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Wyndham Grand Plaza Royale Oriental Shanghai

No.2288 Pudong Avenue, Pudong New Area , New Int'l Expo Center Pudong, Shanghai, China 200136 (Show on map)

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Formerly : Plaza Royale Oriental Shanghai Hotel
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Wyndham Grand Plaza Royale Oriental Shanghai Shanghai - Buffet Wyndham Grand Plaza Royale Oriental Shanghai Shanghai - Guest Room Wyndham Grand Plaza Royale Oriental Shanghai Shanghai - Guest Room Wyndham Grand Plaza Royale Oriental Shanghai Shanghai - Guest Room Wyndham Grand Plaza Royale Oriental Shanghai Shanghai - Ballroom Wyndham Grand Plaza Royale Oriental Shanghai Shanghai - Guest Room Wyndham Grand Plaza Royale Oriental Shanghai Shanghai - Guest Room Wyndham Grand Plaza Royale Oriental Shanghai Shanghai - Guest Room Wyndham Grand Plaza Royale Oriental Shanghai Shanghai - Buffet Wyndham Grand Plaza Royale Oriental Shanghai Shanghai - Guest Room Wyndham Grand Plaza Royale Oriental Shanghai Shanghai - Interior Wyndham Grand Plaza Royale Oriental Shanghai Shanghai - Interior
Area: New Int'l Expo Center Pudong Number of Rooms: 523
Free Wi-Fi

Recent customer reviews

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Very Good

7.9

from 302 reviews

Value for Money
8.3
Location
6.4
Staff Performance
8.6
Hotel Condition/Cleanliness
8.9
Room Comfort/Standard
8.3
Food/Dining
7.1
All reviews (302)
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Petr S. Business travelers Czech Republic, June 17, 2015
All went wrong...

Check in, comfy bed, view
5.7
Easy and fast check in. Had club (royal) floor with access to launch and then it all started. 1- enterred room on 37 floor and on 38 construction was ongoing. Took damn long time to manage this was stopped 2- enterred club launch and was explained by 2 people i have no access. After 5 min discussion with management received apology and could enter. Selection was si poor and not renewed. Finally closed 5 min before closing time. Ok, they asked but why to hurry up so much??? 3- after happy hour finished I asked for more wine ...they said "no" again. Took some time to persuade them that i want wine while there is no problem to pay for it. Bug surprise to stuff. Where is a desire for an upsell?? 4- pool is clean, but needs maintenance (the area) - painting would help dramatically already 5- breakfast is chinese and it is very poor chinese breakfast. I met there aeroflot crew and honestly if i was aeroflot crew being aware i always have to stay in this hotel i would hate flying to shanghai 6- check out - tried on executive floor. I was told no, u have to go down. Finally met a manager and she said yes you can here. I asked why she says no ..answer ...because she is trainee. No apology, no smile, no nothing. To make long story short - poor performance, no customer orientation, no efforts to run extra mile ...well issue here was the basics. No smile. Do not understand what makes people live in this hotel as it is not very cheap, while location is as it is.
Chai W. Business travelers South Korea, May 27, 2015
Terrible service and noisy room
3
This customer has only rated this hotel and has not submitted any comments.
Desmond L. Business travelers China, May 18, 2015
only good room

stay for a night
5.7
Good room
Manish J. Business travelers India, May 16, 2015
not feel of five star

river front view is the best
6.3
not really good, so so! they are charging extra for everything. even play & heath area was also chargable.
Carroll T. Business travelers United States of America, April 5, 2015
breakfast too expensive especially for offering

sixe of rooms, clean rooms
7.3
breakfast was way too expensive
Bobby H. Business travelers Indonesia, March 30, 2015
Comfortable and clean

Good size room, clean and comfy bed
9.3
Comfortable bed and pillow, clean, staffs are professional. Location is a bit far from crowd.
Pui S. Business travelers Hong Kong, March 15, 2015
Stingy cleaning lady

Spacious bathroom, mattress is firm enough and got high floor
5.7
I stayed for 4 nights and I realised that the cleaning lady never replaced a new box of Kleenex in the bathroom. She/He only tucked in few tissue papers in the old box and done with it. Therefore, it runs out after 3-4 takes. I really have no idea why they won't just replace a new box of it. Also, if they rate themselves as 5-star hotel, please change the wardrobe as there are holes underarm which is totally unacceptable.
Tyan J. Business travelers India, March 13, 2015
the hotel is giving comfort in every section!!

Communication skills of staff, room standards, hygenic
8.3
it was descent one, in terms of reaching business center and expo, the best deal!!
Joon P. Business travelers Singapore, March 13, 2015
Good room and nice view. But have to pay for Wifi.

nice room, good bed, nice food
7.7
NA
Pui S. Business travelers Hong Kong, March 10, 2015
Not that close to SNIEC

Spacious room, high floor and large bathroom
5.7
Before I made the reservation, I already went thru the reviews about the traffic and etc to SNIEC. At first, traffic jam occurs in the morning so it will take approximately 25-30mins on the road. Luckily I have a car hire for pick up because you won't be able to grab any cab at that time. Location wise: it's nowhere close to Metro so you have to take cab all the time wherever you go which is rather inconvenient.

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