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Very good 7.4
Based on 24675 reviews

Recent customer comments

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Very good



based on 24675 reviews
  • Hotel Condition/Cleanliness 7.5
  • Facilities 6.7
  • Location 8.8
  • Room Comfort/Standard 7.2
  • Service 7.2
  • Value for Money 7.2
  • Food/Dining 6.3

kim L. from Malaysia
Business travelers
Stayed 2 nights in August 2016
Poor internet& high tourists traffic
Must improve on the wifi service, which is very slow at the moment. Nothing to shout about, except the strategic location.
Reviewed August 04, 2016

Fionna H. from Singapore
Families with older children
Stayed 10 nights in July 2016
Cockroaches found in this 4 stars hotel
I booked 10 days with V Hotel which is near Lavender MRT. It was a room with 3 persons. On my first day, their WIFI was not working at 11th storey. I complained about their poor connectivity of WIFI and their staffs told me that they needed to reset the WIFI route. I waited for whole evening and still nothing was done for their WIFI. I can't access any websites on that night. I can't check my emails. I told his staff on the following day and that staff thought that I did not connect the WIFI properly and told me that he will connect WIFI for me. I told him that I keyed the hotel's password and accepted the terms and conditions as per website. It did not work at all. I was in a hurry to work on some government matters and rushed off for my appointments. On the second and third night, I saw 2 baby cockroaches running in the bathrooms. I was horrified and killed those 2 cockroaches and thought that it was just an accident. I did not report this matter to the staffs. As for WIFI, I have to bring my laptop to the reception so as to get their connectivity. I had no choice as I need to access my emails. On the seventh night, a huge cockroach was running along the table in which the TV sat in the evening. My husband was shocked and told me to report this matter to the reception. We decided to lock our luggages so that this cockroaches will not enter it. In the middle of night, I went to the toilet and saw few cockroaches running in the bathroom. It is a constant problem for this hotel. On my 8th day, I reported this cockroach's issue and the staff changed the room to the 10th storey. She told me that this level is very clean and no guest had ever reported this problem. Also, her cleaner had checked several times on this room. We were happy that we were being transferred to the 10th storey and stayed for the remaining 2 nights. The same cockroaches issue appeared in the middle of night in this so called 'Clean room'. I was very surprised that the V
Reviewed August 04, 2016

LIM H. from Thailand
Couples
Stayed 4 nights in July 2016
Horrible Breakfast
Stayed for 4 nights 26,27,28,29/7 worst breakfast from a 4 star hotel.
Reviewed August 04, 2016

SUET T. from Hong Kong
Families with young children
Stayed one night in August 2016
overall
Helpful Staff, quite good
Reviewed August 03, 2016

Zailina A. from Singapore
Couples
Stayed one night in August 2016
Good value for money
Great location just above Lavender MRT station with plenty of food options and convenience stores in the vicinity. Got upgraded to a Premier room by the front desk staffmember to our surprise; enjoyed a view of the stadium in the distance through large bay windows as a result. Shower was tiny but the interior design of the bathroom was pretty and everything worked as they were supposed to. Small room but definitely enough room for two to move around comfortably. The only downer of our stay was the staffmember who was in charge of answering the phone in the reception's back office the next morning. She sounded so lazy and unprofessional, I thought I had dialed the wrong number. Otherwise, we enjoyed our stay. Absolutely worth the money we spent.
Reviewed August 03, 2016

Kay O. from Singapore
Business travelers
Stayed 3 nights in July 2016
Location is good for my business trip
Overall ok
Reviewed August 03, 2016

Pei L. from Malaysia
Business travelers
Stayed one night in August 2016
Location & the room rate convenient for us
Good
Reviewed August 03, 2016

Martin N. from Indonesia
Families with young children
Stayed 3 nights in July 2016
Expected to be cleaner
My only complaint would be the Room Service. I do not think they mop or vacuum the floor. It gets dirty and dirtier every day. Dust and dirt accumulates on the floor. The location is very near with Lavender MRT station. You can find 24h food court beside the hotel. A lot cheaper, worth the money, and more choice than the hotel breakfast.
Reviewed August 03, 2016

Ise W. from Singapore
Solo travelers
Stayed 2 nights in July 2016
good
good
Reviewed August 03, 2016

Teh N. from Malaysia
Couples
Stayed one night in June 2016
easy access, good price
Accessible to public transport. Good deals price.
Reviewed August 03, 2016