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About Xinqiao Hotel


A pleasant stroll from the West Lake, this elegant hotel puts guests close to nature and right in the middle of Hangzhou’s downtown shopping area. Situated in a hub of shopping and transport, Xinqiao Hotel allows guests to walk down to the lakeside Hubin Park within minutes. Those content to keep walking will also encounter Hangzhou Stele Forest and the eternally romantic Melting Snow on Broken Bridge. At night, travelers in the mood for socializing can head to lively Nanshan Road for evening drinks and live music. The hotel offers 381 tasteful guestrooms of 4-star quality. Each unit is readily equipped with modern amenities such as an in-room safe, satellite TV, and complementary wireless Internet access. The hotel also includes several recreational facilities such as a gym, sauna, and an excellent restaurant with 24-hour room service for added convenience.
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  • free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • car park
  • car hire

Fitness & recreation

  • sauna

Food & beverage

  • 24-hour room service
  • room service
  • restaurant(s)
  • coffee shop
  • bar
  • vending machine


  • pets allowed

Cleaning services

  • laundry service
  • dry cleaning

Guest services

  • express check-in/check-out
  • luggage storage
  • newspapers
  • tours
  • concierge

On-site facilities

  • facilities for disabled guests
  • elevator
  • salon
  • shops
  • smoking area

Health and security

  • 24-hour front desk
  • safety deposit boxes
  • lockers

Business & money services

  • currency exchange

Languages Spoken

  • English
  • Chinese (Mandarin)
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Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-12 year(s) Stay for free if using existing bedding.
  • Guests over 12 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Check-In From: 12:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 2.7 KM
Distance to Airport: 30 KM
Internet Usage Fee: 0 CNY
Non-Smoking Rooms / Floors: Yes
Number of Floors: 17
Number of Restaurants: 2
Number of Rooms : 381
Parking Fee (per day): 0 CNY
Room Voltage: 220
Time to Airport (Minutes): 45
Year Hotel Built: 1987
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Recent customer comments

Filter by traveler type
Very good

  • Hotel Condition/Cleanliness 6.8
  • Location 8.8
  • Room Comfort/Standard 6.6
  • Service 6.6
  • Value for Money 7.2
  • Food/Dining 6.4

suthas D.
April 27, 2015
the workers should be more profasional .
very good location, service very poor, worker not friendly. room air condition not working properly. other ok.

Lim C.
July 23, 2014
Good location and value for money
Nice, clean and comfortable
This hotel is much much much more better than SSAW hotel which is also on Jiefang road. Very near to Westlake and very convenient. Never regret to change to this hotel and will come back again.

William T.
October 23, 2012
Great Location with Friendly and Cheerful Staff
Great Location, near West Lake. Friendly and Cheerful Staff
Hotel under renovation with registration counter at Level 8 - however only a Chinese language sign available. First room given had a faulty safety box, and hotel unable to provide safety box at reception - so a different room. Next room had a working safety box - but faulty air conditioning - can only heat. Realized only after we got back from sightseeing, fortunately with window open was OK. Location is great, near West Lake and great shopping and eating places. Staff friendly and helpful to suggest eating and sightseeing spots.

Carol N.
United States
October 21, 2012
Terrible Hotel
Good Location
The room was small, stuffy, hallways worn and dirty- I doubt I'll ever get a refund but we left after one night and found a terrific hotel one block away- about 20% more expensive and 500% better.

Daniela L.
September 13, 2012
location is good
near all
good hotel but nobody speaks english. Its better than the Ramada and a bit cheaper

Kathrina M.
August 01, 2012
Hotel stone throw away from West Lake, Hangzhou
Nearby Westlake, Bus station just across the hotel, Many shopping malls around
The location is very convenient going to/from the different areas in Hangzhou. The room is okay but the toilet is very small.

Matthew S.
United States
June 28, 2012
Fantastic Location by West Lake
Proximity to West Lake
For the money, this is a great value. You are literally 2 blocks from West Lake and the hotel itself is very nice. I walked from this hotel to the Zhang Yimou show around the other side of the lake. The rooms are nice and the hotel has nice amenities. The only downsides I experienced were that the mini bar in the room wasn't turned on so when I tried to grab a cold beer upon arrival I was disappointed. Also, they don't have wireless internet. You can use Lan Line in the room, but that was all. Overall, I highly recommend.

Mohd J.
June 27, 2012
Great location but small room
Walking distance to West Lake.
Breakfast is not provided.Prompt response towards customer complaints.

kuan Y.
January 03, 2011
dislike the location
the overall performaance of the hotels is fine, it is clean, good kind ppl, nothing else to comment,cool. nice, near to trading centre, convenient, nice, beautiful, beautiful lobby, nice tiles, walls, bathroom, ppl, food, good, good overall performance, i like, good 4 shopping area, televisionis very very very good, fun inside to stay

mariano L.
November 08, 2010
reasonable price
near West Lake
no heater no good restaurant
The possitive point of the hotel is located just 10 minutes walk from the West Lake in a straight line. But there is no good restaurant to enjoy good food. We had to enjoy foods outside by eating in West Lake Lou Wai Lou Restaurant that was located in Gu San Road right within the West Lake. The foods there were just excellent. No wonder it is very diffi- cult to get a table there not unless you make reservation at least one day in advance. The worst condition of the hotel is that it did not provide heater. During our visit the temperature dropped and we were freezing inside the room. When ask the reception personnal to provide us with hot air condition, the answer was the local government of Hangzhou does not permit them to open hot air condition at this time of the year, since it is not year winter. To me this is just not true or I do not believe their excuses.


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