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White Rose Kuta Resort - Villas & Spa

Jl. Legian Kuta , Legian, Bali, Indonesia (Show on map)

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Formerly : White Rose Hotel
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Area: Legian Number of Rooms: 150
Free Wi-Fi

Recent customer reviews

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Very Good

7.7

based on
184 reviews

Value for Money
7.5
Location
8.6
Staff Performance
7.6
Hotel Condition/Cleanliness
7.7
Room Comfort/Standard
7.8
Food/Dining
7.2
Solo travelers (184)
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Josephine L. Solo travelers Singapore, October 24, 2014
Great service, good location.

good location, great service, hotel surroundings are nice.
7
I was a solo traveller there for 5 days. I'm not fussy about hotels, so it was okay for me. Location is good (less than 5-10 mins walk to the street with many shops to cruise around and 10-15 mins walk to a shopping mall) and service staff was friendly. They tried very hard to make my stay as comfortable as possible and most greeted me with a smile and a "good morning" or "hello" when they see me. It's a little old fashioned styling and decor wise, but it's no big deal to me. The problem I had with the hotel is the drainage/sewage system. When I first checked in, the toilet smelt like sewage and it was really off putting. I tried to request for a change of rooms but they said they were at full occupancy. They came by several times to fix the smell and eventually it didn't smell like sewage anymore but then the toilet bowl smelt like chlorine/bleach and it was really strong. I called housekeeping several more times to try and rectify the issue but the housekeeping guy was very apologetic and said he's tried several ways to clean the toilet and to get rid of the smell but he couldn't. They left me a glade air freshener to kill the smell as and when it came back but could not resolve the issue. The housekeeping guy that handled this was very nice and apologetic though, every time he saw me around he'd ask "hows the toilet, still have smell? do you need water or extra toiletries? if you need anything please let me know, i'm so sorry i can't fix the smell for you, i tried my best" etc. I didn't manage to ask his name, but he was friendly and told me more about Bali when he asked where i've been for the day and gave me some local insight. The tap water also tasted like bleach/chlorine, so it wasn't pleasant. Overall good location, great service but their sewage and sanitation system may be a problem, so it's up to you to weigh the pros and cons. For the discounted rate I paid for the room, I think it's alright. Not the best, but not the worst either.
Lok W. Solo travelers Malaysia, October 17, 2014
Slow check in, rare human touch

Location
7
Upon arrival , been told to be back 2.20pm to get a room. Although I was arrived later at 2.40pm but room still not available. Check in staff are not helpful till I need to questioned progress to get a rooms. Staff are not friendly, lack of smile and I rarely feel passion from them. Internet generally provoked your patience. Slow internet ever, non stop re-sign in process, while those code are very hard to remember.
Ian D. Solo travelers New Zealand, October 16, 2014
Badly run

Hard to find nice staff poorly managed
5.3
In 16 days I saw it all and changed my room 4 times.I got food poisoning from a seafood pizza that took me out for 3 days. Could be a great 4 star hotel however being run as a 2 star party shack and is in need of some money spent on it. Here are some of the hotels bad points. 1/They blair really bad music through a blown system during the day when most of us come here to relax by the pool as the bars and music are straight outside at night. 2/The menu is very basic and not executed very well andhigen is questionable as i got food poisoning.Breakfast is just left overs and the bacon is not real and is processed like cheap ham. 3/The free wifi is like going back to 1999 dial up speeds...like pulling teeth I just gave up during the day time although you could use their business lounge at a price. 4/The TV reception is snowy at best,they have heaps of fox channels the you can't watch..what the? why bother 5/ the concrete slabs are very thin so you can here people above you thumbing around. 6/ No fresh juice wine or sparkling mineral water just basic drinks and beer And they are one of the only hotels the market to groups of young rugby players Could be great if the left the party out side and worked on being a 4 star as advertised,it has the potential just poorly manged in the wrong direction. Whats the old saying 'Can't see the wood for the trees'
Brent R. Solo travelers Australia, October 12, 2014
great hotel very central

nice rooms great pool good breakfast very central.
8.3
Ian D. Solo travelers New Zealand, October 9, 2014
White Rose Kuta Resort - Villas & Spa
5.3
Testing Ground room stunk of sewage got food poisoning from a seafood pizza Wifi is like dial up speeds in 1999 Cant watch all the fox programs as TV reception is so bad and snowy whats the point Food an drink menu is limited Bad music played by pool every day Poorly managed and shabby and run down
Max W. Solo travelers Australia, October 6, 2014
Solo traveller

Pool, staff, pool
8.3
The staff really pulled out all the stops to make my stay at the white rose hassle free. They were all very friendly, the rooms were super clean and the hotel is close to everything but tucked away from all the noise.
David H. Solo travelers Australia, September 28, 2014
mrs

pool gardens staff
9.7
Relaxing
Steven C. Solo travelers United Kingdom, September 6, 2014
great location and facillities

location and swimming pool
9.3
great location - slow internet
Malcolm K. Solo travelers Australia, August 9, 2014
Vacation

Location,staff.atmoshere
9
relaxing,carefree and very rewarding
Colin H. Solo travelers Australia, August 7, 2014
great place great staff

location..staff..clean
9

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Customer Reviews - White Rose Kuta Resort - Villas & Spa, Bali

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