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Twinpalms Phuket Hotel

106/46 Moo 3, Surin Beach Road, Cherng talay, Surin, Phuket, Thailand

Recent customer reviews

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Excellent

8.8

based on 357 reviews

261 reviews in English

Value for Money
8.6
Location
8.4
Staff Performance
9.1
Hotel Condition/Cleanliness
9.3
Room Comfort/Standard
9.2
Food/Dining
8.5
All reviews (357)
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Hoang T. Couples United States of America, December 26, 2012
Perfect 5 star getaway xmas treat

hotel layout, staff, shower, pool
9.7
Checked in was a unique experience where staff handle process while cocktails were served. Really enjoyed that. Pool as great, relaxing and a few steps away from porch. Room was clean, quite, spacious and with unique layout. However, hotel was a bit of a walk to get to beach, however, the beach catch club was really nice. Although, the drinks were quite expensive so walked 100 ft to neighboring section to get drinks at 1/2 the costs. Overall the hotel was 5 star quality and i cannot wait til our next Phuket trip to Twinpalms.
Travel tip: staff in library was able to get similan tour at 15% less than outside vendors.
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Pernille R. Families with older children Denmark, December 22, 2012
Superior service and big comfortable rooms

The service from the hotel was fantastic and a splended breakfast
9.7
A very nice pool and towels provided both at the pool and in the beach club. The hotel was very well maintaned, all staff at the hotel was very well english speaking. The beach club was cozy with god service, music and nice drinks.
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Deanna T. Couples Singapore, December 21, 2012
beautiful resort, great service

clean, spacious, luxurious, comfortable
9.3
five star service, and wonderful facilities, we thoroughly enjoyed our stay! only complaint: beware of the charges when you make phone calls from the room. they are exorbitant.
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Deanna T. Couples Singapore, December 20, 2012
a resort well worth the money!

excellent service, delicious breakfast buffet, beautiful rooms
9.7
service was impeccable. the room was expensive but wonderful to stay in. we didn't use the private pool, however, since it was a little bit small/isolated compared to the main pool, and the deck chairs were a little dirty from being kept under the trees.
Restaurant Tip: pla restaurant at the end of the beach. great food, great views, reasonable prices
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Kristel M. Couples Singapore, December 16, 2012
Lovely resort and room near a quiet beach

Spacious room and beautiful pool/surroundings
8.7
We had a 3 night stay which was lovely. The resort has a nice chill vibe and surroundings were tranquil and clean If we have to nitpick (since its pricey)... 1) I didn't really like breakfast. the concept of half alacarte came with not so good food. I believed lower cost hotels made better omelettes and pancakes. Plus menu gets old, even just after 3 days. A real buffet with variety would be better 2) the rooms were spacious and spotless. But bed was a little creaky. For the price you would expect a good bed for sleep. Water from the spotlessly clean bath tub was also pale yellow. It was alrite for us as we didnt soaked in it much. Otherwise the room was great to relax in.
Sightseeing/Attractions Tip: Beach club is a must :) it's the best part of the beach stretch! And do try "taste restaurant" the food is fab!
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Jacqueline Y. Families with young children December 1, 2012
Lovely quiet and modern hotel

Modern decor, great beach
7.3
We stayed at this hotel with our 1 year old son. On the whole this hotel is quite baby friendly, providing a baby cot, highchair, sterilizer in our suite.
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Sarah C. Couples United Kingdom, November 12, 2012
Perfect hotel to escape

location, staff, facilities
9.3
lovely boutique hotel with great location and breakfasts! the beach club is a great addition to the hotel which means you don't have to worry about a thing!
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Catherine L. Couples United Kingdom, November 11, 2012
Design led hotel in a quiet beautiful beach.

Modern, great service, relaxed location.
8.3
Great friendly service, suits couples, atmosphere and facilities wouldn't suit families. Beautiful and relaxed beach setting.
Sightseeing/Attractions Tip: Take advantage of some of the tours that the hotel can organise - often much cheaper too.
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Karen W. Couples Australia, November 2, 2012
Great location

Located close to beach, access to "Catch Club"
9
the hotel was as you would expect a 5star hotel to be. staff very attentive and eager to please, particularly the staff in the library. helped us to confirm and electronically check in for our flights. located only a short stroll to surin beach. fantastic having access to "catch club". loved happy hour at "catch club" each evening watching the sunset over the ocean. great atmosphere!the included buffet breakfast was superb. would drfinitely recommend to others and hope to return again.
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Bradley K. Couples Australia, November 1, 2012
Fabulous hotel

Service was outstanding, rooms were spacious and restful, grounds were relaxing.
9.7
The hotel staff were excellent. I have dietary requirements, and after mentioning these to the staff special foods were prepared for me everyday at breakfast, at no additonal cost. The room was a.waus clean, and fresh ice waste died twice a day for our drinks. The gym was small but well equipped, however, it was relatively heavily utilized so using my equipment of choice was not always easy. Booking tours and activities through the staff was easy and there were no additional charges for this service
Shopping Tip: Very good tailor just 100 meters from te hotel on the main road (turn left when younplease the hotel ).
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