Back to hotel info

Very good 8.0
Based on 3219 reviews

Recent customer comments

Filter by traveler type
Very good

based on 3219 reviews
  • Cleanliness 8.1
  • Facilities 7.7
  • Location 8.4
  • Room Comfort/Standard 8.0
  • Service 8.0
  • Value for money 7.8
  • Food/Dining 8.0

Jeff H. from United States
Solo travelers
Stayed 3 nights in February 2016
4-Star Incompetence
Location, Hotel Ambience, Staff Friendliness
I booked an Executive Suite for three nights. This was my third time staying at this hotel, and by far the worst experience. The room was fine, except for the bathroom. The bathtub drain stopper did not fit, so taking a bath was impossible. I discovered this late on my second night, and I reported it the next morning. There was also a major water leak from the bathroom ceiling that occurred on the morning of my last day. Surprisingly, the staff was very slow to respond as I called to report it twice. My room service dining experience was a disaster. I ordered the Angus burger without bacon and was told it would only take 25-30 minutes. Over 45 minutes later, I called back to check on the status and was told it should be arriving soon. When it was arrived, it had bacon and they forgot our drinks. Since I do not eat pork, I had no choice but to wait for another burger. My partner ate her meal alone. Fifteen minutes passed and they brought our drinks and another 'Angus' burger. This time, the meat was squashy. I have never seen meat so soft, and could not even eat half of the burger. When I called to complain, I was offered something else on the menu. Why would I order more food at this point? I was given a free cocktail instead. I told the room service receptionist that I should not be charged for the burger, but it still appeared on my bill the next morning. By the way... the Ambassador Lounge is a joke. If you go there for breakfast, expect to be underwhelmed. The food selection is very limited, so it forces you to go down to the main restaurant. The lounge has no view as well. All in all... not a good stay for what I paid. I will try the Marco Polo Hotel next time.
Reviewed February 23, 2016

c M. from Philippines
Stayed one night in February 2016
Good food
Staff at d breakfast buffet are nice and attentive, good food, tho not so many choices.. Our stay is good
Reviewed February 21, 2016

Dirk H. from Belgium
Stayed one night in February 2016
Very good
Reviewed February 19, 2016

Juliana Z. from Singapore
Stayed one night in July 2015
dated rooms
casino, location, quick check in
Reviewed February 18, 2016

Grant L. from Australia
Stayed 2 nights in February 2016
A weekend disaster
Reception staff were the worst I have encountered, rude, did not listen to our requests and made as wait for a long time with totally no care factor. Security and entry staff were total fools and had no idea how to speak or look after guests requirements! Restaurants had no coconuts or bananas all weekend, we are in the Philippines, tropics! Extremely bad planning! I was totally embarrassed because I had taken friends to this hotel who flew down from Manila who were also amazed at the total lack of professionalism given by the majority of the staff. My friend was even yelled at by security staff in the front entrance who tried to apologise afterwards but was refused his apology, disgusting behaviour from hotel staff! An extremely disappointing stay at a hotel where I spent a lot of money and will not stay there again as other hotels in Cebu give much better value for money and have nicer staff!
Reviewed February 16, 2016

fe J. from United States
Families with young children
Stayed 4 nights in July 2015
location, location, location
comfortable and value for my money
Reviewed February 13, 2016

LI Y. from Taiwan
Stayed one night in February 2016
Good location, immense lobby
Nice location near the ITpark
Reviewed February 11, 2016

Rashmi V. from Germany
Solo travelers
Stayed one night in February 2016
Rating of Waterfront Hotel Cebu
the Pool area, the breakfast and the staff
We had a relaxed stay with great service. We would always visit again. Great job!
Reviewed February 11, 2016

Adam J. from Australia
Solo travelers
Stayed one night in February 2016
Nice hotel
Luxury, hotel
Luxury hotel. Internet good. Dinning top end. But everything everything here is expensive
Reviewed February 10, 2016

kenneith H. from Philippines
Stayed 5 nights in February 2016
Will be in waterfront everytime we go to cebu! Superb!
Reviewed February 09, 2016