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Waterfront Cebu City Hotel and Casino

Salinas Drive Lahug, Lahug, Cebu City, Philippines 6000 (Show on map)

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Waterfront Cebu City Hotel and Casino Cebu City - Swimming Pool Waterfront Cebu City Hotel and Casino Cebu City - Meeting Room Waterfront Cebu City Hotel and Casino Cebu City - Meeting Room Waterfront Cebu City Hotel and Casino Cebu City - Meeting Room Waterfront Cebu City Hotel and Casino Cebu City - Function Room Waterfront Cebu City Hotel and Casino Cebu City - Atlantic Hall Waterfront Cebu City Hotel and Casino Cebu City -  Mediterranean Room Waterfront Cebu City Hotel and Casino Cebu City - Pacific Grand Ballroom Waterfront Cebu City Hotel and Casino Cebu City - Lobby Lounge Waterfront Cebu City Hotel and Casino Cebu City - Guest Room Waterfront Cebu City Hotel and Casino Cebu City - Guest Room Waterfront Cebu City Hotel and Casino Cebu City - Madeleine Waterfront Cebu City Hotel and Casino Cebu City - Lobby Waterfront Cebu City Hotel and Casino Cebu City - Guest Room Waterfront Cebu City Hotel and Casino Cebu City - Guest Room Waterfront Cebu City Hotel and Casino Cebu City - Tin Gow
Waterfront Cebu City Hotel and Casino Cebu City - La Gondola
Area: Lahug Number of Rooms: 561
Free Wi-Fi

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All reviews (2840)
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Allan B. Business travelers Philippines, August 23, 2015
Good amenities pulled down by awful staff service

Comfortable, great amenities, and good location
7
I last stayed at the Waterfront in 2012, when I return in 2015 I was impressed at how the hotel seemed cleaner, brighter, more polished. My room felt lighter, more comfortable. The renovations were impressive; the changes were very tasteful. But my 6-day stay was full of bad experiences with staff who seem to hold themselves to low performance standards. Like I was awakened once at 3am by a call from housekeeping to confirm that I was asking for new towels--I was not. He incorrectly dialed my room--a careless slip that caused me to wake up at an ungodly hour. I called one night complaining that the internet wasn't working and the lady at the reception told me that it's working fine and that I'm the only one who has complained. Next morning, my colleagues told me that they were told the same thing when they called. When I later insisted that they do something about the bad internet service, the frontdesk lady was very annoyed at me and insisted that the problem was my device. But she called their tech person who was not on site. When I talked to this person it was obvious he was incompetent. I read him the error messages I was getting (e.g., your network cable is not connected) yet insisted that the problem was not with their service, but was with my device (I was connecting using my MacBook & iPhone which do not have cables!). During check out early in the morning, there were two cues with only two frontdesk staff both of whom seemed annoyed at all the people who wanted to check out fast. Neither were smiling (in a country that is famous for its warm smiles); neither were apologetic nor gracious about the slow service. Colleagues had dinner at a hotel restaurant and one who had allergies asked the server three times to make sure that the dish he was getting had no nuts, each time the server said yes. After one bite he started getting rashes! There were nuts in the dish! So great infrastructure and amenities, but horrible service from the staff.
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Olwen B. Business travelers United States of America, August 22, 2015
Don't bother with the Ambassador Floor

Clean
5.3
Nothing really bad, but a lot of details and opportunities missed, which means this is not a 4-star hotel. Wifi was spotty, and sluggish even when it did work. Noisy carts and a lot of beeping noises outside my room woke me around 5am daily.
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Ma E. Couples Philippines, August 17, 2015
Awesome food

good food, value for money, good facilities
8
It was awesome. Had good swim in their pool. Staff are all accommodating, Wifi has good signal.
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Andrew J. Couples Australia, August 15, 2015
Quality Accommodation & Energetic Ambiance

Energy of the lobby, comfort of the room, quality of the food and beverage
9.7
An excellent hotel with excellent facilities. Good value for money.
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Francis B. Couples Philippines, August 7, 2015
Its all about experience...

Good location, has a couple of shops and restaurants at the lobby area, ample sized window to enjoy the city view.
7.7
The BAD: Room is quite old, shower is old, AC power socket are loose and could not hold firmly, Bathroom has no exhaust; Parking area looks dingy The GOOD: Location is nice, city view is good, A/C is cold, breakfast is okay, pool is okay, bed is comfortable, has a couple of shops and restaurants at the lobby area, ample sized window to enjoy the city view.
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Eranie M. Groups Philippines, August 7, 2015
Good hotel

Beds, location and cleanliness
8.7
It was a short stay but comfortable, hotel is clean and spacious, beds are comfortable
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Catherine C. Families with young children Philippines, August 6, 2015
Beautiful Hotel

staff, room, the hotel itself
9.3
Definitely we will be coming back!
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Mrs G. Couples Australia, August 3, 2015
Staff are excellent. Food very expensive.

Staff, location, facilities
6.7
I was sick when we arrived in Cebu. We cancelled our tours but my husband amused himself at the hotel casino and nearby mall while I was in the hotel bed. Food is very expensive but fast food is only few meters away from the hotel. Staff are very helpful.
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Naomi F. Families with young children Indonesia, July 31, 2015
Very good position and Confort room with cleaned

Confort room, near to Mall and nice food
10
Wonderful
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Robin L. Couples Australia, July 30, 2015
three day stay

complimentary breakfast, location room
8.3
I have stayed at the Waterfront Cebu at least a dozen times and rate it very high. This time an ATM in the hotel did not return my Bank of America debit card. Business gave me the bank's customer service number so I could cancel the card and the concierge arranged with the bank to have the card returned to me next morning. Room beverages are expensive and check out can be slow Robin Perth Australia
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Waterfront Cebu City Hotel and Casino Cebu City - Hotel FacadeWaterfront Cebu City Hotel and Casino Cebu City - Swimming PoolWaterfront Cebu City Hotel and Casino Cebu City - Meeting RoomWaterfront Cebu City Hotel and Casino Cebu City - Meeting RoomWaterfront Cebu City Hotel and Casino Cebu City - Meeting RoomWaterfront Cebu City Hotel and Casino Cebu City - Function RoomWaterfront Cebu City Hotel and Casino Cebu City - Atlantic HallWaterfront Cebu City Hotel and Casino Cebu City -  Mediterranean RoomWaterfront Cebu City Hotel and Casino Cebu City - Pacific Grand BallroomWaterfront Cebu City Hotel and Casino Cebu City - Lobby LoungeWaterfront Cebu City Hotel and Casino Cebu City - Guest RoomWaterfront Cebu City Hotel and Casino Cebu City - Guest RoomWaterfront Cebu City Hotel and Casino Cebu City - MadeleineWaterfront Cebu City Hotel and Casino Cebu City - LobbyWaterfront Cebu City Hotel and Casino Cebu City - Guest RoomWaterfront Cebu City Hotel and Casino Cebu City - Guest RoomWaterfront Cebu City Hotel and Casino Cebu City - Tin GowWaterfront Cebu City Hotel and Casino Cebu City - La Gondola

Customer Reviews - Waterfront Cebu City Hotel and Casino, Cebu City

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