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Twinpalms Phuket Hotel

106/46 Moo 3, Surin Beach Road, Cherng talay, Surin, Phuket, Thailand

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Excellent

8.9

based on
355 reviews

260 reviews in English

Value for Money
8.6
Location
8.4
Staff Performance
9.1
Hotel Condition/Cleanliness
9.3
Room Comfort/Standard
9.2
Food/Dining
8.5
All reviews (355)
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Candice R. Families with older children France, April 5, 2012
Very relaxing stay in a beautiful hotel

Great buffet breakfast and nice pool
8.7
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Joachim O. Couples Singapore, March 26, 2012
Great Hotel, Great Service

Staff were extremely polite and professional. Spoken English was terrific.
9.3
Totally enjoyed ourselves here, and the staff were very friendly and yet professional. Would definitely love to come back here again. The daily fruit platters were very welcomed after a day out in the sun.
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Sheree J. Couples Australia, March 25, 2012
Divine hotel, staff and food

Design, room, food
10
loved, loved, loved this hotel. the superb location, the sweet & gracious staff… amazing food and catch beach club... was the best ever! when the website pictures match the service and experience… it truly satisfies!
Hotel Feature Tip: catch beach club is great! the location, service, music and food are fantastic!
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Jennifer Y. Couples Australia, March 18, 2012
Great hotel with all the modern comforts of home

Great location, comfortable and spacious rooms
8.3
we had a very nice stay at twin palms - the rooms were awesome! big and spacious, comfortable, clean, and the bathroom was massive (twin vanities was a bonus). we stayed in a grand deluxe room, which gave us a bit more privacy with the balcony doors, and would highly recommend this room. the hotel also has a library which is great if you are bored and want to stay in your hotel room (you can rent dvds and books). the hotel is located is a couple of minutes walk from the beach with it's own beach club - we spent quite a bit of time using this facility! one con is that although the staff is up to a satisfactory standard, sometimes they were not all that friendly and knowledgable (depending on which staff and perhaps time of day).
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Jessica P. Solo travelers Australia, March 18, 2012
Posh and sterile hotel

layout and pools
6.3
beautiful resort that unfortunatly is lacking a bit of soul. we had a problem the first night with a moth invasion and staff attended quickly and we moved rooms (upgraded) which was great. the area is lined with resorts and the surrounding area is three to four times more expensive for food and gifts as a result. staff are visably not interested in their work or service and lack basic language skills.
Hotel Feature Tip: be careful of the balcony doors. they turn off the aircon if left opened and ours when closed would need shaking to register the aircon went back on. we spent a night in the heat before realising it was only the fan on!!!
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Amanda M. Couples United Kingdom, March 16, 2012
Lovely hotel and great location

Good service
10
we stayed at the twinpalms when it first opened (approximately 12 years ago?), it was great then as it is now. in some areas of the hotel, it could do with a paint touch up, but overall was very clean, comfortable and quiet. on arrival we were shown to our room, but the air-conditioning was not operating correctly. we were immediately upgraded to another room without any fuss. the rooms are large and very comfortable. the service is good, as is the food. very good variety for breakfast. although the hotel was fully booked, it was still very quiet. the catch beach club was a lot busier but it a great place to be with music and entertainment, plus dinner on the beach if you wish. overall would most definitely return again and would recommend this hotel to couples.
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Andy A. Families with young children New Zealand, March 11, 2012
Fabulous hotel. Beautiful pool and grounds

Layout, rooms, pool, breakfast, Catch Club Beach area
9.3
we were upgraded to palm suite which is huge (one child in single bed and a porta cot in a separate living area with dividing wall, but no door. massive balcony facing part of the pool. the hotel is probably 200m from the beach, with a walk across a grassy playing field (called an old royal golf course!). the hotel has low key but massive bar / restaurant area (call the catch) next to surin beach under the pine trees. all along surin beach there is a cobbled access lane/road with different open air and closed air thai restaurants, which then have their area of sun beds for rent. the ones for hotel and day paying catch guests ( thb/person) are more spread out. you are provided towels etc. food and drink is cheaper in the places next door - we used both, as appreciated the catch facilities and space. the catch also attracts a range of people for lunches and also dinner and bar (nightlife)!. have seen the sea crystal clear in feb and no waves, small waves in march but 2 yr old and 5 yr old handled and a roaring sea (aug/sept rainy season and surfers) that only strong adult swimmer would swim in. lot's of beach massage places and also on the road that hotel is on back from beach. there are also a reasonable range of restaurants from pub/sport bar, wood fired pizza to thai. there appear to be a few resident expats also living in the area. hotel is 30 mins from airport. taxi without booking about thb from airport (camry or similar). hotel charges thb! from surin beach to airport thb for car, thb for toyota forunner. hotel was good also at catering for allergies. eg checking which bread had no eggs and nuts would definitly go back.
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Andrew T. Couples United Kingdom, March 8, 2012
Fantastic boutique hotel

Great pool and the rooms are very well appointed. We enjoyed the food and service.
10
we would highly recommend this hotel for anyone looking to get away and relax. Surin beach is one of the better beaches in Phuket with fewer tourists and the sea is great fort swimming.
Nightlife Tip: Catch beach bar (part of Twin Palms) is a great place to have drinks at sunset and the food is very good.
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Sophie A. Couples Sweden, March 5, 2012
Fantastic!

Elegant, smart, superb staff
10
Beautiful penthouse with private pool, could not have been better! Our host Emma was most gracious. Very good breakfast, full service on the best with nice lunch. Dinner at Catch as well as a superb btunch at Spoons was remarkable! I loved the place and will go back next year-if not only to swim in the beautiful pool.
Restaurant Tip: Use the hotel facilities, the very best.
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Changsoo H. Couples South Korea, March 4, 2012
Modern, luxurious and cozy hotel

Kind staff, modern interior, nice pool and beach club
10
We stayed at Penthouse and cannot point out any complaint about staying at twinpalms hotel. Room, staff, pool, spa, nightlife, everything was perfect. Surin beach, in which the hotel locates, is a bit far from Patong, Karon and Kata beach, but it would not make any problem for the travellers planning to spend most days of vacation at hotel. Our Room manager, Kuun maam, whose title I do not remember the exact name of the title though, was really kind and always had an initiative to care our stay, which made us love this hotel. We are definitely returning to twinpalms in near future.
Nightlife Tip: Catch beach club is nice place to hang out
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