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Excellent 8.2
Based on 1257 reviews

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About Watermark Hotel and Spa

Description

The Watermark Hotel and Spa lives up to its tradition with excellent amenities and a perfect location. Located in Surfers Paradise on the Gold Coast, this property is well appointed and equipped with modern facilities including plasma televisions in each of the rooms. The grand entrance is impressive to say the least. After checking in, there is plenty to see and do including visiting the local bars and restaurants and shopping. Perfectly located two blocks from the beach, the Watermark Hotel and Spa is a great place to stay. Whether you’re in town on business and need the Watermark for its extensive conference rooms or touching base on the Gold Coast for relaxation purposes, this hotel has it all. Spend some time in the day spa or relax by the pool, and it will be a truly enjoyable holiday.
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Features

Internet

  • free Wi-Fi in all rooms

Transportation

  • valet parking
  • car park

Fitness & recreation

  • fitness center
  • spa
  • massage
  • games room

Swimming & soaking

  • hot tub
  • outdoor pool

Food & beverage

  • 24-hour room service
  • room service
  • restaurant
  • coffee shop
  • bar

Pets

  • pets allowed

Cleaning services

  • laundry service
  • dry cleaning

Guest services

  • luggage storage
  • babysitting
  • newspapers
  • tours
  • concierge

On-site facilities

  • facilities for disabled guests
  • elevator
  • salon
  • shops
  • smoking area

Health and security

  • 24-hour front desk
  • safety deposit boxes

Business & money services

  • meeting facilities
  • business center
  • ATM/cash machine on site
  • currency exchange

Languages Spoken

  • English
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Policies

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-12 year(s) Stay for free if using existing bedding.
  • Guests over 12 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Breakfast Charge (when not included in room rate): 34 AUD
Check-In From: 02:00 PM
Check-Out Until: 10:00 AM
Distance from City Center: 1 km
Distance to Airport: 25 km
Internet Usage Fee: 25.00 AUD
Non-Smoking Rooms / Floors: Yes
Number of Bars: 2
Number of Floors: 20
Number of Restaurants: 2
Number of Rooms : 388
Parking Fee (per day): 20 AUD
Reception Open Until: 12:00AM
Room Voltage: 240
Time to Airport (Minutes): 35
Year Hotel Built: 1996
Year Hotel Last Renovated: 2014
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Important notice

The property does not accept Schoolies bookings. The property does not have the policies, procedures, or resources to accommodate the unique needs of school leavers during the annual Schoolies Period. For this reason, the property reserves the right to reject bookings from school and/or university leavers for the entire Schoolies Period.
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Recent customer comments

Filter by traveler type
Excellent



  • Hotel Condition/Cleanliness 8.5
  • Facilities 8.3
  • Location 8.8
  • Room Comfort/Standard 8.4
  • Service 8.2
  • Value for Money 8.2
  • Food/Dining 7.3

GIJO V.
Australia
June 30, 2016
W
Very good fecilities

Jan D.
Australia
June 29, 2016
Convenience and Service
I enjoyed my stay at Watermark. It was really convenient for me to go to the beach and the shops. Food was really good at the restaurants and they have all the amenities needed so you don't have to go out of the hotel for spa and even haircut. I would stay at this hotel again.

Sandy C.
New Zealand
June 26, 2016
Disappointing
I made a reservation for 3 adults in a superior king room - on the photos it showed that the room had a big king bed (which we got so nothing to complain about that) and a large single sofa bed. I have stayed at this hotel previously with the exact same sofa bed from the photo in the room hence I was sure that this sofa bed would be big and comfortable enough for an adult to sleep on. However, when I entered into the superior king room, there was a tiny one seater sofa pulled out into a tiny sleeping bag size bed in the room. The pillow were almost wider than the bed!! After a few comparison with the sofa bed on the photos of the superior king room, its confirmed, THEY WERE DIFFERENT! So I rang the reception and notified them of the tiny sleeping bag sized bed and they said there is only one type of sofa bed and that I had no other choice. After I told them that I have stayed with them before and have seen that they indeed have a bigger sofa bed, the lady changed her story and said because I had previously stayed at a room with a smaller bed thats why it could fit the bigger sofa bed. Long story short, I had to change to a smaller room (even though I had already paid for a bigger room) in order to get a bigger sofa bed, I wasn't able to get the bed shown in the photo. If this isn't FALSE ADVERTISING then I don't know what is! VERY UNHAPPY!! Their outdated swipe keycards also failed to activate the elevator (ALL 3 OF MY CARDS WERE USELESS!) Had to get the kind stranger in the elevator to press our floor button for us. Once we arrived on our floor, ALL 3 keys could not open our room door!! So we had to go all the way down to reception to activate our cards again, this time only1 out of the 3 worked! Overall, all I can say is, this is an outdated hotel, overpriced for what it offers and that photos are DECEIVING! the room wasn't very clean, the carpets were gross and the air con was useless. I WOULD NOT STAY THERE AGAIN!

Yu C.
Taiwan
June 24, 2016
Great
Great

Zi L.
Malaysia
June 23, 2016
Love this hotel!
Worth it

CUNDI C.
China
June 23, 2016
good
good location

Ajay K.
Australia
June 18, 2016
Good location
Excellent hotel. Great location and good value for money

Jodi M.
Australia
June 16, 2016
Great hotel great location
We stayed on the 12th floor had ocean views. Good size rooms.. Very clean. Staff very friendly & helpful The Walrus Social restaurant was beautiful & reasonably priced. Do yourself a favor & have the arrancini You can't go wrong staying here.. Tram @ doorstep and walking distance to everywhere 👍

Marc V.
Australia
June 14, 2016
Great location
I think the deluxe bathroom should have a separate shower. Also a small microwave would have been handy. Awesome having the trams on your doorstep.

Jordan B.
Australia
June 08, 2016
Rude
Manager was yelling and rude


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