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Vivanta by Taj - Rebak Island Resort

P.O. Box 125, Rebak Island, Langkawi, Malaysia

Recent customer reviews

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Excellent

8.6

based on
921 reviews

507 reviews in English

Value for Money
8.3
Location
8.5
Staff Performance
9.1
Hotel Condition/Cleanliness
8.9
Room Comfort/Standard
9.0
Food/Dining
7.9
All reviews (921)
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Rajkumar A. Families with young children India, July 3, 2015
Pleasent place for relaxation .

The island , staff and rooms
9
It's a excellent place to relax with family without Any vehicle sounds. It's so natural with birds sounds . I really enjoyed the place with my family. The staffs are good and helpful , except the pool staff . Senari restaurant is very good , can get all the Indian foods , but very expensive.the only thing I don't like they don't have even paracetamol for headache in the reception at 8.pm ,they ask me wait until next for next day morning boat. We cannot go out at any time ,we have to wait for boat at both the ends . Overall nice place to relax and enjoy the nature stay. 😀
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Ramesh T. Couples Malaysia, June 28, 2015
Vivantha Taj Stay

Buggy Driver & Room was decent.
5
Poorly managed and operated. Staff and Management staff were poor in handling guests. I was suitably impressed by a buggy driver , who was attentive, friendly and helpful. The other staff at the restaurant. This girl worked very hard to ensure that things went well for everyone who came in to the restaurant. The managers were aloof and unfriendly, none of them spoke to guests unless the guest were screwing them up for the poor state of affairs in this resort. There are so many things that can be done to make this a fun holiday place, but I think the Taj group is not interested in turning Vivanta Rebak into a popular place. I spoke to a few other guests there and they too had many complaints. My wife and I were not pleased with the stay,other than a few good reasons we would not return to this place. What you need here is to do away with the hotel restaurant and put up smaller eateries, pubs, convinient stores and coffee outlets. The hotel can own and run these so that the income stays with the hotel. Let the guest decide what they want to do with their meals and time. The staff need to be trained on customer service, most of them are clueless as to what to do when a question is asked. The place is dead after sun down, I did not see any activities on the beach or the outlets. Every place in the lobby, coffee house and relax area is so poorly lit. Whats the story with that ? Put up some led lights and turn them on to brighten the place !!! The food was awful for the prices on the menu, there is no taste, nor quality. Breakfast was ok, but it's the same things every day with minor changes. Mosquitos were in abundance in the room, no one told us about the mosquito repellant thingy which was hidden away with the coffee/tea and teapot. This is a first ! Dengue cases are on the rise in Malaysia. No hot water for the day, well until we discovered that the heater had to be switched on. Even after we did, the water was warm not hot.
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Chai L. Groups Malaysia, June 27, 2015
excellent service

friendly staff, private beach and pool and service
8.7
Very relaxing and enjoyable stay. Staff were very attentive and frirndly. Room is big and comfortable. View of beach is stunning. Love the beach and pool. Natural walk trail was interesting. Only downside -Prices of food are overpriced and food quality need to be more authentic.
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Jason T. Couples Malaysia, June 8, 2015
Satisfaction

Peace,quiet,nice environment
7.7
Overall is great
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Surinder M. Families with young children India, June 5, 2015
Relaxing vacation

Cleaniness, facilities, service
8
Taj provided a good place to relax and ensured stress free vacation. Kids enjoyed their stay with plenty of options. Service was particularly very prompt; specifically Mr Ankit, who acted as a good host. Only let down was timing of last boat to Island at 7.45pm. It really meant having less hours in day to move around and try other options for dinner.
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Vijay P. Families with older children India, June 3, 2015
Nice location

Locatioin
6.7
Nice hotel in a decent location, with market & restaurants around. The tours/taxis provided outside may be cheaper than the ones provided by hotel
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Vijay P. Families with older children India, June 3, 2015
Nice location

Decent hotel in a nice location
7.7
Nice hotel in a decent location, with market & restaurants around. The tours/taxis provided outside may be cheaper than the ones provided by hotel
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Lalit M. Couples India, May 31, 2015
Holiday

Location, food and service.
10
Nice experience.
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Sujit P. Families with young children India, May 12, 2015
Lovely place for families

Staff.private beach.food
8.3
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Ibrahim S. Families with older children Malaysia, May 4, 2015
Hotel doesn't is not prepared for 100% occupancy!

1) Scenery from the hotel, 2) land scape,
7.3
Not as expected, the hotel was fully occupied, and they didn't have enough staff for such high occupancy, as well the internet service in the rooms was suffering at least 80% outage. House keeping was substandard, and always very delayed during the 3 days we stayed there. Food displayed for the open buffet didn't enjoy high level of hygiene.
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