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About Willow Banks Hotel


Designed for both business and leisure travel, Willow Banks Hotel is ideally situated in Shimla City Center; one of the city's most popular locales. The hotel lies . Km from the city center and provides accessibility to important town facilities. This modern hotel is in the vicinity of popular city attractions such as Mall Road, Ritz Cineplex, Christ Church.

Willow Banks Hotel offers impeccable service and all the essential amenities to invigorate travelers. While lodging at this wonderful property, guests can enjoy 24-hour room service, Wi-Fi in public areas, room service, airport transfer, meeting facilities.

The ambiance of Willow Banks Hotel is reflected in every guestroom. television LCD/plasma screen, internet access – wireless, air conditioning, heating, desk are just some of the facilities that can be found throughout the property. The hotel offers wonderful recreational facilities such as hot tub, fitness center, sauna, spa, massage to make your stay truly unforgettable. Superb facilities and an excellent location make the Willow Banks Hotel the perfect base from which to enjoy your stay in Shimla.
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  • Wi-Fi in public areas


  • airport transfer

Fitness & recreation

  • spa/sauna
  • gym/fitness
  • fitness center
  • sauna
  • spa
  • massage
  • steamroom

Swimming & soaking

  • hot tub

Water sports

  • water sports (non-motorized)

Food & beverage

  • 24-hour room service
  • room service
  • restaurant
  • bar

Cleaning services

  • laundry service

Guest services

  • tours

On-site facilities

  • family room
  • elevator
  • salon

Health and security

  • safety deposit boxes

Business & money services

  • meeting facilities
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Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-5 year(s) Stay for free if using existing bedding.
  • Guests over 5 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 1200 INR
Check-In From: 12:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: . Km
Distance to Airport: 21. Km
Number of Bars: 1
Number of Floors: 5
Number of Restaurants: 1
Number of Rooms : 35
Room Voltage: 220
Time to Airport (Minutes): 40
Year Hotel Built: 1871
Year Hotel Last Renovated: 2006
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Food, drink and entertainment

Cafe Willows

Cafe Willows

A Multi Cuisine restaurant serving delectable, mouthwatering dishes. Our elaborate menu is truly cosmopolitan, the service warm and personalized and the setting regal.

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Recent customer comments

Filter by traveler type
Very good

  • Hotel Condition/Cleanliness 7.5
  • Location 8.5
  • Room Comfort/Standard 7.4
  • Staff Performance 7.4
  • Value for Money 6.7
  • Food/Dining 6.8

5.3 Sunita K.
March 23, 2016
Willow Banks Hotel
We didnt like this hotel its run down, very dark and messy due to renovation works. Not worth the price. Furniture is basic. It was so cold and they only provide one small heater which is good for nothing, i requested for two but they said cannot provide two. It is just a basic but overpriced hotel. This was one of the worst and most expensive hotel out of our 5 hotels booked thru out our 10 days trip. It is situated at the end of Mall Road so need to walk up hill to shops etc

8.7 Yajurvir S.
November 18, 2015
Best location and great accommodation!!
Proximity to the town centre, food and facilities
Friendly staff. Received free upgrade to the Premium rooms. Good quality and variety in the buffet breakfast. Wifi was good as well. Perfect location!! Cons: 3.5/5 for housekeeping/cleanliness, same for the food.

7.3 varun S.
January 20, 2015
Good location but bit over price
Location food n staff
Stay was grt good location hotel but over price if sumone wanna stay @ mall road this hotel is ideal but hotel needs to improve the room wht thy charge for but overall this hotel is ok for stay n staff r very polite n good

9 Arindam R.
December 31, 2014
Our Stay at Willow Banks
Location, Food and Rooms
Good hotel to explore

10 Neemalen G.
South Africa
January 05, 2015
Great hotel with a wonderful view.
Good food, good location and great view

4.7 Munish G.
October 07, 2014
hotel is good.
good location only
stay was good. food quality was hopeless. staff co-ordination / response was very very very poor. will never think of staying there.

10 Deborah S.
United Kingdom
September 10, 2014
The staff were fantastic and were extremely attentive and helpful.

United States of America
August 17, 2014
Do not book this hotel if you have luggage!!
Near the city center, proximity to restaurants and views
Dirty and smelly bathroom, dirty towels and bed sheets. The hotel is on the hill and taxis and cars do not go there. Hence, be careful, if you are traveling with luggage and small children, be prepared to walk with your luggage to the top of the hill in order to arrive at the hotel. If you have heart or blood pressure problem, I would strongly recommend that to you do not stay in this hotel.

5.3 Navparkash S.
United States of America
June 25, 2014
central location
The rooms were plain . Gym had no weights. Staff was helpful. Room service was poor. some curries were good, Mostly mediocre. Our children got 5 chick peas(Chana) in chocolate ice cream.

6.3 Dhiraj V.
United Kingdom
June 29, 2014
Good place to stay but you need to be able bodied
We enjoyed our stay at the hotel, the breakfast menus need to be upgraded for a four star hotel we expected a bit more variety and better standard. The staff were very helpful and courteous