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Wyndham Grand Plaza Royale Hangzhou

No.555 Fengqi Road, Zhejiang Province, West Lake District – Hubin Area, Hangzhou, China 310006 (Show on map)

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Area: West Lake District – Hubin Area Number of Rooms: 294
Free Wi-Fi

Recent customer reviews

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Fantastic

8.7

based on
124 reviews

Value for Money
8.1
Location
8.9
Staff Performance
9.3
Hotel Condition/Cleanliness
9.2
Room Comfort/Standard
9.1
Food/Dining
7.9
All reviews (124)
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Yves A. Couples France, September 7, 2014
Good reception , room service so so

People at the reception very kind ! View from the room in garden lake nice , new rooms quality nice
6.3
The rooms a bit small ! Swimming pools , only for kids , not enough deep Too far from the center west lake ! Room To expensive compare the small difference of price with the haytt hotel !!!!!!
John D. Business travelers United Kingdom, August 14, 2014
Great staff, nice hotel. Good location

Staff are awesome. Good location. Nice rooms
9.3
As most people who review this hotel comment, it's staff are amazing. Probably the best I have come across in terms of friendliness and helpfulness. Some even knew my name and I hadn't talked to them before (was I the only Westener that day?). The downstairs lobby bar and waiting area are in real need of a trendy refurb. It is the only area of the hotel that I feel is a let down. Let's have some designer update this area and make it modern and colourful, with a coffee lounge, and a trendy bar area. At the moment it's a little 1970's styling. The rooms are great. Big comfortable beds, slippers, big TV with about 5 or 6 English speaking channels, good shower and bath, balcony, free wifi. Very good breakfast with loads on offer, both Chinese and Western. It just needs ice cream to make it complete. My tip. Leave the hotel by the exit nearest the reception desk and turn right through a little alley to a pedestrianised street, then turn left (at night time a market is here). At the top of this street is a load of food stalls if you fancy the weird stuff Chinese people eat. (Tenticles on a stick) From here keep going straight up a small street which is quieter. At the top of this street is Yunan Road (shops), and also you are at the Fengqi Metro station entrance. Use the tube - it's great. Alternatively, if you are at the food stalls, turn right and walk along the road for about half a mile. The road will open out and splits in two with a building in the middle, go around this building and across the road is a small department store (can't remember the name), but it is an Outlet store and has lots of clothes that are discounted (compared to Yunan Road). To understand the sale prices, if the sign says 7 squiggle it is 30% off, if it says 4 squiggle it is 60% off.
Mandy C. Couples Malaysia, August 10, 2014
Hotel is Great

Executive room comes with breakfast, high tea and cocktail at lounge
10
Ma Y. Couples Hong Kong, July 21, 2014
A Pleasant Stay

The location is close to Westlake and convinently located for the lake area
8.3
Adrienn P. Business travelers Hungary, July 9, 2014
Very nice hotel for both business and leisure

Spacious room, very good service, good location
9.7
This is a good choice, close to the lake and also shopping area, but not far from business centers. Staff is outstanding, room is very nice, with good facilities.
Goh J. Couples Malaysia, July 1, 2014
Lovely stay

Comfortable and luxurious, friendly staffs
9.7
Chun H. Couples Hong Kong, July 1, 2014
Good choice

Friendly staff, location and cleaniness
9.3
Andrew M. Families with older children Hong Kong, June 30, 2014
I will be back.

Excellent location. Very good hotel facilities. Big & luxury room.
3
Edward M. Couples Australia, April 16, 2014
A sanctuary in chaotic Hangzhou

Superb service, friendly staff and quality property
9
Few of Hangzhou’s West Lake hotels are located on the lake itself and the Wyndham GPR is not one of them. For most the best it gets is near the lake and the Wyndham is a couple blocks removed. It’s possible that top floor rooms may have a lake view but there was only a hint of water from the fifth floor. Our deluxe king bed room was comfortable and capacious with suitably ostentatious glass, mirror and gold trim décor. The room opened out onto a small balcony which was unusable unless you wanted to invite the West Huancheng Road traffic inside. Everything worked as expected and the shower water pressure was enough to strip paint with. The hallmark of this hotel is excellent service which started right off the bat and continued through our stay. Indeed, this was the most attentive service that we have had from a hotel anywhere and English seems to be the hotel’s default language. The WiFi was satisfactory but occasionally slowed to a crawl which may have been a city-wide issue. The hotel’s immediate surroundings are not very appealing and whilst there are a number of in-house dining options you need to go some distance to find anything worthwhile outside. For access to West Lake and the other ‘must-sees’ around Hangzhou the Wyndham is reasonably well located and you need to be central because this is not an easy city to travel around.
Glenn N. Couples United Kingdom, April 14, 2014
Nice hotel, good location

Location, late check-out, staff
7
Having booked a Lake View room, naturally I expected a lake view. The first room you had to go onto the balocony, strain your neck and then you have a partial lake view, so we changed rooms. Second room was slightly better but still only a partial lake view, my advice is don't pay the extra for a lake view room. Breakfast had a wide variety but the quality wasn't up to what I would expect of this standard of hotel. The staff on reception and in the breakfast room were great but the staf in the Thai restaurant on the 2nd floor were not as good. Rooms were very nice and the benfits of having a club room were worth having. Overall, a good hotel but expensive for what you get.

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