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Very good 7.9
Based on 1198 reviews

Recent customer comments

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Very good



based on 1198 reviews
  • Cleanliness 7.9
  • Facilities 7.4
  • Location 8.0
  • Room Comfort/Standard 8.0
  • Service 8.0
  • Value for money 7.7
  • Food/Dining 7.7
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Jonalyn B.
Philippines
December 05, 2012
Beautifully Landscaped Garden
Comfortable, quiet stay
The stay was quite nice as the hotel is located in a quiet place away from the busy city. It was nice to walk around the garden in the morning and at night, and there were lots of places where you can sit down and enjoy a conversation with someone. The room I booked is Deluxe with Garden View, but I got a "roof view" instead. On the last day, they told me that the hotel will be having an electrical preventive maintenance from 8-10am, and that there will be a "sudden rise in room temperature and drop in water pressure." DON'T BELIEVE THAT, as they sugar-coated it. It actually meant that there will be power interruption (no electricity at all), and no water in the shower. I demanded for candles and water for bathing, and they gave me a big gallon of mineral water + bucket. The staff made their best effort to make up for the shortcoming in their letter/warning, and somehow I felt better from the genuine intention of the staff to make things better.

Derk M.
Netherlands
November 30, 2012
Good hotel in need of some updating
Location on the water away from the noise
we have stayed here many times but notice the hotel is in need of updating. water pressure in the rooms is low. there aare rust stains in the bathtub and sink. i have observed the same in previous visits and this needs to be looked into to. dining room was under repair so breakfast was moved to a smaller room which worked just fine only this room did not have wifi. internet in the rooms is slow. after all of the above i would still prefer this hotel over others in town.

Christine O.
Philippines
November 27, 2012
Friendly staff and nice ambiance
easy access to mall and near the city proper
he hotel staff were warm, friendly and receptive. It was a breeze to get to the main shopping areas easily. The food was good for this standard of hotel. I would highly recommend this hotel....it is clean, the rooms are more than adequate.

Jose B.
Philippines
November 26, 2012
Great... very accommodating staff
i liked the surroundings...
definitely, we would go back there...and recommend to my friends and colleagues...We have a very relaxing stay.We have great time and we really appreciate the ambiance.

Bernard G.
United States
November 26, 2012
Good Hotel but couldn't stay there
Location, room size, property is fairly large and spreadout
When we arrived for our stay for one night, we were informed that the hotel had broken a watermain to an entire building, and as a result, we were forced to move to another hotel. The front desk personnel was especially helpful to re-locate us, but unfortunately, the "similar" hotel was very, very bad and we would NEVER stay at that hotel again. It's supposedly 4 star, but one of the WORST hotels I've ever stayed at.

Jose B.
Philippines
November 26, 2012
Great ambiance
Peacefulness of the surroundings
We loved the place. It was such relaxing and the space are wide. We will definitely go back there and would recommend to friends and colleagues.

Paul M.
United Kingdom
November 25, 2012
Nice hotel, but quite expensive
Nice swimming pool, deep enough (10m) for diving.
Nice hotel, but not sure I would stay there again. Poor first impression given by hotel security and lazy porter. Enjoyed the pool. The hotel felt a bit impersonal and the staff generally distant, with a few exceptions. Prices for extras were sometimes very expensive, for example the wine list prices. The buffet breakfast was nice, but on the first morning it was very difficult to find somewhere to sit.

Lothar K.
Germany
November 23, 2012
Nice garden
Free wireless
Hotel is in a very large garden property with a nice pool and free wireless, the rooms are old furnished but clean. The only real bad managed department is Food and beverage. Over 4 days out of any diet soda. Pricing ridiculuous, example a sodawater can cost nearly double the price of any other can. A vegetarian pizza is the most expensive one, the fully loaded with everything on it is 15% cheaper.

VICENTE D.
Philippines
November 20, 2012
nice ambience
realxing
we had a relaxing stay at this hotel. buffet breakfast is not that delicious but overall stay is ok. their staff needs more training.

daniel H.
United States
November 15, 2012
beautiful hotel great rooms most comfortable beds
quiet place just beautiful nicest people
Had a great time here the room was great the bed the best good food this is a non smoking city no smoking in the rooms designated smoking area at hotel