Excellent 8.2
Based on 1290 reviews

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About Watermark Hotel and Spa

Description

The Watermark Hotel and Spa lives up to its tradition with excellent amenities and a perfect location. Located in Surfers Paradise on the Gold Coast, this property is well appointed and equipped with modern facilities including plasma televisions in each of the rooms. The grand entrance is impressive to say the least. After checking in, there is plenty to see and do including visiting the local bars and restaurants and shopping. Perfectly located two blocks from the beach, the Watermark Hotel and Spa is a great place to stay. Whether you’re in town on business and need the Watermark for its extensive conference rooms or touching base on the Gold Coast for relaxation purposes, this hotel has it all. Spend some time in the day spa or relax by the pool, and it will be a truly enjoyable holiday.
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Features

Internet

  • free Wi-Fi in all rooms

Transportation

  • valet parking
  • car park

Fitness & recreation

  • fitness center
  • spa
  • massage(s)
  • games room

Swimming & soaking

  • hot tub
  • swimming pool [outdoor]

Food & beverage

  • 24-hour room service
  • room service
  • restaurant
  • coffee shop
  • bar

Pets

  • pets allowed

Cleaning services

  • laundry service
  • dry cleaning

Guest services

  • luggage storage
  • babysitting
  • newspapers
  • tours
  • concierge

On-site facilities

  • facilities for disabled guests
  • elevator
  • salon
  • shop(s)
  • smoking area

Health and security

  • 24-hour front desk
  • safety deposit boxes

Business & money services

  • meeting facilities
  • business center
  • ATM/cash machine on site
  • currency exchange

Languages Spoken

  • English
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Policies

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-12 year(s) Stay for free if using existing bedding.
  • Guests over 12 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Breakfast Charge (when not included in room rate): 34 AUD
Check-In From: 02:00 PM
Check-Out Until: 10:00 AM
Distance from City Center: 1 km
Distance to Airport: 25 km
Internet Usage Fee: 25.00 AUD
Non-Smoking Rooms / Floors: Yes
Number of Bars: 2
Number of Floors: 20
Number of Restaurants: 2
Number of Rooms : 388
Parking Fee (per day): 20 AUD
Reception Open Until: 12:00AM
Room Voltage: 240
Time to Airport (Minutes): 35
Year Hotel Built: 1996
Year Hotel Last Renovated: 2014
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Important notice

The property does not accept Schoolies bookings. The property does not have the policies, procedures, or resources to accommodate the unique needs of school leavers during the annual Schoolies Period. For this reason, the property reserves the right to reject bookings from school and/or university leavers for the entire Schoolies Period.
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Recent customer comments

Filter by traveler type
Excellent



  • Hotel Condition/Cleanliness 8.5
  • Facilities 8.3
  • Location 8.8
  • Room Comfort/Standard 8.4
  • Service 8.2
  • Value for Money 8.2
  • Food/Dining 7.3

Tasso C.
Singapore
July 26, 2016
Great Location!
Near to shopping, food and beach. Spacious and clean.

EMEEL H.
Australia
July 24, 2016
To who may concert
It was amazing price and location

Vishnu S.
Singapore
July 22, 2016
Great Location. Great Hotel.
We came to Gold Coast for our Honeymoon. We were very pleased with the hotel. The location was fantastic. There were lots of shops, minimarts and restaurants around the hotel area. The tram station was also right infront of the hotel. We got the ocean view room and it was beautiful to see the beach and ocean right from our room window. Hotel was also very near to surfers paradise. The staffs were friendly and helpful. The rooms were very clean too. Housekeeping was done everyday and it was done neatly. Toiletries were replenished everyday. I would definitely recommend this hotel to those who wants to visit gold coast. The only downside was as a guest in that hotel we had to pay for parking. There wasn't any complimentary parking. Mr & Mrs RVP Singapore

Deborah R.
Australia
July 21, 2016
Value for money
It was affordable for my budget

Sharon S.
Australia
July 19, 2016
Our stay
Very friendly helpful staff great place clean good value for money

Iwan S.
Indonesia
July 18, 2016
Very bad service specially from The Manager
Dear CS Agoda, On July 5, 2016, me n my family incl 2 childrens n 1 baby have arrived at Watermark Hotel n Spa from Melbourne. Our schedule was delayed becauce the flight delay for 2hours. We must arrive to GC at 03.30pm to 06.30 . We have arrived at hotel around 07.30pm to check in. About 11.00pm the children n the baby still playing and maked some noisy sound . Unfortunetly the guess beside our room made complet to the hotel because the noisy and then the manager in duty at that nite came and knock our door my niece opened that door. He said with high voice angry told my niece not to noisy because the guess next door were complen. Then he knocked the parent rooms infront ours said you are the parents? My sister yes. He said again with high voice told your children not made any noisy again if they do it again the hotel will kick we out that time that moment too. How can with the manager level threat us his customers like that no attitude, no hospitality, no good words?? Would kick us out from hotel in the midle of nite? How come he has no heart and rude like that? Just say nicely, we will tell the children. I think the staff level on front office better threat the customer. They apologize to us and changed our rooms. With this happed, me and my family never stay at Watermark Hotel and Spa GC again. And please averyone with children to consider again to stay to Watermark Hotel and Spa because what happed to us can be happening to you too if your childrens make a noisy sound. Thank you. Regards, Mili/Iwan

Nga T.
New Zealand
July 18, 2016
All good
We had a good time

KENG Y.
Malaysia
July 18, 2016
Great Location and Nice View.
Next to G:link station, and 5 minutes walking distances to the beach.

Wulf L.
Australia
July 17, 2016
Xx
In all the hotels I stay this hotel u have to pay for wifi plus a movie per day $9.95 per day. Wifi should be free. Had to wait for approx 20 mins to check out. Should have septet check in for groups and air crew

SOON Q.
Malaysia
July 17, 2016
Great location
Nice hotel great location. Price at the bar is pretty reasonable but foodat the restaurants are expensive



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