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Чудовий



із 525 відгуків
  • Умови перебування в готелі/Чистота: 9,4
  • Зручності 9,7
  • Розташування 9,5
  • Комфортність номерів/Стандарт: 9,2
  • Робота персоналу: 9,4
  • Ціна-якість: 9,2
  • Страви/Організація харчування: 8,8

9,3 Vivian C.
United States of America
08 грудня 2014
Amazing Experience!
staff, room, location
Essence Hanoi Hotel & Spa's staff is beyond exceptional. We have stayed at some of the best resorts in the world and still feel that the service and staff at Essence are top notch! It is a genuine concern for their guests as opposed to going through the motions of what good hospitality is. We accidentally booked for one person on our first night. Not a problem, they even upgraded us to a larger room! When we returned from Halong Bay, they upgraded us to an even bigger room and provided breakfast free of charge. Since we had a flight early the next day, they happily packed us a to-go breakfast bag. Their genuine warmth and love of their job shines through everything they do! Not to mention the hotel is spotless, the room was enormous and well-decorated and the location is right in the heart of Hanoi. There is no other option but to stay here!

9,3 Wee C.
Singapore
29 листопада 2014
Very Pleasant Stay
Location is good, right at the heart of the old quarter where the action is. Staff is very friendly, helpful and polite. Food is very good.

9 Susan G.
Australia
24 листопада 2014
Great stay
The staff. The location. The staff
I

9,3 Lam Y.
Malaysia
23 листопада 2014
nice hotel
food, service, cleanliness
good

9 Priscila S.
Brazil
13 листопада 2014
Excellent stay, the most supportive staff
Staff well trained and supportive, good location, great restaurant

10 Sara C.
United Kingdom
20 листопада 2014
Best service I've ever experienced at a hotel
service, location, breakfast
From the minute I arrived to the minute I left, the service was absolutely impeccable and that makes such a huge difference when you're staying in a new city. Nothing was too much for them and even though we were extremely late for breakfast one day, they were happy to oblige. They helped book a great trip out to Halong Bay (with Greyline Cruises) which was very enjoyable. Great location right in the old quarter, and a buzzing street at the weekend. (If you're staying at the weekend, you might want to ask for a room at the back away from the street as it can be quite noisy up til around 11pm).

9,7 Priscila S.
Brazil
11 листопада 2014
Excellent deal
The best possible location right at the heart of the Old Quarter, good comfort and very polite and prestative staff.

10 Josephine A.
Australia
10 листопада 2014
Friendly & comfortable
The staff, food and cleanliness
We really enjoyed our stay at the hotel. The staff are so friendly and humble. The food was very good and the rooms are very nice and comfortable.

9,7 Regina P.
United States of America
29 жовтня 2014
First class service
staff, location, price
The staff were very attentive and always went out of their way to help. Kudos to Suzy as the organizer of my stay there. Eric and Clayton were helpful with arranging takeaway breakfast as I was out early every morning. The ladies at the spa were not only nice but great professionals. I loved the location being in the heart of the Old quarters and part of the night market streets. I would definitely stay there again and recommend to my friends.

8,3 Yilmaz K.
United Kingdom
06 листопада 2014
Great Hotel
Location, Staff, Food
Essence Hanoi is a great in the Old Quarter. Staff are friendly and very attentive, perhaps for some people a bit too much so. :) The Vietnamese Slow Drip coffee served here was a good way to start off the day and the food it quite decent. Prices are not cheap, but not bank breaking. WiFi is available in the room and free as well as use of the Mac's in the lobby which I used to print my boarding pass. this at no cost, which I think is a very good touch and much appreciated. I'll stay here again when I'm back in town.