feature Tip: Beach club buffet while expensive is very good and worth checking out.
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Andrea F. Groups Italy, April 10, 2012
Beautiful hotel, great service 5*!

Swimming pool
9.7
Just to say The Twinpalms Phuket was the most beautiful place among the 5 hotels that we stayed during our holiday in Thailand. Beautiful place, beautiful pool, excellent professional and very friendly staff. You can even spend time only at the pool without going to the beach. The room is amazing and the service is excellent with those little things like: small pieces of chocolate everyday, fresh fruit.... We are very happy! We will come back next time if we go to Phuket again!
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Thomas S. Couples Australia, April 8, 2012
Great everything

Pool
9
The pool was great, and we had a number of friends staying in other hotels in the area come and use ours during the day. It is definitely the best unless you hire a personal villa. The location is great, a short walk (~200m) from the beach and all the bars/restaurants there as well. The rooms were pretty standard.
Hotel Feature Tip: If you can get a room on the ground floor you will have direct access to a pool from your balcony, whereas on the 1st floor you will only have a balcony.
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Candice R. Families with older children France, April 5, 2012
Very relaxing stay in a beautiful hotel

Great buffet breakfast and nice pool
8.7
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Joachim O. Couples Singapore, March 26, 2012
Great Hotel, Great Service

Staff were extremely polite and professional. Spoken English was terrific.
9.3
Totally enjoyed ourselves here, and the staff were very friendly and yet professional. Would definitely love to come back here again. The daily fruit platters were very welcomed after a day out in the sun.
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Sheree J. Couples Australia, March 25, 2012
Divine hotel, staff and food

Design, room, food
10
loved, loved, loved this hotel. the superb location, the sweet & gracious staff… amazing food and catch beach club... was the best ever! when the website pictures match the service and experience… it truly satisfies!
Hotel Feature Tip: catch beach club is great! the location, service, music and food are fantastic!
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Jennifer Y. Couples Australia, March 18, 2012
Great hotel with all the modern comforts of home

Great location, comfortable and spacious rooms
8.3
we had a very nice stay at twin palms - the rooms were awesome! big and spacious, comfortable, clean, and the bathroom was massive (twin vanities was a bonus). we stayed in a grand deluxe room, which gave us a bit more privacy with the balcony doors, and would highly recommend this room. the hotel also has a library which is great if you are bored and want to stay in your hotel room (you can rent dvds and books). the hotel is located is a couple of minutes walk from the beach with it's own beach club - we spent quite a bit of time using this facility! one con is that although the staff is up to a satisfactory standard, sometimes they were not all that friendly and knowledgable (depending on which staff and perhaps time of day).
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Jessica P. Solo travelers Australia, March 18, 2012
Posh and sterile hotel

layout and pools
6.3
beautiful resort that unfortunatly is lacking a bit of soul. we had a problem the first night with a moth invasion and staff attended quickly and we moved rooms (upgraded) which was great. the area is lined with resorts and the surrounding area is three to four times more expensive for food and gifts as a result. staff are visably not interested in their work or service and lack basic language skills.
Hotel Feature Tip: be careful of the balcony doors. they turn off the aircon if left opened and ours when closed would need shaking to register the aircon went back on. we spent a night in the heat before realising it was only the fan on!!!
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Amanda M. Couples United Kingdom, March 16, 2012
Lovely hotel and great location

Good service
10
we stayed at the twinpalms when it first opened (approximately 12 years ago?), it was great then as it is now. in some areas of the hotel, it could do with a paint touch up, but overall was very clean, comfortable and quiet. on arrival we were shown to our room, but the air-conditioning was not operating correctly. we were immediately upgraded to another room without any fuss. the rooms are large and very comfortable. the service is good, as is the food. very good variety for breakfast. although the hotel was fully booked, it was still very quiet. the catch beach club was a lot busier but it a great place to be with music and entertainment, plus dinner on the beach if you wish. overall would most definitely return again and would recommend this hotel to couples.
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Andy A. Families with young children New Zealand, March 11, 2012
Fabulous hotel. Beautiful pool and grounds

Layout, rooms, pool, breakfast, Catch Club Beach area
9.3
we were upgraded to palm suite which is huge (one child in single bed and a porta cot in a separate living area with dividing wall, but no door. massive balcony facing part of the pool. the hotel is probably 200m from the beach, with a walk across a grassy playing field (called an old royal golf course!). the hotel has low key but massive bar / restaurant area (call the catch) next to surin beach under the pine trees. all along surin beach there is a cobbled access lane/road with different open air and closed air thai restaurants, which then have their area of sun beds for rent. the ones for hotel and day paying catch guests ( thb/person) are more spread out. you are provided towels etc. food and drink is cheaper in the places next door - we used both, as appreciated the catch facilities and space. the catch also attracts a range of people for lunches and also dinner and bar (nightlife)!. have seen the sea crystal clear in feb and no waves, small waves in march but 2 yr old and 5 yr old handled and a roaring sea (aug/sept rainy season and surfers) that only strong adult swimmer would swim in. lot's of beach massage places and also on the road that hotel is on back from beach. there are also a reasonable range of restaurants from pub/sport bar, wood fired pizza to thai. there appear to be a few resident expats also living in the area. hotel is 30 mins from airport. taxi without booking about thb from airport (camry or similar). hotel charges thb! from surin beach to airport thb for car, thb for toyota forunner. hotel was good also at catering for allergies. eg checking which bread had no eggs and nuts would definitly go back.
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Customer Reviews - Twinpalms Phuket Hotel, Phuket

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