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Wyndham Grand Plaza Royale Oriental Shanghai

No.2288 Pudong Avenue, Pudong New Area , New Int'l Expo Center Pudong, Shanghai, China 200136

Recent customer reviews

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Very good

7.9

based on 327 reviews

227 reviews in English

Value for Money
8.3
Location
6.4
Staff Performance
8.5
Hotel Condition/Cleanliness
8.8
Room Comfort/Standard
8.2
Food/Dining
7.0
All reviews (327)
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Porshia H. Business travelers Canada, March 31, 2016
great
6
great
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Praphot I. Business travelers Thailand, March 24, 2016
Overall are good
6
All are perfect except there are too few staffs at the reception counter and it was a long cue.
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Russell G. Solo travelers United States of America, March 20, 2016
2 Star Service at 5 Star Prices

Appearance...
5.3
Pretty poor. The staff do not understand basic hotel English, such as the difference between a double and a twin. The hot water did not work, which is completely unacceptable for a so-called 5 star hotel. The refrigerator also did not work and the mini-bar was not stocked. Finally, they are understaffed so check-in and check-out take too long for a chain that prides themselves on service.
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Philippe B. Business travelers France, January 20, 2016
bad location, 1* breakfast, and misdirection...

rooms ok
4
the location is bad for Shanghai. the breakfast is simply no better than a 1* or 2* hotel, certainly not a 5*, even for China. upon checking out, I asked for a cab. they took 25 minutes to find one, letting some go, without telling me why, simply "not this one", while I waited in the cold and became late for an important meeting. Once they got me a taxi, the bellboy gave the taxi driver the wrong address and I ended up on the other side of town and extremely late. self proclaiming you're running a 5* hotel does not suffice to actually have a 5* hotel. the service must follow, and it simply does not in this 3* at best hotel. there are much better options in Shanghai.
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William C. Business travelers Singapore, December 3, 2015
Nice Hotel

location, clean and cosy
8.7
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Rudy L. Solo travelers Canada, November 21, 2015
Good location

Location, staff performance and not bad food
7
Location not bad, near the bund
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Hathaiwan N. Business travelers Thailand, November 20, 2015
Acceptable
3.3
We travel there during the coating show. This hotel is the typical business hotel.
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He B. Business travelers China, November 20, 2015
Good facilities but very little service

Room size, quietness, nice pool
7.7
Room is very huge and well furnished - it's definitely a value-for-money choice. It's a bit far away from Lujiazui and there's nothing much around, but it's enough for business travellers. The hotel is a bit under staffed so it feels like the service standard is not really 5-star. I spent 10 minutes looking for staff at the fitness centre. I really enjoyed having such a spacious room paying this price but the service could be improved much more!
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Chan K. Business travelers China, November 13, 2015
My fifth stay at this hotel

street food ,spacious room,
7.7
This was my fifth stay at this hotel, it has become my second home in Shanghai. It's not great, but at this price there wasn't many choices. i am overall happy with this hotel, not amazing,but it is good value.
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Yeung H. Business travelers Hong Kong, September 25, 2015
very good hotel

nice room, nice staff, nice location
9.7
all was goods but WIFI. WIFI is so weak.
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