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Waterfront Cebu City Hotel and Casino

Salinas Drive Lahug, Cebu City, Cebu, Philippines 6000

Recent customer reviews

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Very good

8.0

based on 3106 reviews

1954 reviews in English

Value for Money
7.8
Location
8.4
Staff Performance
8.0
Hotel Condition/Cleanliness
8.1
Room Comfort/Standard
8.0
Food/Dining
8.0
All reviews (3106)
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Janelle K. Solo travelers Philippines, March 4, 2016
Stay in Waterfront

staff performance, location, comfort
7.7
Waterfront has been a fantastic choice. I will definitely come back again to this hotel
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Arlene I. Business travelers Philippines, March 4, 2016
Waterfront - one stop hotel

Cleanliness and comfort, having everything in one roof,competent staff
9
Great! As always
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Girlie M. Business travelers Philippines, March 3, 2016
Ok

Good food at uno resto
8
Ok
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Arnold N. Groups Philippines, March 2, 2016
Awesome...................................

Excellent
8
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Yariv M. Couples Israel, February 29, 2016
Good hotel
6.7
Very good hotel good breakfast nice casino
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Zenaida D. Families with young children Philippines, February 29, 2016
Great Stay at Waterfront Cebu

Location, Big rooms, Nice staff
9.3
We were lucky as we availed of an Ambassador room (with lounge pass) at a discounted price so the stay was well worth it. Though a bit old but the hotel is still grand. I wouldn't mind staying here again if and when there's another promo hahaha.
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Kok L. Business travelers Malaysia, February 24, 2016
Convenient hotel, nearby eatery places

Location, Food, Clean
8
Enjoyed the club lounge, nearby got a few nice restaurant like Golden Cowrie.
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Krisheena J. Solo travelers Philippines, February 24, 2016
awesome hotel
6.7
great service.
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Meniane T. Families with older children Philippines, February 21, 2016
Great venue and location.
5.7
Memorable stay for a wonderful event.
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Jeff H. Solo travelers United States of America, February 17, 2016
4-Star Incompetence

Location, Hotel Ambience, Staff Friendliness
5
I booked an Executive Suite for three nights. This was my third time staying at this hotel, and by far the worst experience. The room was fine, except for the bathroom. The bathtub drain stopper did not fit, so taking a bath was impossible. I discovered this late on my second night, and I reported it the next morning. There was also a major water leak from the bathroom ceiling that occurred on the morning of my last day. Surprisingly, the staff was very slow to respond as I called to report it twice. My room service dining experience was a disaster. I ordered the Angus burger without bacon and was told it would only take 25-30 minutes. Over 45 minutes later, I called back to check on the status and was told it should be arriving soon. When it was arrived, it had bacon and they forgot our drinks. Since I do not eat pork, I had no choice but to wait for another burger. My partner ate her meal alone. Fifteen minutes passed and they brought our drinks and another 'Angus' burger. This time, the meat was squashy. I have never seen meat so soft, and could not even eat half of the burger. When I called to complain, I was offered something else on the menu. Why would I order more food at this point? I was given a free cocktail instead. I told the room service receptionist that I should not be charged for the burger, but it still appeared on my bill the next morning. By the way... the Ambassador Lounge is a joke. If you go there for breakfast, expect to be underwhelmed. The food selection is very limited, so it forces you to go down to the main restaurant. The lounge has no view as well. All in all... not a good stay for what I paid. I will try the Marco Polo Hotel next time.
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Waterfront Cebu City Hotel and Casino CebuWaterfront Cebu City Hotel and Casino Cebu - Swimming PoolWaterfront Cebu City Hotel and Casino Cebu - Meeting RoomWaterfront Cebu City Hotel and Casino Cebu - Meeting RoomWaterfront Cebu City Hotel and Casino Cebu - Meeting RoomWaterfront Cebu City Hotel and Casino Cebu - Function RoomWaterfront Cebu City Hotel and Casino Cebu - Atlantic HallWaterfront Cebu City Hotel and Casino Cebu -  Mediterranean RoomWaterfront Cebu City Hotel and Casino Cebu - Pacific Grand BallroomWaterfront Cebu City Hotel and Casino Cebu - Lobby LoungeWaterfront Cebu City Hotel and Casino Cebu - Hotel FacadeWaterfront Cebu City Hotel and Casino Cebu - Guest RoomWaterfront Cebu City Hotel and Casino Cebu - Guest RoomWaterfront Cebu City Hotel and Casino Cebu - MadeleineWaterfront Cebu City Hotel and Casino Cebu - LobbyWaterfront Cebu City Hotel and Casino Cebu - Guest RoomWaterfront Cebu City Hotel and Casino Cebu - Guest RoomWaterfront Cebu City Hotel and Casino Cebu - Tin GowWaterfront Cebu City Hotel and Casino Cebu - Uno RestaurantWaterfront Cebu City Hotel and Casino Cebu - La GondolaWaterfront Cebu City Hotel and Casino Cebu - ExteriorWaterfront Cebu City Hotel and Casino Cebu - ExteriorWaterfront Cebu City Hotel and Casino Cebu - ExteriorWaterfront Cebu City Hotel and Casino Cebu - ExteriorWaterfront Cebu City Hotel and Casino Cebu - GardenWaterfront Cebu City Hotel and Casino Cebu - ExteriorWaterfront Cebu City Hotel and Casino Cebu - Swimming PoolWaterfront Cebu City Hotel and Casino Cebu - Swimming PoolWaterfront Cebu City Hotel and Casino Cebu - Swimming PoolWaterfront Cebu City Hotel and Casino Cebu - Swimming PoolWaterfront Cebu City Hotel and Casino Cebu - ExteriorWaterfront Cebu City Hotel and Casino Cebu - ExteriorWaterfront Cebu City Hotel and Casino Cebu - LobbyWaterfront Cebu City Hotel and Casino Cebu - ExteriorWaterfront Cebu City Hotel and Casino Cebu - GardenWaterfront Cebu City Hotel and Casino Cebu - Swimming PoolWaterfront Cebu City Hotel and Casino Cebu - ExteriorWaterfront Cebu City Hotel and Casino Cebu - Exterior


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