Very good 8.0
Based on 217 reviews

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About Waldorf Astoria New York Hotel

Description

Suitable for business or leisure trips, this famous, luxurious hotel is located in the center of New York City on Park Avenue. The elegant guestrooms are equipped with mini bars, televisions with lodgenet, marble bathrooms, and complimentary USA Today newspapers. The on-site restaurants feature first-class restaurants such as Peacock Alley, Oscar’s American Brasserie, and Inagiku. After experiencing gourmet dishes, head to the Bull & Bear Steakhouse and Bar for a few beers or mixed drinks. The travel and transportation services can assist in helping you navigate through the city. After a busy day of sightseeing and walking around the town, return to the hotel for a pampering session at the Guerlain Spa. The hotel is ideal for travelers who want to live in luxury while in New York. To make your reservation at Waldorf Astoria New York Hotel, just enter your travel dates on our secure online booking form and submit.
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Features

Internet

  • free Wi-Fi in all rooms
  • Wi-Fi in public areas

Transportation

  • valet parking
  • car park

Fitness & recreation

  • fitness center
  • spa
  • massage(s)

Food & beverage

  • 24-hour room service
  • room service
  • restaurant
  • bar

Pets

  • pets allowed

Cleaning services

  • laundry service
  • dry cleaning

Guest services

  • express check-in/check-out
  • luggage storage
  • babysitting
  • tours
  • concierge

On-site facilities

  • facilities for disabled guests
  • elevator
  • executive floor
  • salon
  • shop(s)
  • smoking area

Health and security

  • 24-hour front desk
  • safety deposit boxes

Business & money services

  • meeting facilities
  • business center
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Policies

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-3 year(s) Must use an extra bed
  • Guests over 3 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Check-In From: 3:00 PM
Distance to Airport: 13 mi
Non-Smoking Rooms / Floors: Yes
Number of Floors: 27
Number of Rooms : 1232
Room Voltage: 110
Time to Airport (Minutes): 30
Year Hotel Built: 1929
Year Hotel Last Renovated: 2008
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Recent customer comments

Filter by traveler type
Very good



  • Hotel Condition/Cleanliness 8.0
  • Facilities 6.0
  • Location 9.1
  • Room Comfort/Standard 8.0
  • Service 7.8
  • Value for Money 7.3
  • Food/Dining 7.5

PAMELA E.
Philippines
May 18, 2016
Not worth it! Never again!
The hotel is located behind the waldorf towers, so separate entrances. Unsteady to NO wifi access in room. Breakfast at the lobby only offers very limited (5 choices) all eggs menu. Hosekeeping came inside room without knocking and literally threw the lacking toiletries in our bed, with nary a word. Talk about courtesy & respect!

Christopher I.
United States
May 01, 2016
Living a Legend
The Waldorf Astoria is the stuff of legends, movies, and history! When Agoda offered a great deal for a night at the grand hotel, my wife and I decided to celebrate our joint birthdays in NYC. The valet parking was smooth and delivered our luggage to our room efficiently and promptly. The check in had a little wait, and we beat the long check out line the next day, so you'd think that a hotel of that luxury would have more registration staff. The room was delightful, luxurious and comfortable. However, while the booking promised us a King bed, we got a Queen. I didn't complain but probably should have. The Wi-Fi never worked even though I got it complimentary with my Hilton Honors program. The view outside was of a construction crew, and I understand the old lady is going through a makeover. The $27 carafe of room service coffee was a little steep but the $50/per person breakfast buffet offered a generous spread. All in all, we had a great weekend exploring the Big Apple and the fascinating history of this great hotel.

Hanhee L.
South Korea
April 09, 2016
Excellent
Very good excellent!

Hans B.
Switzerland
February 25, 2016
Sunday in NY
intersting history / building style
nice

Dan R.
Romania
December 10, 2015
Good location, dissapointing hotel
Location, location, location
In spite of the great location and history, the Waldorf Astoria NY does not live up to its reputation. The overall feeling is of old and poorly maintained rooms and facilities. The staff is not up to the pretended four stars with issues regarding privacy and attitude. Definitely a bad deal in terms of value for money.

Suzanne C.
Australia
October 27, 2015
Great location but better choices to be had
Location, location and staff out front grabbing taxis.
Being iron deficient, I wanted to have some milk in my room which I put in the mini bar fridge. The maids took it out and left it in the sun to spoil. To be fair, when I complained, they offered to replace to replace the milk and offered me a reimbursement to the room for "using" the mini bar fridge - even though I'd used nothing in it. The maids also failed to put clean glasses in the room on one evening when I'd been out all day and got back late from opera the bed hadn't been properly made. My room 1732 was opposite a good lift and so had to put up with noise 27/7 whenever I was in the room. Carpet threadbare and room in need of refurbishment. The main lobby downstairs is impressive though. But not the type of iconic experience I was hoping for. Wish I'd picked somewhere else.

Leormie E.
United States
October 20, 2015
Very good.
friendly staff, very clean, nice bed and very soft pillows
Very good!

David R.
United States
October 09, 2015
Excellent
Location, staff and comfort
My stay was very comfortable. I enjoyed the luxury and the way staff helped in accommodating us.

Edward E.
Australia
September 17, 2015
Staying in a Museum
This hotel is iconic and it is in an excellent location for both tourists and business travelers.
The room was dark as often is the case in New York. It had the original fireplace (not in use). The room was falling to pieces. The hand basin was cracked. The telephone was broken (and was never fixed despite requests to the front desk). The blinds did not fit the windows and had to be pulled by standing on the desk. The iron was broken and the ironing board could not be closed so it stayed open during my entire stay as the maid clearly could not close it either. There was breakfast buffet only so little choice for guests with special dietary needs. You don't stay at this hotel unless you want to be part of New York's history.

Nasser A.
United Arab Emirates
September 11, 2015
Nice hotel , nice staff
Comfort rooms - staff - cleanliness
Good hotel


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