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Waterfront Cebu City Hotel and Casino

Salinas Drive Lahug, Cebu City, Cebu, Philippines 6000

Very good 8.0
Based on 3195 reviews

Recent customer comments

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Very good



based on 3195 reviews
  • Hotel Condition/Cleanliness 8.1
  • Facilities 7.8
  • Location 8.4
  • Room Comfort/Standard 8.0
  • Service 8.0
  • Value for Money 7.8
  • Food/Dining 8.0

William S.
Australia
September 27, 2012
Great hotel and friendly staff
Friendly and helpful staff and excellent food.
This has been my 9th stay at the waterfront casino, and it has my vote for being oustanding in all the right areas. When you arrive you are greeted and helped immediately by the bell captains, the doorgirls, concierge and reception staff. Every time you see them, they give you a smile and greeting, always. The rooms are comfortable, and kept spotless. The casino/hotel is constantly being cleaned, and the staff are hard working and pleasant. The food, from buffet breakfasts to the many restaurants within the hotel is excellent and very reasonably priced. Our routine is to start at the Tref Bar for cocktails, their Happy Hour is from 5 to 9 pm, where all drinks are half priced, around $2.50 Australian. From there we can eat either Japanese, Chinese or Italian cuisine, and their chefs are world class. If you wish they will bring your meals to the bar or your drinks to the restaurant. After your drinks and meals for two people will be about $25.00 The Gym is open 24 hours, and is comprehensive, with weights, cardio, classes, and boxing ring with trainers. The pool area is beautiful and well supervised. The location is excellent, with only a short taxi ride to the major shopping centres. The rooms at the casino are even numbered at the front and odds at the rear overlooking the swimming pool. Try to avoid the rooms in the high (say 25 to 35)numbers as this is over the external air con plants, which can hum loudly for light sleepers. I travel to Cebu 3 or 4 times a year and always stay at the Waterfront Casino Lahug.

Aeri L.
South Korea
September 26, 2012
So so
breakfast was good
well.. I regreted booking this hotel as my previous hotel was much better. This hotel is quite old.. It seems to have lots of facilities in the hotel but actually they are useless..I guess... my room was not bad. there was a short earthquick and I hated staying in the high building that night. well...I don't want to recommend this hotel to my friends.

Erwin E.
Philippines
September 25, 2012
Lovely hotel
Location, food, ambiance
In spite the busy schedule of the hotel due to a national convention, the staff were still able to attend to our needs. Service was very good.

John D.
Philippines
September 22, 2012
Good place- except for one thing.
The hotel is just walking distance to bars, cafe, spa & restaurants. The facilities inside the hotel are very useful.
I enjoyed my stay in this hotel because there are many places you can go to near the hotel. I just didnt like the fact that they have corkage when bringing something inside the hotel such as beer and sodas. In other hotels its fine. The crew was uncertain about the corkage price and gave us a huge amount to pay which is way different than the price on the list. I paid 1,000 pesos for 12 bottles of beer. That's the worst thing ive ever experienced in a hotel. One more thing, the room air is a bit dry. The food from the room service menu is good.

DANIEL B.
Australia
September 22, 2012
Very nice hotel
Well appointed rooms and good staff
We stayed for 2 nights here. It is a very comfortable hotel and our room was beautifully appointed. We did have a drink at the pool bar and felt that it could do with some refurbishment to reflect the standards elsewhere in the hotel, although it is still a very pleasant place to relax. Staff were always charming and the buffet breakfast at Uno was wonderful.

Marilyn G.
Philippines
September 20, 2012
Very good Service
Service
We arrived very early at the hotel and my husband requested if we can check-in early because he was not feeling okay. The receptionist did not hesitate to give our request. She even suggested that we can use our breakfast coupon instead of the next day. After we had our breakfast we wait for a while and our room is ready.

Elsa P.
Philippines
September 20, 2012
excellent hotel
good choice of breakfast buffet menu, customer service focused staff
T'was an enjoyable, hazzle-free stay. This hotel can be recommended to family and friends!

Robert C.
United Kingdom
September 19, 2012
Such a high Standard for avery competitive price
overall standard of comfort and cleanliness
The Waterfront hotel sets standards well above the competitive price range that was charged. From the immaculate reception areas to the charm and efficiency of the staff in every department excellence could be found everywhere. From a choice of 5 restaurants where the choice and Quality compares with any restaurant in the world. The breakfasts were out of this world with everything you require including freshly baked bread and cakes. The Staff should be complemented for the total professional service that was provided. The only downside was the price of drinks in the bar areas and the room was not ready when I arrived but I had to only wait 15 minutes to be accomodated(after an expensive drink in the bar)...But as I said excellence personified

Sultan A.
Saudi Arabia
September 18, 2012
Lovely hotel with very friendly staff
Hight value of money, location was fantastic
Very enjoyable staying with high value of money. The staff were very professional and polite. The room was big, clean and well equipped. Another big advantage was the location

STELLA Z.
Philippines
September 18, 2012
Great location, huge room with complete amenities
courteous staff from reception to room service
I had a pleasant stay here and I would always consider this hotel for my future business trips in Cebu