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More about this hotel:
    Area recommended for:
  • shopping
  • restaurants
  • beaches
    Distance to airport:
  • Guam International Airport (2.1 Km / 26 min walk)
    Customer comments:
  • "Good view", "Nice swimming pool", "Spacious room"
    Top nearby attractions:
  • Ypao Beach Park (0.8 Km / 10 min walk)
  • Underwater World (1.7 Km / 21 min walk)
  • DSF Galleria Shopping Mall (1.9 Km / 23 min walk)
  • Tarza Magical Adventure Zone and Water Park (2.0 Km / 24 min walk)

Note: Distances are measured as a straight line.

Verona Resort & Spa

188 Tumon Bay Road, Tumon Bay, Guam, Guam 96913

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Features of Verona Resort & Spa


Hotel Facilities

  • 24-hour front desk
  • airport transfer
  • bar
  • coffee shop
  • elevator
  • facilities for disabled guests
  • family room
  • gift/souvenir shop
  • laundry service
  • meeting facilities
  • restaurant
  • safety deposit boxes
  • shops
  • smoking area

Sports and Recreation

  • hot spring bath
  • outdoor pool
  • spa

Internet

  • free Wi-Fi in all rooms
  • Wi-Fi in public areas

Parking

  • car park

Languages Spoken

  • Chinese (Mandarin)
  • English
  • Japanese
  • Korean

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Resort description
Whether you're a tourist or traveling on business, Verona Resort & Spa is a great choice for accommo...see more Whether you're a tourist or traveling on business, Verona Resort & Spa is a great choice for accommodation when visiting Guam. Set 1 km from the excitement of the city, this 3.5-star hotel commands an excellent location and provides access to the city's biggest attractions. Also within easy reach are Ypao Beach Park, Acanta Mall, The Plaza.

At Verona Resort & Spa, every effort is made to make guests feel comfortable. To do so, the hotel provides the best in services and amenities. Top features of the hotel include free Wi-Fi in all rooms, gift/souvenir shop, 24-hour front desk, facilities for disabled guests, Wi-Fi in public areas.

Verona Resort & Spa is home to 270 bedrooms. All are tastefully furnished and many even provide such comforts as internet access – wireless, air conditioning, wake-up service, desk, mini bar. Whether you're a fitness enthusiast or are just looking for a way to unwind after a hard day, you will be entertained by top-class recreational facilities such as hot spring bath, outdoor pool, spa. Verona Resort & Spa is a smart choice for travelers to Guam, offering a relaxed and hassle-free stay every time.
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Food, drink and entertainment

Recent customer comments

Filter by Traveler Type
All reviews (68)

Business travelers (13)

Couples (15)

Solo travelers (20)

Families with young children (8)

Families with older children (5)

Groups (7)

Above average
5.6
Value for Money
5.6
Location
7.2
Staff Performance
5.9
Hotel Condition/Cleanliness
4.9
Room Comfort/Standard
5.2
All reviews (68)
Sort by:
Devon D. Solo travelers
Guyana, January 10, 2016
Guam Getaway

Breakfast, Location, Amenities
7.7
Stay was fine. Most tours do not pick up or drop off at Verona but it is still possible to do so at the Pacific Star located close by.
Ma. M. Couples
Philippines, January 04, 2016
Disappointed

Location, location, location
4.7
The location is really good. However, the hotel is really run down and needs renovation badly.
omar C. Solo travelers
Jamaica, December 24, 2015
Musky smelling carpet

The best thing about this hotel is the location. It is nicely located in Tumon City. The staff is friendly and accommodating. The view from the hotel (beach side) is OK。
4.3
The carpet shows sign of water marks and it gives off a musky and unpleasant smell. I slept there for one night and I had beathing difficulties because of the odor coming from the carpet. The lobby area is welcoming but as soon as you get inside the elevator the image of the hotel went from a 5 to a 2. The hotel needs renovation!
Daryl M. Business travelers
Australia, October 18, 2015
Nice onsen

Onsen, staff and onsen
8
Stayed here on a work trip and primarily picked it to check out the onsen. From the beginning I was very impressed with the staff as the were very responsive when I was emailing to make sure all would be okay for our arrival as we were flying in at 5am and wanted to get straight into our rooms (had to book for the night before). Throughout the day all the staff were very helpful, even if they weren't able to help us locate anywhere that was broadcasting the Bledisloe Cup (rugby union) on tv - not their fault as we couldn't find anywhere with it on either. The onsen is an interesting experience, a westernised version of what you would find in Japan. Still very refreshing though. All in all, I would stay here again if I found myself in Guam
Andrew H. Business travelers
Australia, July 25, 2015
Verona Guam

location, price, staff
7
just what I wanted.
Choi A. Business travelers
Hong Kong, July 07, 2015
Perfect Location

Location, Hot Spring and Convenience
8.7
Perfect!
Mayline I. Couples
Guam, June 15, 2015
3rd World

Bed and view
4.3
Horrible experience! There was no water for an entire night and so we couldn't shower, or use the toilet. We had to use drinking water to brush our teeth. They said they were fixing it and it'll take two hours. In the morning, there was still no water and they told us to use the bathroom in the lobby. We went down for breakfast and there were flies everywhere, the workers had third world customer service (horrible), and while frying my eggs, the power went out and so they had to ask the electrician to fix it. it is the worst place ever. For that amount, you'll probably enjoy a motel more. It was definitely a third world experience. The elevators are shaky and scary. The only good thing about the place is the view, which you can get from almost any hotel on Guam.
Yanhong C. Solo travelers
United States of America, January 19, 2016
Mediocre on every level

location is not bad
6.7
Robert B. Solo travelers
United States of America, May 06, 2015
The smell of the jungle.

Location, cost, availability
6.7
the hotel is back in service and walking the hall to your room reminds me of the deep, dark and moist jungle as you call smell the mold. The room is fine and does not have carpet.
Brittany C. Families with young children
United States of America, January 21, 2015
Overpriced, dirty, cold showers

Location
3.7
Location was fine. Hotel outdated and dirty.Carpets in the main hallways stained/disgusting. Room old and furniture uncomfortable.No coffee in our room. No hotel information book to alert us to the amenities. Shower/ bath tub did not have hot water and the issue did not get resolved until the last evening despite repeated visits by "hotel engineers". There was a smashed cockroach outside our hotel door that sat there for 2 days before a manager picked up most of it. I alerted a front desk receptionist and a manager to a gross coffee/tobacco spit stain on the wall near the elevator and the trash cup on the floor and it was still there 2 days later. Makes me think that the staff is not being held accountable and that no one is walking the "grounds" to ensure the hotel is staying in order. Two managers did offer to change us to a different room with hot water on the last evening and we very much appreciated the gesture but it was too late in the game and not worth the effort to move for our last 6 hours in the hotel. We were offered a 2 complementary breakfast passes for our final morning but we had to leave the hotel by 5am so we were unable to use them. The main manager questioned why I didn't ask for a manager the first time we experienced cold water in the shower and I then asked and wondered why the front desk doesn't keep a log of complaints and why the front desk staff isn't better trained to anticipate when a guest is really having a terrible experience and to alert the managers themselves. Why didn't the front desk check back with us to make sure the water was or was not fixed? Regardless of the kind room change offer on our last night, there were still 2 dead cockroach legs outside of our room after we mentioned the dead cockroach situation to 1 front desk person + 2 managers. Definitely try a different hotel!!

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