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Recent customer comments

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Excellent



based on 293 reviews
  • Cleanliness 8.8
  • Facilities 8.7
  • Location 9.5
  • Room Comfort/Standard 8.8
  • Service 8.8
  • Value for money 8.0
  • Food/Dining 7.7
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Karunia W.
Indonesia
October 27, 2014
Location
Onsen, near to public trans

Donna T.
Australia
October 22, 2014
Clean and tidy
Cleaniest, location and space
This accommodation is very clean and spacious, the spa area is large and well equipped ( do need to go into spa nude) not real good if a little shy. Didn't try the restaurants, was going to do breakfast but it finished at 9am not 10am so we missed out, a few different eating venues not real cheap. Overall I would not hesitate to stay their again.

Stephanie Y.
Singapore
October 17, 2014
Great choice of accommodation
Very close to the train station, hot spring available till 1am, comfy bed
Check in was brisk, staff was very patient and kind to explain hotel's regulations and offered to give a guide on Hakone. Had no problem in communicating in English. Lots of facilities in the hotel

KIM C.
Hong Kong
October 11, 2014
Convenience Onsen Hotel
Room is huge, Classic Japanese Clothes, Very Convenience for large luggage tourist.
Cnovenience, the restrauant is expensive but there do not have much choice in the main street or have to go back to nearest city.

Shane S.
Ireland
October 01, 2014
Luxury in the heart of Hakone-Yumoto
Location. Hotel facilities. Location.
Excellent! Would stay again.

Kok W.
Singapore
September 25, 2014
Restaurant Review
location, service and room cleanliness
I like the room but the only negative point is restaurants close at 8.30pm which was a bit too early. if you chose to go French for dinner, please skip the set and go straight to ala carte menu, I tried the set on the fish and steak, it was really nicely done. I reserved a private bath hotspring, the temperature is so hot that i couldn't even use it. The last night was very noisy and there is this group of guys cant stop talking along the corridor. nice hotel and good location.

King L.
Hong Kong
September 25, 2014
Excellent location for first time visitor
Location wise it is unbeatable especially when you will be arriving at night after a whole day transportation

Halim T.
Indonesia
September 23, 2014
Good hotel in Hakone area
Location, Room size, Cleanliness
Very convenient location if you are travelling to Hakone by train. Walking distance to Hakone Yumoto station.

Halim T.
Indonesia
September 23, 2014
Overall a nice stay
Location, Room, Hot bath
A nice stay at Yumoto Fujiya Hotel. The room is big enough for two of us plus a young child. Location is very near to Hakone Yumoto station. Very convenient.

Barbara K.
United States
September 15, 2014
Good Location
This hotel is directly across from the train station. The hotel staff was very courteous and helpful.
I was disappointed in the lobby of the hotel. The furniture is worn and the carpet is stained. Our room was adequate.