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Recent customer comments

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Excellent



based on 290 reviews
  • Hotel Condition/Cleanliness 8.8
  • Facilities 8.6
  • Location 9.5
  • Room Comfort/Standard 8.8
  • Service 8.8
  • Value for Money 8.0
  • Food/Dining 7.7

wai L. from Hong Kong
Solo travelers
Stayed one night in October 2015
relax good place
good hot pot, near station and bus stop
Great Perfect
Reviewed October 17, 2015

Jia T. from Malaysia
Couples
Stayed one night in September 2015
Comfortable and Awesome hotel for stay!
Wonder Breakfast, Spacious and Comfortable Room, Various Choice of Onsen and Sauna
It's very wonderful. Hotel upgrades to a bigger room for us unexpectedly! It consists of both Western and Japanese Room. Breakfast is nice as you can choose Japanese + European Buffer style, or typical Japanese breakfast set. They provide many things in the onsen room, hair dryer, moisturizer, toner, hair tonic, etc. It's really a good service! However, the opening for sauna is not very ideal if you would like to have onsen on the day you leave. Check out time is at 11am, however the onsen operates from 5am - 10am and closes for cleaning then reopen again after check out time. The breakfast serves from 7am/7.30am onwards until 9am. It means, you have to eat some light food on your own then go to onsen before breakfast (otherwise you would be giddy) then go for breakfast.
Reviewed October 01, 2015

jonathan T. from Malaysia
Couples
Stayed one night in May 2015
good stay
location , open onsen , convenience
good in general
Reviewed September 24, 2015

Suk T. from Hong Kong
Families with older children
Stayed 2 nights in August 2015
Family on holiday
Space of room; hot spring;location of hotel
Late dinner was served on the first night as requested but only limited food could be ordered. However the cost of hotel included traditional Japanese cuisine. Nobody confirmed with us about the dinner arrangements on the second night, then dinner was not served. It was unfair as the cost actually include breakfast and dinner!
Reviewed August 23, 2015

sirikarn W. from Thailand
Solo travelers
Stayed one night in July 2015
Close to the station, clean
Location, friendly staff, clean
Reviewed August 14, 2015

Merry K. from United States
Families with older children
Stayed 2 nights in June 2015
Location location location
1) location. It's 5min walk from hakone yumoto station. 2)The hotel was really quiet. 3)Really clean
I love the hotel. We would come back for sure. It is expensive for just for sleeping however, the location made it worth it for us.
Reviewed June 13, 2015

Nattaphol R. from Thailand
Couples
Stayed one night in May 2015
Good hotel for Hakone trip
Good location for transportation, relax onsen, good service
This hotel is a good location to convenient to get on some buses and train for Hakone trip. I love the onsen in both indoor and outdoor for relaxation
Reviewed June 06, 2015

Su S. from Canada
Business travelers
Stayed 2 nights in May 2015
good good good good
good good good
very nice and quiet and beutiful place
Reviewed May 13, 2015

PHEI O. from Malaysia
Groups
Stayed one night in March 2015
fantastic experience
comfortable room, attentive staffs and good location
I will stay in this hotel if I visit Hakone again
Reviewed May 05, 2015

Su Y. from China
Solo travelers
Stayed one night in April 2015
Nice experience
wonderful location, delicious food and nice spa
Reviewed May 04, 2015