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W Hong Kong Hotel

1 Austin Road West, Kowloon Station, Kowloon, Tsim Sha Tsui, Hong Kong (Show on map)

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Area: Tsim Sha Tsui Number of Rooms: 393

Recent customer reviews

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Fantastic

8.8

based on
38 reviews

Value for Money
8.2
Location
9.3
Staff Performance
9.0
Hotel Condition/Cleanliness
9.4
Room Comfort/Standard
9.3
Food/Dining
7.8
Families with young children (38)
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Kar E. Families with young children Malaysia, December 15, 2014
Meet most expectation for a W Hotel

Great Location, Prompt Service & Artistic Decor
9.3
Meet most expectation from a W Hotel. Location is excellent for Airport Express rail with easy access to HK Island, Disneyland and Tung Chung for cable car. Service is prompt and attentive. Clean, comfortable with a artistic decor. Only negative issue is no free wifi in room and the tv loses signal quite often. Overall still a good option to stay for business and leisure travellers.
Andrew C. Families with young children Philippines, November 26, 2014
World class

Location is superb, Staff are really helpful, Shower pressure is the best
9
The hotel is located on top of the kowloon station MTR and airport express which means getting around the city is very convenient. There is also a mall below so shopping is quick and easy. The hotel has one of the best shower system and water pressure that i have tried and it was just wonderful! The room is spacious and nice, and they offer the free mobile phone for you to use during your stay. The only downside is that wifi in the room is not free - common, in this day and age that should come as standard.
Ang C. Families with young children Singapore, November 17, 2014
Nice And Good Service Hotel

Good Service, near MTR, clean and quiet place
9.7
Excellent, good service by staff, well train people around. Friendly and quiet place
Marshall B. Families with young children Indonesia, July 21, 2014
Location is great

Food,location, design
9.7
The room is very stunning n clean...near shopping area n very nice harbour view from the room...food is great
Jaehoon Y. Families with young children South Korea, June 16, 2014
Good

Attentive staff, Considerate treatment, Good location
9.3
Philip L. Families with young children United Kingdom, June 7, 2014
Style rather than substance

The design of the hotel is great, the bathroom view over Hong Kong Harbour stunning and the roof top pool a treat
6.3
I have fed back to the hotel that we had a number of poor experiences during our stay. I short, the Q7 we booked was replaced with a Mercedes that could not fit our luggage in the boot; the extra bed we ordered was not in our room when we arrived at 1.30am so our 6 year old was then awake until 3am; pool closed in the morning; breakfast finished by 10.45 so had to eat from main menu; could not get a table for the bbq on roof but not told that it was busy until to late to book; told we had to move tables twice in the bar to make room for another group; cold breakfast in the morning very expensive dinner buffet the second night as charged for a full buffet for the 6 year old...and other niggles throughout the stay. Design is great but service lacking.
Mingbo L. Families with young children Afghanistan, May 22, 2014
Great hotel at very convenient place

place, staff, quiet
9.7
Robert C. Families with young children Canada, February 23, 2014
Fansy place but not friendly

It's in shopping mall, room design & facilitation are great
6.7
Front desk service were friendly, but club service desk sucks. (wait in line without being served nor guided, just keep "friendly talking" with current served customer...)
Haintz S. Families with young children Taiwan, February 18, 2014
Great vacation with family.

Great hotel, easy transport,
9.3
Kuan L. Families with young children Malaysia, January 18, 2014
Relaxing holiday

Very strategic location. MTR station and fantastic shopping and dinning complex at your doorstep.
10
Had an excellent time. Clean spacious room with nice attentive staff. Edgy decor nice contrast to the sterile decor of other luxury hotels. Fantastic spread with the buffet breakfast.

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