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Recent customer comments

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based on 288 reviews
  • Hotel Condition/Cleanliness 8.8
  • Facilities 8.5
  • Location 9.5
  • Room Comfort/Standard 8.8
  • Service 8.8
  • Value for Money 8.0
  • Food/Dining 7.7

San T.
March 03, 2015
Nice hotel, clean and comfortable
Location, accessibility, clean
Great place, I think its very good for couples, would love to come back again!

March 03, 2015
Spendid hotle with great hot spring
hot spring. Comfortable room with great service
more than happy and enjoy the big hot spring

Josephine W.
February 24, 2015
A nice hotel
Nice staff, convenient location and a spacious room!

Hiu M.
February 12, 2015
near train station..
Comfortable lễ stay

Tam Y.
December 29, 2014
Definitely worth it
Excellent location, clean and tidy room, great food
The hotel was just 2 minutes walk from Hakone JR station, very easy to spot. Staff were all very helpful. We picked a half board plan, and the Japanese dinner and breakfast were simply great. Two dinner time slots (6pm or 8pm) for us to choose. Loved the outdoors onsen esp in this cold weather. The only drawback was that wifi was a/v only the lobby but not the rooms, yet that wasn't a big problem to me.

December 22, 2014
Good location, near eateries!
Location, extremely near transportation and eatries.

Chiow L.
December 03, 2014
Very very good location, 2 mins from train station
Good location, nice and new room, and onsen onsite
Very good.

November 26, 2014
Good location onsen and hotal
Location onsen room

Wilson T.
November 19, 2014
excellent location and service
clean, good food and nice onsen.

Louise T.
October 27, 2014
A beautiful and convenient place to stay
The location was excellent being just at the station. The ambience was warm and inviting and the room was a good size and bathroom was good. Staff very attentive and professional.
We were very tired from our journey from Hokkaido by plane then train to Hakone. The location of the hotel at the station made it easy to get to the hotel quickly. Staff were great and the standard of the room was fantastic. Overall a very pleasant stay. Wish the cafe was open earlier than 8 am.