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Verona Resort & Spa

188 Tumon Bay Road, Tumon Bay, Guam 96913 (Show on map)

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"Location, Hot Spring and Convenience..."

  • Choi, Hong Kong
  • July 3, 2015
  • Area: Tumon Bay
  • Free Wi-Fi

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Room Types
Max
Rates
Ocean View
Ocean View
Standard
Standard
1 Bedroom Condo Ocean View
1 Bedroom Condo Ocean View
1 Bedroom Condo
1 Bedroom Condo

 

When would you like to stay at this hotel?

Features of Verona Resort & Spa
Facilities

24-hour front desk

airport transfer

bar

bicycle rental

car park

elevator

facilities for disabled guests

laundry service

meeting facilities

restaurant

safety deposit boxes

shops

smoking area

  
Sports and Recreation

hot spring bath

outdoor pool

spa

Internet

free Wi-Fi in all rooms

Wi-Fi in public areas

 
Parking

car park

  
Languages Spoken

Chinese (Mandarin)

English

Japanese

Korean

  

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Well-placed in the restaurants, shopping, beaches area of Guam city, Verona Resort & Spa provides a most conducive spot for you to take a break from your busy days. Situated only 1 km from the city center, guests are well located to enjoy the town's attractions and activities. With the city's main attractions such as Ypao Beach Park, Acanta Mall, The Plaza within close reach, visitors to the hotel will just love its location.

Offering hotel guests superior services and a broad range of amenities, Verona Resort & Spa is committed to ensuring that your stay is as comfortable as possible. While lodging at this wonderful property, guests can enjoy free Wi-Fi in all rooms, 24-hour front desk, facilities for disabled guests, Wi-Fi in public areas, car park.

All guest accommodations feature thoughtful amenities to ensure an unparalleled sense of comfort. Throughout the day you can enjoy the relaxing atmosphere of the hot spring bath, outdoor pool, spa. Whatever your reason for visiting Guam, the Verona Resort & Spa is the perfect venue for an exhilarating and exciting break away.
Well-placed in the restaurants, shopping, beaches area of Guam city, Verona Resort & Spa provides a ... see more
Children and extra beds:
Infant 0-2 year(s)
Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 3-12 year(s)
Stay for free if using existing bedding.

Guests over 12 years old are considered as adults.

Extra beds are dependent on the room you choose, please check the individual room policy for more details.


When booking more than 5 rooms, different policies and additional supplements may apply.


Airport Transfer Fee
15 USD

Breakfast Charge (when not included in room rate)
16.50 USD

Check-In From
03:00 PM

Check-Out Until
12:00 PM

Distance from City Center
1 km

Distance to Airport
5 km

Non-Smoking Rooms / Floors
yes

Number of Bars
1

Number of Floors
11

Number of Restaurants
1

Number of Rooms
270

Parking Fee (per day)
0 USD

Room Voltage
120

Time to Airport (Minutes)
15

Year Hotel Built
1998

Year Hotel Last Renovated
2012


Recent customer comments

Filter by Traveler Type

 

Above average

5.5

from 50 reviews

Value for Money
5.4
Location
7.1
Staff Performance
5.8
Hotel Condition/Cleanliness
4.8
Room Comfort/Standard
5.2
Food/Dining
4.6
All reviews (50)
Sort by:
Andrew H. Business travelers Australia, July 24, 2015
Verona Guam

location, price, staff
7
just what I wanted.
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Choi A. Business travelers Hong Kong, July 3, 2015
Perfect Location

Location, Hot Spring and Convenience
8.7
Perfect!
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Mayline I. Couples Guam, June 12, 2015
3rd World

Bed and view
4.3
Horrible experience! There was no water for an entire night and so we couldn't shower, or use the toilet. We had to use drinking water to brush our teeth. They said they were fixing it and it'll take two hours. In the morning, there was still no water and they told us to use the bathroom in the lobby. We went down for breakfast and there were flies everywhere, the workers had third world customer service (horrible), and while frying my eggs, the power went out and so they had to ask the electrician to fix it. it is the worst place ever. For that amount, you'll probably enjoy a motel more. It was definitely a third world experience. The elevators are shaky and scary. The only good thing about the place is the view, which you can get from almost any hotel on Guam.
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Robert B. Solo travelers United States of America, April 13, 2015
The smell of the jungle.

