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Yakelai Holiday Hotel Haerbin

No.29 Guogeli Street,, Nangang, Harbin, China (Show on map)

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Area: Nangang Number of Rooms: 168

Recent customer reviews

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Fantastic

8.3

from 1 review

Value for Money
8.0
Location
10.0
Staff Performance
6.0
Hotel Condition/Cleanliness
10.0
Room Comfort/Standard
8.0
Food/Dining
8.0
Business travelers (1)
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Kamajaya K. Business travelers Indonesia, January 9, 2014
lack of daily consistency, but responsive staffs

Location, Big room, Wifi internet
8.3
The first day check-in to my room, I found that soap (solid round one) was ex/used one, and toilet seat was not cleaned yet, because I could see a bit spot of urine left (disgusting). The other days, daily room cleaning service was always not consistent to make up my room properly, they forgot to add soap, or other apparels. But the good thing is that, everytime we complain to front desk, they made quite fast respond. I like their big room, and also free wifi internet is not only in public area but we can also use free wifi on room. My suggestions to this hotel that they need to train their staff (front desk and service team) better, many things can be improved, and also need front desk staff who can speak English. Actually they have a good hotel, and overall acceptable, that's why I stayed there for total 9 days (I should have any compliments from them .
 

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Customer Reviews - Yakelai Holiday Hotel Haerbin, Harbin

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