Above average 5.8
Based on 102 reviews

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About Verona Resort & Spa

Description

Renovated in 2012, the Verona Resort & Spa guarantees guests a pleasant stay whether in Guam for business or pleasure. Set 1 km from the excitement of the city, this 3-star hotel commands an excellent location and provides access to the city's biggest attractions. A well-kempt environment and its proximity to Ypao Beach Park, Acanta Mall, The Plaza give to this hotel a special charm.

At Verona Resort & Spa, the excellent service and superior facilities make for an unforgettable stay. The hotel provides free Wi-Fi in all rooms, gift/souvenir shop, 24-hour front desk, facilities for disabled guests, Wi-Fi in public areas to ensure our guests the greatest comfort.

Step into one of 270 inviting rooms and escape the stresses of the day with a wide range of amenities such as television LCD/plasma screen, internet access – wireless, air conditioning, wake-up service, desk which can be found in some rooms. The hotel offers wonderful recreational facilities such as hot spring bath, outdoor pool, spa, massage to make your stay truly unforgettable. Whatever your purpose of visit, Verona Resort & Spa is an excellent choice for your stay in Guam.
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Features

Internet

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Transportation

  • Car park
  • Airport transfer

Fitness & recreation

  • Spa
  • Massage(s)

Swimming & soaking

  • Hot spring bath
  • Swimming pool [outdoor]

Food & beverage

  • Restaurant(s)
  • Coffee shop
  • Bar

Pets

  • Pets allowed

Cleaning services

  • Laundry service

On-site facilities

  • Gift/souvenir shop
  • Facilities for disabled guests
  • Family room
  • Elevator
  • Shop(s)
  • Smoking area

Health and security

  • 24-hour front desk
  • Safety deposit boxes

Languages spoken

  • English
  • Chinese (Mandarin)
  • Japanese
  • Korean
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Policies

Child and extra bed policy
Infant 0-2 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 3-12 year(s) Stay for free if using existing bedding.
  • Guests over 12 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 20 USD
Breakfast Charge (when not included in room rate): 16.50 USD
Check-In From: 03:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 1 km
Distance to Airport: 5 km
Non-Smoking Rooms / Floors: yes
Number of Bars: 1
Number of Floors: 11
Number of Restaurants: 1
Number of Rooms : 270
Parking Fee (per day): 0 USD
Room Voltage: 120
Time to Airport (Minutes): 15
Year Hotel Built: 1998
Year Hotel Last Renovated: 2012
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Recent customer comments

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Above average



  • Cleanliness 5.1
  • Facilities 5.2
  • Location 7.3
  • Room Comfort/Standard 5.2
  • Service 6.1
  • Value for money 5.7
  • Food/Dining 4.8
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Timothy T.
Albania
August 22, 2016
Could Be Better
Internet in the rooms were slow compared to the rest of Guam. It appears all the rooms in two floors of the hotel share a connection from one room. (More connections please). Housekeeping takes forever to clean the room (despite putting a sign on the outside door to Please Make Up Room). When Housekeeping does clean the room, expect a half-ass job (No towel replenishment despite the obvious). Heat in the bathroom water is almost non-existent, door leading to bathroom squeaks and is in dire need of replacement, AC barely has any cool despite being on full blast and is permanently facing the door leading to the Veranda. There's a coffee maker in the room but there is no coffee or coffee filters at least to make coffee that you may have bought for this. Finally, the lobby is not comfortable due to the fact that they do not turn it on despite the heat. Sigh! What a shame, the hotel is in a prime location, it's quiet and safe, it's big, check-in staff were very accommodating and friendly, and the view they had of the beach was breathtaking. I would only stay here again if I did not have any other choice. But if the issues I mentioned are addressed, I would definitely reconsider.

