Back to hotel info

Very good 7.5
Based on 324 reviews

Recent customer comments

Filter by traveler type
Very good



based on 324 reviews
  • Hotel Condition/Cleanliness 7.5
  • Facilities 6.5
  • Location 8.4
  • Room Comfort/Standard 7.5
  • Service 7.5
  • Value for Money 7.5
  • Food/Dining 6.5
Sort by

Gregory W. from Canada
Families with older children
Stayed 2 nights in March 2016
Requested 3 non-smoking rooms, got 3 smoking rooms
We booked 3 non-smoking rooms but got 3 smoking rooms instead. There was only 1 non-smoking room available the 2nd night. We would've moved to another hotel the 2nd night but the nearby hotels were fully booked. Air quality throughout the hotel was very poor due to the smoking. You could smell the smoke just entering the hotel. I would never stay at this hotel again.
Reviewed March 27, 2016

Alessandra B. from Italy
Solo travelers
Stayed 2 nights in November 2015
Close to JR station
Location, customer service, convenience
The hotel is pretty close to Ueno JR station. If you get the Asakusa exit, turn slightly to the left and cross the big avenue. If you cross another ave again to reach the other side of the street, you're going to pass a small street on your right, and will turn right in the second street. Then keep going straight and you'll see the hotel on your right. If the explanation is confusing, just turn right when you see the "doutor" coffee shop (which by the way was my choice for breakfast: yummy sandwich with coffee for 390 yen). The hotel itself was ok. Because it's a smoking hotel, the hallway smelled a bit but my room was fine. The bathroom smelled funny as well, especially after I took a shower, which was quickly solved by closing the door, lol. The room was tiny and didn't have a place to put the luggage besides the chair. There's a small refrigerator, and the front desk is 24h, which is pretty good. The front desk agents were pretty nice and it's just a 5 minute walk from JR station. There is wifi in the room and a restaurant next door for breakfast and/or dinner, but I didn't go there so I won't be able to comment on it. There are a lot of bars, restaurants and convenience stores around, so you'll have plenty of options regarding food. So far, I'd recommend this hotel!
Reviewed November 10, 2015

Man C. from China
Business travelers
Stayed one night in October 2015
convenient, quiet hotel at a reasonable price
convenient, quiet hotel at a reasonable price
Reviewed October 12, 2015

Peter C. from Australia
Solo travelers
Stayed 2 nights in March 2015
ueno stopover
location to train, food, shopping and the ueno park
It was fine as a solo guest .good value, close to station. I would stay here again.
Reviewed March 19, 2015

LAO U. from Portugal
Families with older children
Stayed one night in February 2015
Great location! More than a 2-star hotel!
Location, Location, Location!
Less than 5 minutes walk to Ueno station which can transit directly to Narita airport with plenty of shops and restaurants. Elevator less than 1 minute from hotel which can reach the underground to cross the road. Yet, hotel staff is not as friendly as what you would be expected in any hotel in Japan. Room is old but very clean and considered as very good size in city of Tokyo (almost a double of other hotels that we stayed in Tokyo in the past) Overall, we enjoyed our stay at Ueno Terminal.
Reviewed March 01, 2015

Suwit T. from Thailand
Business travelers
Stayed one night in August 2014
John
Near Subway, Good Location, Quiet
Feel Like home Near by food store Good Location
Reviewed December 17, 2014

FARIZ A. from Malaysia
Business travelers
Stayed 2 nights in January 2014
Clean, good location, near to almost everything
Clean, good location, near to almost everything
Clean, good location, near to almost everything!
Reviewed December 08, 2014

razak H. from Malaysia
Business travelers
Stayed 2 nights in November 2014
Must have better Wifi
nearest station
good
Reviewed December 03, 2014

Chi Y. from Hong Kong
Solo travelers
Stayed 6 nights in May 2014
Good Location.
Good Location. Clean Room.
Reviewed November 12, 2014

Chan C. from Hong Kong
Business travelers
Stayed 5 nights in April 2014
Suitable for commerical customer
Simple, Convenient, Good price!
80% Satisfaction at all!
Reviewed October 28, 2014