Excellent 8.2
Based on 1312 reviews

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About Watermark Hotel and Spa


The Watermark Hotel and Spa lives up to its tradition with excellent amenities and a perfect location. Located in Surfers Paradise on the Gold Coast, this property is well appointed and equipped with modern facilities including plasma televisions in each of the rooms. The grand entrance is impressive to say the least. After checking in, there is plenty to see and do including visiting the local bars and restaurants and shopping. Perfectly located two blocks from the beach, the Watermark Hotel and Spa is a great place to stay. Whether you’re in town on business and need the Watermark for its extensive conference rooms or touching base on the Gold Coast for relaxation purposes, this hotel has it all. Spend some time in the day spa or relax by the pool, and it will be a truly enjoyable holiday.
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Internet access

  • Free Wi-Fi in all rooms

Getting around

  • Valet parking
  • Car park

Things to do, ways to relax

  • Hot tub
  • Fitness center
  • Swimming pool [outdoor]
  • Spa
  • Massage(s)
  • Tours

Dining, drinking, and snacking

  • Room service [24-hour]
  • Room service
  • Restaurant(s)
  • Coffee shop
  • Bar

Access, services, and conveniences

  • 24-hour front desk
  • Facilities for disabled guests
  • Luggage storage
  • Newspapers
  • Laundry service
  • Dry cleaning
  • Concierge
  • Elevator
  • Pets allowed
  • Safety deposit boxes
  • ATM
  • Currency exchange
  • Salon
  • Shop(s)
  • Smoking area

For the kids

  • Babysitting service

Languages spoken

  • English
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Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-12 year(s) Stay for free if using existing bedding.
  • Guests over 12 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Breakfast Charge (when not included in room rate): 34 AUD
Check-In From: 02:00 PM
Check-Out Until: 10:00 AM
Distance from City Center: 1 km
Distance to Airport: 25 km
Internet Usage Fee: 25.00 AUD
Non-Smoking Rooms / Floors: Yes
Number of Bars: 2
Number of Floors: 20
Number of Restaurants: 2
Number of Rooms : 388
Parking Fee (per day): 20 AUD
Reception Open Until: 12:00AM
Room Voltage: 240
Time to Airport (Minutes): 35
Year Hotel Built: 1996
Year Hotel Last Renovated: 2014
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Important notice

The property does not accept Schoolies bookings. The property does not have the policies, procedures, or resources to accommodate the unique needs of school leavers during the annual Schoolies Period. For this reason, the property reserves the right to reject bookings from school and/or university leavers for the entire Schoolies Period.
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Verified traveler reviews

Filter by traveler type

  • Hotel Condition/Cleanliness 8.5
  • Facilities 8.1
  • Location 8.8
  • Room Comfort/Standard 8.4
  • Service 8.2
  • Value for Money 8.2
  • Food/Dining 7.3
Sort by

Deborah H. from Australia
Business travelers
Stayed 2 nights in August 2016
business wise i was very comfortable
Cons - 1 major one, I booked in and immediately told I had to pay for my var to be parked under the building - $20 per night. I will not be staying there again, and I will be telling anyone who happens ask me - so was NOT good value at all! it left me with a very bad taste in my mouth. Hidden costs.
Reviewed August 26, 2016

Abdullah A. from Kuwait
Stayed 8 nights in August 2016
1- i waited 1 hour for check-in and for my room to be ready after a 14 hour flight. 2- the room i st
2- the room i stayed in was filthy. The bathroom was not clean, door cabinet in bathroom is missing. light in the ceiling are missing and the walls are cracked and unpainted.
Reviewed August 24, 2016

Amber S. from Australia
Families with young children
Stayed 2 nights in August 2016
The keys to enter the room didnt work multiple times which made it hard to use the elevators. Parking also wasnt clearly outlined that it costs $20 per day. So be careful!
Reviewed August 24, 2016

NURULAINI B. from Singapore
Stayed one night in August 2016
great location, just beside the Light Rail -Surfer's Paradise
it is nicely located besides the Light Rail-Surfer's Paradise Station. if you book a high floor room, you will see the beautiful blue beach.
Reviewed August 23, 2016

John L. from Australia
Stayed 3 nights in August 2016
Tired ordinary rooms, old bathrooms. Not very clean.
Reviewed August 22, 2016

Mok F. from Hong Kong
Families with older children
Stayed one night in August 2016
Good Location, near Surfers Paradise, Cleaness, 2 twins bed is big enough for 2 adults and 1 child. But the dinner buffet is really bad, not worth, the taste of the is too sweet (mussel with sweet soysauce, fried noodle with a lot of sugar). Won't eat it again.
Reviewed August 20, 2016

praveendra N. from Australia
Families with older children
Stayed one night in August 2016
value for money hotel
Excellent location , affordable price , walking distance to Cavill mall and beach will stay again
Reviewed August 19, 2016

Margaret H. from Australia
Business travelers
Stayed 3 nights in August 2016
All fab at this hotel in downtown Sufferers' Paradise! It is right on the tram line too which is great :)
Reviewed August 16, 2016

Allan M. from Australia
Stayed one night in August 2016
Quick trip
Room was comfortable. Beds and bedding were excellent. The only down size was whoever was above us sounded like a baby elephant and you could here people in the passage way when they were entering there rooms nearby.
Reviewed August 12, 2016

Hassan A. from Australia
Stayed one night in August 2016
For a 4.5 star hotel it is run like a budget motel
Reviewed August 11, 2016


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