Barbara Y.
United States
August 09, 2016
So much upgrades/renovations needed
The ladies at the front desk were very welcoming and professional, they gave me a room on the 6th floor. For the amount of money that I've paid for the room, wasnt worth it. I should have seen the signs of much needed remodeling and renovations. The odor that welcomes you from exiting the elevator was NOT pleasant. It smell of mold and sewage. The room wasnt even that clean, there were roaches crawling the walls, the twin beds that were provided were old that you sank by just sitting on them, not enough light/lamps and outlets, the shower looked liked it needed more than just clorox to gett the black spots out. The room on the 6th floor was not pleasant, at all. Because I've booked 3 months in advance, thinking that the hotel had major renovations and upgraded prior, I didnt think it was going to be this bad. So I went down to the front desk and ask to change rooms. I didnt even sleep in the room. I had to wait for the following day to change out rooms, which they gave me a room on the 9th floor. So this room on the 9th floor wasn't as bad as the one on the 6th floor. Exiting the elevator still smell of mold and sewage, it also didnt help that the A/C wasnt working in the hallway. The room that they gave me on the 9th floor had better lighting, beds were clean and updated. The bathroom needed alil touch up but it was much better then the last room that they gave me. Other than the A/C not cooling the room fast enough, the 2nd room that they gave me was nicer, cleaner, and comfortable. I would recommend only staying a few nights or less, not a month like what I did.

anna C.
Philippines
August 05, 2016
Just ok
Rooms were ok - i believe we got the newly renovated room. Amazing ocean view.

RIVADENEIRA B.
Philippines
August 03, 2016
Hotel is in good location; room space is big same as the lobby. Had my zumba for free n met new frie
Staff are nice people

Paul L.
United Kingdom
July 15, 2016
Disappointing stay.
Air con not working satisfactorily, even after complaining, no hot water on one day with no explanation, kitchenette was a kettle, no coffee, water or tea supplied, leaking toilet, peeling paintwork, scruffy common areas and overall look of the hotel very tired, staff not very helpful or knowledgeable, extremely expensive, pool not circulating water which leads me to believe it was not being cleaned, internet intermittent, one chair on the balcony for 2 occupants of the room, cleaning of the room hit and miss although the towels were of good quality and always clean, taxi did not show to take us to the airport even after I wrote instructions the night before. Compared to other hotels in the area not a lot going on in the evening. Sea view good, 20 mins brisk walk from main nightlife areas.

tseng C.
Taiwan
July 05, 2016
Normal
The location is actually not bad (walking to Kmart is not far) but the service, cleaness of facilities really need to improve. Overall , considering of the rate per night, it's not very satsified but ok.

Michael W.
Afghanistan
May 31, 2016
Current Stay
The facility itself needs serious work, rugs are more than dirty and have not been cleaned in some time, A/C runs 24/7 but you still wake up sweating, gym facility/room is non-existent even thought it is advertised, Internet availability in the rooms is very poor

Clare C.
Malaysia
May 29, 2016
Economical touch and go stay
Good location but not direct access to beach. K-mart, vietnamese pho, coffee place and ABC shop provide some convenience. Room was clean but air con only satisfactory. Nevertheless, it is indeed an economical place to stay and most taxi drivers know this place.

David C.
United States
May 18, 2016
Keep looking
Room: mold in the shower, housekeeping only every other day, A/C never could get the room cooler than 80dg although it ran continuously. Found cockroach in our 10th floor bathroom. Very poor lighting in the room..no lights near the bed.no safe and no hair dryer. Hallway carpeting was filthy! Provided useless paper slippers. Facility...Pool was dirty(bottom brown) and the pool area was very unkept, flies everyday buzzing our food in the restaurant, the Buffet cook insisted on cooking fried eggs and pancakes well in advance of need, inspite of few customers, so they were always cold.. There was a live palm in the dining room with multiple dead branches that was obviously not cared for for a long time. The general upkeep of the facility was poor(as most hotels on Guam seem to be). Staff very friendly and helpful!

vincent C.
Philippines
May 11, 2016
Aircon Needs Freon
It was sooo hot in the room. I think they need to put freon or to fix the cooling system of the room. The room was neat and clean though and the lication was not that bad at all. Just the AC.



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