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Recent customer comments

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Excellent



based on 284 reviews
  • Hotel Condition/Cleanliness 8.8
  • Facilities 8.4
  • Location 9.5
  • Room Comfort/Standard 8.8
  • Staff Performance 8.8
  • Value for Money 8.0
  • Food/Dining 7.7

8 JATUPORN W.
Thailand
March 03, 2015
Spendid hotle with great hot spring
hot spring. Comfortable room with great service
more than happy and enjoy the big hot spring

8.7 Josephine W.
China
February 24, 2015
A nice hotel
Nice staff, convenient location and a spacious room!

8.3 Hiu M.
Singapore
February 12, 2015
near train station..
location..room
Comfortable lễ stay

9.7 Tam Y.
Canada
December 29, 2014
Definitely worth it
Excellent location, clean and tidy room, great food
The hotel was just 2 minutes walk from Hakone JR station, very easy to spot. Staff were all very helpful. We picked a half board plan, and the Japanese dinner and breakfast were simply great. Two dinner time slots (6pm or 8pm) for us to choose. Loved the outdoors onsen esp in this cold weather. The only drawback was that wifi was a/v only the lobby but not the rooms, yet that wasn't a big problem to me.

7 CHIA T.
Singapore
December 22, 2014
Good location, near eateries!
Location, extremely near transportation and eatries.

8 Chiow L.
Singapore
December 03, 2014
Very very good location, 2 mins from train station
Good location, nice and new room, and onsen onsite
Very good.

10 ANONT R.
Thailand
November 26, 2014
Good location onsen and hotal
Location onsen room

10 Wilson T.
Singapore
November 19, 2014
excellent location and service
clean, good food and nice onsen.

8.3 Louise T.
Australia
October 27, 2014
A beautiful and convenient place to stay
The location was excellent being just at the station. The ambience was warm and inviting and the room was a good size and bathroom was good. Staff very attentive and professional.
We were very tired from our journey from Hokkaido by plane then train to Hakone. The location of the hotel at the station made it easy to get to the hotel quickly. Staff were great and the standard of the room was fantastic. Overall a very pleasant stay. Wish the cafe was open earlier than 8 am.

8.3 Karunia W.
Indonesia
October 27, 2014
Location
Onsen, near to public trans