Back to hotel info

Recent customer comments

Filter by traveler type

based on 959 reviews
  • Cleanliness 9.3
  • Facilities 8.4
  • Location 8.6
  • Room Comfort/Standard 9.2
  • Service 9.3
  • Value for money 8.9
  • Food/Dining 8.3

Alex C.
January 18, 2016
Excellent Staff!!!
Well-trained Staff
I had stayed in the hotel for almost every month and the hotel staff are very polite and go all the way out to please the guests.

Karyn S.
New Zealand
January 12, 2016
We are coming back
The location, The staff. The size of the rooms
We loved this hotel, the best of our trip and we stayed in some 5 star hotels. From the staff, who were very helpful in suggestions of things to do, and places to see. The rooms were spotless and the fresh fruit upon arrival and treats every evening. We utilised the Spa and had facials and Thai Massages which were very resonably priced and very good. If you have to get laundry done, it comes back like brand new. The Cafe for breakfast has a great selection, and again the staff are wonderful. The pool is clean and a decent size, and there were plenty of loungers and places to sit. In all this hotel is real oasis in this crazy but wonderful city, cant wait to go back next year.

michael G.
United Kingdom
January 08, 2016
Friendly staff great rooms and great breakfast selection
Very relaxing and pleasant I would recommend to friends who visit Phnom Penh

Kam C.
January 08, 2016
Clean and big room
Clean, breakfast
Staff won't allow early check in even room is available. Want to charge USD20 for early check in. The manager scolded his staff on some accounting issues and everyone in the lobby can hear. They talked so loud for more than 15-20minutes. This is very bad.

Eitan L.
United Kingdom
January 02, 2016
Fantastic and Beautiful
Room size, luxurious, immaculate service
One of the best places i have ever stayed in. The service was immaculate, the building itself is beautiful, and the rooms are very large. I have been spoilt. i would certainly go back.

Thomas B.
United States
December 26, 2015
Unique, urban luxury
The service, architecture and interior design are particularly notable.
Memorable, relaxing, safe in an architecturally beautiful setting.

Laurent A.
December 25, 2015
great find in the city
service, room, location

Laurent A.
December 25, 2015
fantastic hotel, a great find in the city!
extremely helpful & friendly staff, fantastic location, wonderful hotel
The staff were very well trained, so helpful. Rooms were comfortable, clean. Location superb, within walking distance to the sights. Breakfast good. Children friendly.

Chris T.
United States
December 22, 2015
Very pleasant stay. Great breakfast
Breakfast. Staff. Large rooms.
The place is nicely located to most of the attractions in Phnom Penh. Able to walk to the place and central market and s-21. All within 15 -20 min. Problem is with the traffic with Phnom Penh it may be easier to take a tuk tuk taxi. Street condition in Phnom Penh is not ideal (unlike SIEM reap. Which feels much cleaner and nicer to walk around compared to PP) but this is not the hotel's fault. The place is a bit further away from the night actions but it's an easy ride with the tuk tuk. The two best thing about the hotel is the staff(extremely helpful and attentive) and the breakfast venu (located at the Kayser bakery attached to the hotel in front). Both the French and Asian option are awesome and the coffee they have is outstanding (better than most of the coffee shops I have been in the US). Staff there is also more than willing to accommodate any requests you have. Overall I would strongly recommend this place as a place to stay for family with small children.

Guy W.
United Kingdom
December 21, 2015
Stunning hotel and staff
Quality of accommodation/value for money/staff
A simply wonderful experience - look no further, this hotel and its staff are exceptional!