Location, cost, availability
6.7
the hotel is back in service and walking the hall to your room reminds me of the deep, dark and moist jungle as you call smell the mold. The room is fine and does not have carpet.
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Brittany C. Families with young children United States of America, January 19, 2015
Overpriced, dirty, cold showers

Location
3.7
Location was fine. Hotel outdated and dirty.Carpets in the main hallways stained/disgusting. Room old and furniture uncomfortable.No coffee in our room. No hotel information book to alert us to the amenities. Shower/ bath tub did not have hot water and the issue did not get resolved until the last evening despite repeated visits by "hotel engineers". There was a smashed cockroach outside our hotel door that sat there for 2 days before a manager picked up most of it. I alerted a front desk receptionist and a manager to a gross coffee/tobacco spit stain on the wall near the elevator and the trash cup on the floor and it was still there 2 days later. Makes me think that the staff is not being held accountable and that no one is walking the "grounds" to ensure the hotel is staying in order. Two managers did offer to change us to a different room with hot water on the last evening and we very much appreciated the gesture but it was too late in the game and not worth the effort to move for our last 6 hours in the hotel. We were offered a 2 complementary breakfast passes for our final morning but we had to leave the hotel by 5am so we were unable to use them. The main manager questioned why I didn't ask for a manager the first time we experienced cold water in the shower and I then asked and wondered why the front desk doesn't keep a log of complaints and why the front desk staff isn't better trained to anticipate when a guest is really having a terrible experience and to alert the managers themselves. Why didn't the front desk check back with us to make sure the water was or was not fixed? Regardless of the kind room change offer on our last night, there were still 2 dead cockroach legs outside of our room after we mentioned the dead cockroach situation to 1 front desk person + 2 managers. Definitely try a different hotel!!
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Ikuo S. Couples Japan, January 1, 2015
Worst Hotel

Location
2.7
The only thing good we have to say about our stay was the location was convenient. Everything else was very disappointing!
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Arnold D. Couples United States of America, December 29, 2014
Don't expect washcloths

it was in Guam, it was close to a 24 hour Kmart
5.7
the 1st night we arrived a hugh roach crawled across our floor. We had wash cloths for 1 day of a 6 day stay. We were constantly asking for them but always told they were in the dryer. The cleaning of the room that they do is to spray something on the floor and pass a swifer. The breakfast buffet was over priced for minimal selection. Walking up the hill to the 24 hour Kmart and getting Little Ceasar's pizza was a better deal. I would not stay there again.
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Derik H. Business travelers United States of America, November 7, 2014
Sorry...just not that great of a place.

Location, Staff, Price
4.7
Beds were uncomfortable,the room had 2 twin beds, halls were dirty, WiFi not available in room, Breakfast was not the good, Bar was dead, at the bar there was a TV on, a cheap radio, and the lobby music all playing. The hotel needs a lot of work.
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Jaime W. Families with young children United States of America, September 30, 2014
Rude/dirty/unrelenting

Location , key cards worked, ample outlets
4.7
Hotel stunk mold and mildew everywhere . Staff on two maybe three different pages with giving prices for food, times of things happening in their own facility. Housekeeping is horrible ! Had to wash my own floors ! Food was horrible. Roaches and flies around every corner. No laundry bc it was out of order for five days . Miserable. My five year old son was pointing out how gross things were.
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Edith D. Business travelers United States of America, August 26, 2014
Good value, friendly staff

Staff was great, location convenient, internet available
7
Friendly and helpful staff trying very hard to provide good service in a building that was closed for more than 5 years and is still in the process of being refurbished. They seem understaffed for the size of the hotel and the cleanliness in some of the common spaces shows that. Nice small convenience store in lobby. Within walking distance of the hotel and shopping shuttles.
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Customers like this hotel for:
Area recommended for:
  • beaches
  • restaurants
  • shopping
Distance to airport:
  • Guam International Airport (2.1 Km)
Customer comments:
  • "Good view" , "Nice swimming pool" , "Spacious room"
Top attractions in the area:
  • Ypao Beach Park (0.8 Km / 10 min walk)
  • Underwater World (1.7 Km / 21 min walk)
  • DSF Galleria Shopping Mall (1.9 Km / 23 min walk)
  • Tarza Magical Adventure Zone and Water Park (2.0 Km / 24 min walk)
Note: Distances are measured as a straight line, calculated from a starting point to a destination point.

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